Rancho Hills Dental Reviews (%countItem)
Rancho Hills Dental Rating
Address: 38985 Cherry Point Ln, Murrieta, California, United States, 92563-8814
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www.ranchohillsdental.com
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I was never a patient there this dr submitted Dental claims for me and my boyfriend adding someone else’s X-rays not even my mouth. She refused to pay back to where I could actually go to another office for service. Now I have no dental coverage and I am in pain.After multiple attempts I have given up she and he “office manger “ use expired supply
re *** 8/15/2018
TO ***,
WE ARE RESPONDING BACK TO A LETTER WE RECEIVED FROM YOU, (Revdex.com). CUSTOMER VENNISSE ARCE WAS AN ACTUAL EMPLOYEE OF THIS OFFICE AND THE ONLY BILLER, IF ANYTHING WAS BILLED FOR HER AND HER BOYFRIEND, AS SHE STATES, IT WAS HER THAT DID THE BILLING. MOST COMMONLY DDS'S DO NOT GET INVOLVED WITH ANY BILLING OR CLAIM PROCESSING, IN GENERAL WHEN INSURANCE PAYMENTS COME IN THE DR DETACHES THE CHECKS AND GIVES THE EXPLANATION OF BENEFITS TO THE BILLER TO POST,ADJUST RE-BILL OR EVEN REFUND PAYMENTS (WHICH EVER THE CASE MAY BE). THIS DENTIST HERE AS WELL AS THE MAJORITY OF ALL DENTISTS HAVE COORDINATORS TO PRESENT CASES RECEPTIONISTS TO GREET PATIENTS, MAKE APPOINTMENTS ETC,..AND BILLERS TO BILL, SUBMIT CLAIMS AND SO FORTH. IN THIS OFFICE WE BILL MOSTLY ELECTRONICALLY, SO THEREFORE THIS CUSTOMER ( VENNISSE ARCE) IS CLAIMING DR SUBMITTED SOMEONE EBB XRAYS, OUR DR WOULD NOT EVEN KNOW SOMETHING LIKE THAT UNLESS THE INSURANCE CONTACTED US AND BROUGHT IT TO OUR ATTENTION OR IF YOU ARE THE BILLER WHICH SHE WAS. THIS PERSON VENNISE ARCE, LEFT OUR COMPANY IN VERY BAD TERMS AND WAS EVEN ASKED TO STOP HARASSING THE DR AND OTHER MEMBERS OF THE OFFICE. IF IN REALITY THESE CLAIMS WERE BILLED INCORRECTLY WE DO APOLOGIZE FOR KEEPING THIS PERSON AS AN EMPLOYEE AS LONG AS WE DID, AND FURTHERMORE IF ANY RE-REIMBURSEMENT NEEDED TO BE MADE IT WOULD TECHNICALLY BE MADE TO THE INSURANCE, NOT TO THIS PERSON AS SHE IS REQUESTING. WE WOULD ALSO LIKE TO ADO, THAT WE ARE STILL UNDER ONGOING INVESTIGATION WITHIN OURSELVES, DUE TO VENNISSE ARCE'S BILLING WHICH ARE VERY QUESTIONABLE. WE HAVE ALSO REIMBURSE ONE INSURANCE COMPANY DUE TO THE FACT THAT SHE DID BILL TREATMENT WITHOUT IT BEING RENDERED AND HAVE ABOUT TWO OR THREE OTHER CASES THAT WE ARE GETTING READY TO ALSO PAY BACK FOR THE SAME REASON. WE REGRET TO OF TRUSTED AND HIRED VENNISSE ARCE. WE UNDERSTAND LEGAL CHARGES CAN BE FILED AGAINST HER, BUT AT THIS POINT AND TIME WE WISH TO CORRECT VENNISSE'S BILLING NOT ONLY WITH THE INSURANCES, BUT ALSO WITH THE PATIENTS THAT WERE AFFECTED BY THIS....THANK YOU
Office Manager