The numbers on the lease were discussed between the buyer and the seller during closingThose numbers do not have anything to do with Cres Property ManagementWhat Cres refunded is what was due in AprilThe prior numbers are not relevant in regards to refunded amountThose numbers would have to be discussed with the buyer of the property
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** They didn't fully refund my rent payment.The lease clearly states that the amount oaid in March was "for the month if April" $475.00And the amount oaid in April was "for the month of March"Please read attched copies of lease and you will see this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There were multiple maintenance calls that went unattended, the bathroom for one, for over a yearIf I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance callsAs it stands, the pictures of the carpet holes were explained in my original complaintThey were smaller when I moved in, and nearly years of vacuuming and carpet cleaning (without being replaced) made it worseIt's Berber carpet, if there's a whole, it will catch and pull in strands until replaced I see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly inches from the door allowing the almost inch gap to allow elements inside ( only corrected in the months before I vacated), the back steps which are probably still pulled out and down allowing a in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get inI also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of callingThe missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequateThe cat smell was a fight since I moved inYou could see the claw markings on the screens that were present, prior to my moving inThe dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell outThe spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaintThe "stickers" on the walls are wall clings, made to place and remove at willI will say we missed removing them as an oversightI stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violationsI knew I wouldn't get my deposit back originally after nearly six years of fighting with this companyI wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There were multiple maintenance calls that went unattended, the bathroom for one, for over a yearThe email they show is after that year when my Mother got involved to help meIf I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance callsAs it stands, the pictures of the carpet holes were explained in my original complaint, and I brought it to the maintenance attentionYou can see from their picture I covered them with carpet to minimize the wear and tearThey were smaller when I moved in, and nearly years of vacuuming and carpet cleaning (without being replaced) made it worseIt's Berber carpet, if there's a whole, it will catch and pull in strands until replacedI see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly inches from the door allowing the almost inch gap to allow elements inside ( only corrected in the months before I vacated), the back steps which are probably still pulled out and down allowing a in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get inI also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of callingThe missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequateThe cat smell was a fight since I moved inYou could see the claw markings on the screens that were present in the dining room, prior to my moving inThe dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell outThe spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaintThe "stickers" on the walls are wall clings, made to place and remove at willI will say we missed removing them as an oversightI stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violationsI knew I wouldn't get my deposit back originally after nearly six years of fighting with this companyI wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime.Furthermore, I have a history of excellent reviews from every other property I've rented, and have never had my deposit kept from me until nowI take personal offence that this companys claims I have left the worst departure state in their years, especially seeing other tenants complaints about the same issues and the companys response to openly slander them It seems to me they are a larger company and therefore believe they can treat individuals appallingly knowing there is little one person can doIf this is to be public documentation...for anyone looking to rent from this property management: document diligently every call, length of time till resolved, and take your own pictures before and after Regards, [redacted] ***
Please find our response to # [redacted] : All maintenance calls are logged and responded to in a timely manner (documentation of this was previously provided) The odor of pet urine permeated the unit so bad our staff had to wear masks and tear out carpet, the pad was so corroded to the floor from being urinated on so much that is took days to get the pad removed from the floorAfter finally getting the pad scrapped off of the floors we had to seal them before new pad and carpet could be installed so that the odor would not pop back throughPrevious documentation provided shows calls that were submitted and responded to as well as photos from unit condition inspection while resident was occupying the unitCres will stand behind all deductions made and charges applied to tenant for damage to this owners property inflicted by resident
Tenant moved in to *** *** *** on 12/01/at the time of move in “she was given a move in condition report in which she did not turn in”The condition of the property was clean and ready for move inWe received very few maintenance calls and concerns during her stay in the property, those
that we did receive were responded to and taken care of in a timely manner.We did a condition inspection of the property in March of at which time the property was still in pretty good shape.We did a condition inspection in June of at which time we did document some clutter and photos to show that the condition was starting to appear as though the tenant was not taking care of the property.After this inspection we only visited the property two additional times while the tenant was occupying the unit and those visits were for maintenance issues that the tenant was having. Attached you will find:The property history notes documenting all service calls that were reported and responded to, all service tickets, correspondence regarding the toilet and no heat service call, photos from 07/01/inspection, photos from move out inspection 11/03/2015, service tickets for the turn over cost for the owner as well as security deposit statement and documentation sent to resident regarding resident charges.The move out photos will show the condition of the property upon move out vs even those of the inspection photos and that the resident is to be held accountable for damages that they caused to the property.The resident is not being charged nearly what it is costing to repair the unit to rentable condition.I would also like to note that during the turn over the odor of pet urine and damage from pet urine was so bad that our techs had to wear masks and remove all carpet, pad and even seal the floor underneath to try to mask the odor of pet urine.In years I have only seen one other property where it appeared the pet had urinated everywhere, Saxony was so bad that the padding was stuck to the floor and had to be scraped to remove it, I can’t say for sure but it appeared the pet used the carpet as the toilet.We have reviewed the complaint and all the supporting documents and the deposit reconciliation stands
