Rancho Mirage Dental Group

Initial Business Response / [redacted] (1000, 10, 2015/12/17) */ RE: [redacted] CASE ID NO.: XXXXXXXX Dear Ms [redacted] Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted] Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding Ms [redacted] may be provided to youIf Ms [redacted] would forward an appropriately executed HIPAA release, Rancho Mirage Dental Group and its affiliated practitioners would be happy to respond to the complaint Ms [redacted] filed with the Revdex.com Rancho Mirage Dental Group is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide a substantive response in this matter Respectfully, Rancho Mirage Dental Group Final Business Response / [redacted] (1000, 20, 2016/06/09) */ RE: [redacted] CASE ID NO.: XXXXXXXX Dear Ms [redacted] Customer service is important to Rancho Mirage Dental Group and we strive to ensure our patients are happy with all aspects of treatmentIt is unfortunate that Ms [redacted] is dissatisfied with the services she receivedHowever, we believe that all treatment was within the clinical standard of care Our [redacted] is very aware of the concerns Ms [redacted] has expressed to the Revdex.com as we had been working diligently with her for much of to meet her expectations regarding her ill-fitting denturesIn fact, we made a point to inform Ms [redacted] when she first presented to our [redacted] on March 18, to replace her existing upper and lower dentures due to the dentures becoming ill-fitting, that she has bone loss, which potentially could cause the replacement dentures to be ill-fitting, much like her existing dentures had becomeUnfortunately, we would not know if that was the case until new upper and lower dentures were madeWe suggested that if the dentures did not fit, implants and an implant supported denture(s) may be the only option to ensure proper fit With this knowledge regarding her bone loss and the risk of the new dentures not fitting, Ms [redacted] consented and began treatment on March 26, After impression appointments, as well as multiple twith teeth visits, the upper and lower dentures were delivered on June 12, From June 17, to November 18, 2014, Ms [redacted] returned to our [redacted] for many adjustments, a reline in August of and even remade the dentures in October of Unfortunately, these visits did not yield Ms [redacted] ' desired result as the dentures still did not feel as though they fit correctlyWe again reminded Ms [redacted] , as we did throughout the year of 2014, that her bone loss was the contributing factor to the dentures being ill-fittingIn fact, on November 18, Ms [redacted] reported to our [redacted] and indicated that not only did the new dentures not fit, but even the previous dentures would no longer fitFurther proof that her bone loss was causing the dentures to not fit properlyAs we had suggested when she first presented to our [redacted] , the only way to secure a proper fit was to place implants and deliver an implant supported denture As Ms [redacted] indicated in her complaint, we did discuss a refund to her in exchange for the denturesHowever, we were not accepting of her counter to retain the dentures while receiving the refund, until she was able to obtain new dentures with another providerWe are still more than happy to refund her for the upper and lower denture, in exchange for the upper and lower denture, if Ms [redacted] is willing to accept We hope the Revdex.com finds this information helpful Respectfully, Rancho Mirage Dental Group

Initial Business Response /* (1000, 10, 2015/12/17) */
RE: *** *** CASE ID NO.: XXXXXXXX
Dear Ms***
Our records reflect a release has not been executed authorizing anyone to speak to you regarding *** ***Pursuant to the Health Insurance Portability and
Accountability Act of 1996, no specifics regarding Ms*** may be provided to youIf Ms*** would forward an appropriately executed HIPAA release, Rancho Mirage Dental Group and its affiliated practitioners would be happy to respond to the complaint Ms*** filed with the Revdex.com
Rancho Mirage Dental Group is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide a substantive response in this matter
Respectfully,
Rancho Mirage Dental Group
Final Business Response /* (1000, 20, 2016/06/09) */
RE: *** *** CASE ID NO.: XXXXXXXX
Dear Ms***
Customer service is important to Rancho Mirage Dental Group and we strive to ensure our patients are happy with all aspects of treatmentIt is unfortunate that Ms*** is dissatisfied with the services she receivedHowever, we believe that all treatment was within the clinical standard of care
Our *** is very aware of the concerns Ms*** has expressed to the Revdex.com as we had been working diligently with her for much of to meet her expectations regarding her ill-fitting denturesIn fact, we made a point to inform Ms*** when she first presented to our *** on March 18, to replace her existing upper and lower dentures due to the dentures becoming ill-fitting, that she has bone loss, which potentially could cause the replacement dentures to be ill-fitting, much like her existing dentures had becomeUnfortunately, we would not know if that was the case until new upper and lower dentures were madeWe suggested that if the dentures did not fit, implants and an implant supported denture(s) may be the only option to ensure proper fit
With this knowledge regarding her bone loss and the risk of the new dentures not fitting, Ms*** consented and began treatment on March 26, After impression appointments, as well as multiple twith teeth visits, the upper and lower dentures were delivered on June 12, From June 17, to November 18, 2014, Ms*** returned to our *** for many adjustments, a reline in August of and even remade the dentures in October of Unfortunately, these visits did not yield Ms***' desired result as the dentures still did not feel as though they fit correctlyWe again reminded Ms***, as we did throughout the year of 2014, that her bone loss was the contributing factor to the dentures being ill-fittingIn fact, on November 18, Ms*** reported to our *** and indicated that not only did the new dentures not fit, but even the previous dentures would no longer fitFurther proof that her bone loss was causing the dentures to not fit properlyAs we had suggested when she first presented to our ***, the only way to secure a proper fit was to place implants and deliver an implant supported denture
As Ms*** indicated in her complaint, we did discuss a refund to her in exchange for the denturesHowever, we were not accepting of her counter to retain the dentures while receiving the refund, until she was able to obtain new dentures with another providerWe are still more than happy to refund her for the upper and lower denture, in exchange for the upper and lower denture, if Ms*** is willing to accept
We hope the Revdex.com finds this information helpful
Respectfully,
Rancho Mirage Dental Group