This letter is in response to the letter dated 11/5/15 that was sent to the Better BusinessBureau in regards to a complaint filed by a customer about Center Avenue Slice. Our staffhere at Center Avenue Slice have always been adamant about providing the best possiblecustomer service for over fifteen...
years and we always take immediate care of any problemsthat may arise when doing business, I understand we may have a few miscommunicationand misunderstandings, orders that are taken incorrectly on the phone occasionally, but weare always sure to rectify the situation in a prompt and timely manner.On November customer had ordered $45.00 in food and she received $42.75in food. She had received an order of deep fried provolone sticks for $4.75 instead of asmall cheese breadsticks which is $7.00. This problem was being taken care of by offeringcustomer a new small cheese bread sticks and to just keep the provolone sticks free ofcharge, She was insisting we deliver them to her within 10 minutes after we had told herwould take about a half hour to 40 minutes as all delivery drivers were out making otherdeliveries and the food had to be made. She then asked for a fill refund and for ourdelivery drivers to come pick up the the full $42.75 food order, Customer had not agreedwith our offer and proceeded to call our staff member who took the order a “stupid,incompetent [redacted].” She then had told my other staff member he was “nothing but aMcdonald’s manage?’. I will certainly refund her for the $7.50 to pay back the small cheesebread sticks that she never received. The fried provolone sticks she did receive will be nocharge. based on her assertions there was nothing wrong with the remainder of her order.Sincerely,Brent D[redacted] Center Avenue Slice Inc.
This letter is in response to the letter dated 11/5/15 that was sent to the Better BusinessBureau in regards to a complaint filed by a customer about Center Avenue Slice. Our staffhere at Center Avenue Slice have always been adamant about providing the best possiblecustomer service for over fifteen...
years and we always take immediate care of any problemsthat may arise when doing business, I understand we may have a few miscommunicationand misunderstandings, orders that are taken incorrectly on the phone occasionally, but weare always sure to rectify the situation in a prompt and timely manner.On November customer had ordered $45.00 in food and she received $42.75in food. She had received an order of deep fried provolone sticks for $4.75 instead of asmall cheese breadsticks which is $7.00. This problem was being taken care of by offeringcustomer a new small cheese bread sticks and to just keep the provolone sticks free ofcharge, She was insisting we deliver them to her within 10 minutes after we had told herwould take about a half hour to 40 minutes as all delivery drivers were out making otherdeliveries and the food had to be made. She then asked for a fill refund and for ourdelivery drivers to come pick up the the full $42.75 food order, Customer had not agreedwith our offer and proceeded to call our staff member who took the order a “stupid,incompetent [redacted].” She then had told my other staff member he was “nothing but aMcdonald’s manage?’. I will certainly refund her for the $7.50 to pay back the small cheesebread sticks that she never received. The fried provolone sticks she did receive will be nocharge. based on her assertions there was nothing wrong with the remainder of her order.Sincerely,Brent D[redacted] Center Avenue Slice Inc.