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
There are no issues with the resident making payments per month, the issue is that the rent is not paid in full on timeThe agreement that was made between the owner and the resident was that the resident would pay all up once the resident received her tax money, after the residents two payments
per month would have been in advance This never happened the resident has not paid ahead and has continued to pay rent late each month The owners signed up with Cres to assist with lease enforcement and to be able to free up their timeCres is following the contract that was signed with the owners by managing the account and enforcing leases
The lease and charges are in accordance to our contact with the previous property owner and the owners contract with the resident. These numbers should have all been discussed and disclosed during the closing and have nothing to do with Cres Property Management. The amount that was refunded was the...
amount that was paid to us in the month of April and have nothing to do with the previous payments. Since the property sold and Cres no longer manages it is not up to Cres to refund monies that were paid to the previous owner prior to the sale/closing of the property.
The numbers on the lease were discussed between the buyer and the seller during closing. Those numbers do not have anything to do with Cres Property Management. What Cres refunded is what was due in April. The prior numbers are not relevant in regards to refunded amount. Those numbers would have to be discussed with the buyer of the property.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted] They didn't fully refund my rent payment.The lease clearly states that the amount oaid in March was "for the month if April" $475.00And the amount oaid in April was "for the month of March". Please read attched copies of lease and you will see this.1
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
There were multiple maintenance calls that went unattended, the bathroom for one, for over a year. If I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance calls. As it stands, the pictures of the carpet holes were explained in my original complaint. They were smaller when I moved in, and nearly 6 years of vacuuming and carpet cleaning (without being replaced) made it worse. It's Berber carpet, if there's a whole, it will catch and pull in strands until replaced.
I see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly 4 inches from the door allowing the almost 1 inch gap to allow elements inside ( only corrected in the 2 months before I vacated), the back steps which are probably still pulled out and down allowing a 2 in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get in. I also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of calling. The missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequate. The cat smell was a fight since I moved in. You could see the claw markings on the screens that were present, prior to my moving in. The dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell out. The spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaint. The "stickers" on the walls are wall clings, made to place and remove at will. I will say we missed removing them as an oversight. I stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violations. I knew I wouldn't get my deposit back originally after nearly six years of fighting with this company. I wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime.
Please find our response to #[redacted]: All maintenance calls are logged and responded to in a timely manner (documentation of this was previously provided) The odor of pet urine permeated the unit so bad our staff had to wear masks and tear out carpet, the pad was so corroded to the floor from being urinated on so much that is took days to get the pad removed from the floor. After finally getting the pad scrapped off of the floors we had to seal them before new pad and carpet could be installed so that the odor would not pop back through. Previous documentation provided shows calls that were submitted and responded to as well as photos from unit condition inspection while resident was occupying the unit. Cres will stand behind all deductions made and charges applied to tenant for damage to this owners property inflicted by resident.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There were multiple maintenance calls that went unattended, the bathroom for one, for over a year. The email they show is after that year when my Mother got involved to help me. If I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance calls. As it stands, the pictures of the carpet holes were explained in my original complaint, and I brought it to the maintenance attention. You can see from their picture I covered them with carpet to minimize the wear and tear. They were smaller when I moved in, and nearly 6 years of vacuuming and carpet cleaning (without being replaced) made it worse. It's Berber carpet, if there's a whole, it will catch and pull in strands until replaced. I see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly 4 inches from the door allowing the almost 1 inch gap to allow elements inside ( only corrected in the 2 months before I vacated), the back steps which are probably still pulled out and down allowing a 2 in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get in. I also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of calling. The missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequate. The cat smell was a fight since I moved in. You could see the claw markings on the screens that were present in the dining room, prior to my moving in. The dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell out. The spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaint. The "stickers" on the walls are wall clings, made to place and remove at will. I will say we missed removing them as an oversight. I stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violations. I knew I wouldn't get my deposit back originally after nearly six years of fighting with this company. I wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime.Furthermore, I have a history of excellent reviews from every other property I've rented, and have never had my deposit kept from me until now. I take personal offence that this companys claims I have left the worst departure state in their 18 years, especially seeing other tenants complaints about the same issues and the companys response to openly slander them. It seems to me they are a larger company and therefore believe they can treat individuals appallingly knowing there is little one person can do. If this is to be public documentation...for anyone looking to rent from this property management: document diligently every call, length of time till resolved, and take your own pictures before and after.
