Initial Business Response / [redacted] (1000, 9, 2015/02/23) */ Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/03/12) */ This case has not been resolved, the response letter was a lieWe are now being told we are responsible for the replacement cost of the whole floorThey have also change the reason so our insurance company is now refusing to step forwardIts an outright attack on the tennants Final Business Response / [redacted] (4000, 18, 2015/03/18) */
Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ see attached Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will make a copy of their response and notate what I do not agree with and submit it Final Business Response / [redacted] (4000, 9, 2014/10/27) */ Thank you for the opportunity to answer the complaint from Mr [redacted] In order to better service Mr [redacted] , we will work harder to communicate with our owner by personal phone calls rather than communicating by emails onlyWe will rebuild our owner's confidence in our property management customer service Final Consumer Response / [redacted] (4200, 11, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The management company allowed the tenant to break the lease with a fraudulent document and then asked me not to contact the tenants officer as he was in the militaryThe document was found not to be valid and the lease was reinstatedI have received no apology or refund for the services that were not performed adequately in our contract, ie not checking sources for authenticity and attempting to break the contract with myselfI would like a full reimbursement of management as this company is a nightmare to deal with
Initial Business Response / [redacted] (1000, 9, 2015/02/23) */ Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/03/12) */ This case has not been resolved, the response letter was a lieWe are now being told we are responsible for the replacement cost of the whole floorThey have also change the reason so our insurance company is now refusing to step forwardIts an outright attack on the tennants Final Business Response / [redacted] (4000, 18, 2015/03/18) */
Initial Business Response / [redacted] (1000, 5, 2014/10/22) */ see attached Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will make a copy of their response and notate what I do not agree with and submit it Final Business Response / [redacted] (4000, 9, 2014/10/27) */ Thank you for the opportunity to answer the complaint from Mr [redacted] In order to better service Mr [redacted] , we will work harder to communicate with our owner by personal phone calls rather than communicating by emails onlyWe will rebuild our owner's confidence in our property management customer service Final Consumer Response / [redacted] (4200, 11, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The management company allowed the tenant to break the lease with a fraudulent document and then asked me not to contact the tenants officer as he was in the militaryThe document was found not to be valid and the lease was reinstatedI have received no apology or refund for the services that were not performed adequately in our contract, ie not checking sources for authenticity and attempting to break the contract with myselfI would like a full reimbursement of management as this company is a nightmare to deal with