Regards,
[redacted]
We truly understand this resident’s frustrations of this repair not being attended too in a timely manner, our client who owns the property has her own maintenance staff and they did not show up to handle the repair... Cres Property management offered to contact one of the...
largest plumbing company here in Cincinnati to attend to the issue and bill our client directly. This plumbing outfit works 24 hours of the day and their dispatch stated they could be at the property later that night between 8pm and midnight, our client declined this wait time as her own maintance guy said he could be at the property after work between 7&8 pm. He did not show or call the tenant who had waited several hours. Cres property management has a contract with our client the owner of the property for Administrative duties only, therefore Cres Property Management is not authorized to make repairs on behalf of the owner without consent. Regarding lawn care we have a landscaping and lawn service although this client chooses to use her own service Cres is truly sympathetic and understands the frustrations with this tenant regarding these issues, we will be addressing these concerns with our client and hope to get these expedited faster in the future.
The numbers on the lease were discussed between the buyer and the seller during closingThose numbers do not have anything to do with Cres Property ManagementWhat Cres refunded is what was due in AprilThe prior numbers are not relevant in regards to refunded amountThose numbers would have to be discussed with the buyer of the property
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** They didn't fully refund my rent payment.The lease clearly states that the amount oaid in March was "for the month if April" $475.00And the amount oaid in April was "for the month of March"Please read attched copies of lease and you will see this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There were multiple maintenance calls that went unattended, the bathroom for one, for over a yearIf I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance callsAs it stands, the pictures of the carpet holes were explained in my original complaintThey were smaller when I moved in, and nearly years of vacuuming and carpet cleaning (without being replaced) made it worseIt's Berber carpet, if there's a whole, it will catch and pull in strands until replaced I see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly inches from the door allowing the almost inch gap to allow elements inside ( only corrected in the months before I vacated), the back steps which are probably still pulled out and down allowing a in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get inI also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of callingThe missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequateThe cat smell was a fight since I moved inYou could see the claw markings on the screens that were present, prior to my moving inThe dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell outThe spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaintThe "stickers" on the walls are wall clings, made to place and remove at willI will say we missed removing them as an oversightI stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violationsI knew I wouldn't get my deposit back originally after nearly six years of fighting with this companyI wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There were multiple maintenance calls that went unattended, the bathroom for one, for over a yearThe email they show is after that year when my Mother got involved to help meIf I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance callsAs it stands, the pictures of the carpet holes were explained in my original complaint, and I brought it to the maintenance attentionYou can see from their picture I covered them with carpet to minimize the wear and tearThey were smaller when I moved in, and nearly years of vacuuming and carpet cleaning (without being replaced) made it worseIt's Berber carpet, if there's a whole, it will catch and pull in strands until replacedI see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly inches from the door allowing the almost inch gap to allow elements inside ( only corrected in the months before I vacated), the back steps which are probably still pulled out and down allowing a in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get inI also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of callingThe missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequateThe cat smell was a fight since I moved inYou could see the claw markings on the screens that were present in the dining room, prior to my moving inThe dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell outThe spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaintThe "stickers" on the walls are wall clings, made to place and remove at willI will say we missed removing them as an oversightI stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violationsI knew I wouldn't get my deposit back originally after nearly six years of fighting with this companyI wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime.Furthermore, I have a history of excellent reviews from every other property I've rented, and have never had my deposit kept from me until nowI take personal offence that this companys claims I have left the worst departure state in their years, especially seeing other tenants complaints about the same issues and the companys response to openly slander them It seems to me they are a larger company and therefore believe they can treat individuals appallingly knowing there is little one person can doIf this is to be public documentation...for anyone looking to rent from this property management: document diligently every call, length of time till resolved, and take your own pictures before and after Regards, [redacted] ***
Please find our response to # [redacted] : All maintenance calls are logged and responded to in a timely manner (documentation of this was previously provided) The odor of pet urine permeated the unit so bad our staff had to wear masks and tear out carpet, the pad was so corroded to the floor from being urinated on so much that is took days to get the pad removed from the floorAfter finally getting the pad scrapped off of the floors we had to seal them before new pad and carpet could be installed so that the odor would not pop back throughPrevious documentation provided shows calls that were submitted and responded to as well as photos from unit condition inspection while resident was occupying the unitCres will stand behind all deductions made and charges applied to tenant for damage to this owners property inflicted by resident
Tenant moved in to *** *** *** on 12/01/at the time of move in “she was given a move in condition report in which she did not turn in”The condition of the property was clean and ready for move inWe received very few maintenance calls and concerns during her stay in the property, those
that we did receive were responded to and taken care of in a timely manner.We did a condition inspection of the property in March of at which time the property was still in pretty good shape.We did a condition inspection in June of at which time we did document some clutter and photos to show that the condition was starting to appear as though the tenant was not taking care of the property.After this inspection we only visited the property two additional times while the tenant was occupying the unit and those visits were for maintenance issues that the tenant was having. Attached you will find:The property history notes documenting all service calls that were reported and responded to, all service tickets, correspondence regarding the toilet and no heat service call, photos from 07/01/inspection, photos from move out inspection 11/03/2015, service tickets for the turn over cost for the owner as well as security deposit statement and documentation sent to resident regarding resident charges.The move out photos will show the condition of the property upon move out vs even those of the inspection photos and that the resident is to be held accountable for damages that they caused to the property.The resident is not being charged nearly what it is costing to repair the unit to rentable condition.I would also like to note that during the turn over the odor of pet urine and damage from pet urine was so bad that our techs had to wear masks and remove all carpet, pad and even seal the floor underneath to try to mask the odor of pet urine.In years I have only seen one other property where it appeared the pet had urinated everywhere, Saxony was so bad that the padding was stuck to the floor and had to be scraped to remove it, I can’t say for sure but it appeared the pet used the carpet as the toilet.We have reviewed the complaint and all the supporting documents and the deposit reconciliation stands
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
There are no issues with the resident making payments per month, the issue is that the rent is not paid in full on timeThe agreement that was made between the owner and the resident was that the resident would pay all up once the resident received her tax money, after the residents two payments
per month would have been in advance This never happened the resident has not paid ahead and has continued to pay rent late each month The owners signed up with Cres to assist with lease enforcement and to be able to free up their timeCres is following the contract that was signed with the owners by managing the account and enforcing leases
The lease and charges are in accordance to our contact with the previous property owner and the owners contract with the resident. These numbers should have all been discussed and disclosed during the closing and have nothing to do with Cres Property Management. The amount that was refunded was the...
amount that was paid to us in the month of April and have nothing to do with the previous payments. Since the property sold and Cres no longer manages it is not up to Cres to refund monies that were paid to the previous owner prior to the sale/closing of the property.
The numbers on the lease were discussed between the buyer and the seller during closing. Those numbers do not have anything to do with Cres Property Management. What Cres refunded is what was due in April. The prior numbers are not relevant in regards to refunded amount. Those numbers would have to be discussed with the buyer of the property.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,[redacted] They didn't fully refund my rent payment.The lease clearly states that the amount oaid in March was "for the month if April" $475.00And the amount oaid in April was "for the month of March". Please read attched copies of lease and you will see this.1
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
There were multiple maintenance calls that went unattended, the bathroom for one, for over a year. If I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance calls. As it stands, the pictures of the carpet holes were explained in my original complaint. They were smaller when I moved in, and nearly 6 years of vacuuming and carpet cleaning (without being replaced) made it worse. It's Berber carpet, if there's a whole, it will catch and pull in strands until replaced.
I see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly 4 inches from the door allowing the almost 1 inch gap to allow elements inside ( only corrected in the 2 months before I vacated), the back steps which are probably still pulled out and down allowing a 2 in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get in. I also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of calling. The missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequate. The cat smell was a fight since I moved in. You could see the claw markings on the screens that were present, prior to my moving in. The dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell out. The spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaint. The "stickers" on the walls are wall clings, made to place and remove at will. I will say we missed removing them as an oversight. I stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violations. I knew I wouldn't get my deposit back originally after nearly six years of fighting with this company. I wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime.
Please find our response to #[redacted]: All maintenance calls are logged and responded to in a timely manner (documentation of this was previously provided) The odor of pet urine permeated the unit so bad our staff had to wear masks and tear out carpet, the pad was so corroded to the floor from being urinated on so much that is took days to get the pad removed from the floor. After finally getting the pad scrapped off of the floors we had to seal them before new pad and carpet could be installed so that the odor would not pop back through. Previous documentation provided shows calls that were submitted and responded to as well as photos from unit condition inspection while resident was occupying the unit. Cres will stand behind all deductions made and charges applied to tenant for damage to this owners property inflicted by resident.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There were multiple maintenance calls that went unattended, the bathroom for one, for over a year. The email they show is after that year when my Mother got involved to help me. If I had known what kind of property management I was dealing with, I would've kept a journal with my own pictures and lists of unanswered maintenance calls. As it stands, the pictures of the carpet holes were explained in my original complaint, and I brought it to the maintenance attention. You can see from their picture I covered them with carpet to minimize the wear and tear. They were smaller when I moved in, and nearly 6 years of vacuuming and carpet cleaning (without being replaced) made it worse. It's Berber carpet, if there's a whole, it will catch and pull in strands until replaced. I see they've neglected to show pictures of the property prior to my entrance to see the missing basement door, the screens that are still missing, the prior front steps pulled nearly 4 inches from the door allowing the almost 1 inch gap to allow elements inside ( only corrected in the 2 months before I vacated), the back steps which are probably still pulled out and down allowing a 2 in gap from the building at the top and bottom where the mice I reported (which was completely ignored) continued to get in. I also don't see the pictures from the multiple basement flooding's, where their tech came out after weeks of calling. The missing bar in the master bedroom bathroom was updated to the towel tower as seen in the pictures, which I purchased when the bars (we were replacing) refused to be adequate. The cat smell was a fight since I moved in. You could see the claw markings on the screens that were present in the dining room, prior to my moving in. The dining room carpet was brown when I moved in...it was gray after I bought my own carpet cleaner to attempt to get the previous tenants cat smell out. The spackled patch with a finger pointing happened during moving, we patched it knowing we would not have the time needed to sand and repaint. The "stickers" on the walls are wall clings, made to place and remove at will. I will say we missed removing them as an oversight. I stand by my original complaint, that CRES Property Management ignored multiple reported maintenance issues, many going into health violations. I knew I wouldn't get my deposit back originally after nearly six years of fighting with this company. I wasn't even going to continue to fight them to get it back, but I refuse to accept that I am responsible to pay over another months rent for their trumped up service prices after what I went through as their tenant, especially since I know I spent more than that to replace blinds and correct the draining with sewage coming up in the basement, taking care of their property (since they refused to), on my own dime.Furthermore, I have a history of excellent reviews from every other property I've rented, and have never had my deposit kept from me until now. I take personal offence that this companys claims I have left the worst departure state in their 18 years, especially seeing other tenants complaints about the same issues and the companys response to openly slander them. It seems to me they are a larger company and therefore believe they can treat individuals appallingly knowing there is little one person can do. If this is to be public documentation...for anyone looking to rent from this property management: document diligently every call, length of time till resolved, and take your own pictures before and after.
Regards,
[redacted]
We truly understand this resident’s frustrations of this repair not being attended too in a timely manner, our client who owns the property has her own maintenance staff and they did not show up to handle the repair... Cres Property management offered to contact one of the...
largest plumbing company here in Cincinnati to attend to the issue and bill our client directly. This plumbing outfit works 24 hours of the day and their dispatch stated they could be at the property later that night between 8pm and midnight, our client declined this wait time as her own maintance guy said he could be at the property after work between 7&8 pm. He did not show or call the tenant who had waited several hours. Cres property management has a contract with our client the owner of the property for Administrative duties only, therefore Cres Property Management is not authorized to make repairs on behalf of the owner without consent. Regarding lawn care we have a landscaping and lawn service although this client chooses to use her own service Cres is truly sympathetic and understands the frustrations with this tenant regarding these issues, we will be addressing these concerns with our client and hope to get these expedited faster in the future.