Randall Electric

Complaint: [redacted] I am rejecting this response because:there is no response from them yet Regards, [redacted]

We are happy to helpCan you please be specific as to how and where the statement of your account history does not match up with your records That way we can focus on the actual problem or concern and determine the correct information and the best course of action.We want your account records to accurately reflect your payment history and our invoices and charges.Thank you for your cooperation

Complaint: [redacted] I am rejecting this response because:To reiterate the facts of this case:(1) I took the initiative to call Pioneer on Feb 10, to inquire about the newly-formed HOA, and find out what dues I owed I was told by [redacted] of Pioneer that I owed $193.17, which I paid that very same day I understood I was paid in full for the year During this call, I provided [redacted] with all my contact info, so he knew how to reach me.(2) Four months later I was shocked when I was served with a lawsuit for unpaid HOA fees in the amount of $634--of which only $were actual HOA dues; the rest was assorted legal fees Not a single piece of correspondence or invoice preceded the lawsuit, despite the fact that my mail was being forwarded to my new address, and I was having no trouble receiving any of my other mail or bills I would have gladly paid any bills had I been aware of them I never showed myself to be anything other than cooperative and willing This lawsuit was completely unnecessary and frivolous--it could have easily been avoided had they done a better job of communicating with me.(3) Despite feeling slighted by being sued frivolously, I paid the full balance of the suit the very same day I was served--including the $in unnecessary legal feesI sent in the payment on June 3rd, and immediately sent [redacted] an email notifying him that the payment had been made in full I have the email trail documenting this.(4) Even though I paid the $in full, Pioneer somehow still felt it was necessary to serve me AGAIN at my new address, which I had provided by phone to the server Had I been trying to be difficult or avoid paying my dues, why would I have given my new address to the server? I was just trying to get this resolved I didn't realize at the time that this way of doing business is standard MO for PioneerNow that I've read scathing reviews about Pioneer, and seen that Revdex.com complaints have been filed against them in the past years, I understand that excessively confrontational & litigious interactions are the norm for PioneerWhatever happened to just sending an invoice, or placing a phone call for collections?(5) Pioneer is now seeking to collect an additional $from me for the duplicate lawsuit service, which was once again, totally unnecessary since I had already paid the $in full when they mailed out the second service If they choose to spend their money this way, serving unnecessary papers after I'd already paid the balance of their frivolous lawsuit in full, that's their prerogative But I've already paid nearly double of what the actual HOA fees were for the year in unnecessary legal & late fees; I refuse to pay any more for their mean-spirited and impractical way of doing business.I'd like to ask the Revdex.com to intercede at this point, as it appears like we will not be able to resolve this matter amicably Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of an $credit in May for invalid invoice dated December with initial inquiry March is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not feel that removing one late fee, one I was charged while trying to work things out with [redacted] , is acceptable in light of him not using the money I paid last year in the way he and I had agreedRegards, [redacted]

Just to clarify, we do not charge late fees on a late fee Only a past due balance equal or greater than a monthly payment receives a late charge if not received by the 15th of the month Dues are due on the 1st and late after the 15th The board strictly enforces these rules because there are always reasons why people may pay late and they want all owners to be treated equally and not arbitrarily The board determines the late fee and the covenants determine the payment dates Neither of which the management company controls.We are sorry that this could not be fully resolved to the owners satisfaction It is not a large sum of money and we do understand the principal on both sides of the matter

I was hoping that there would be a positive result from discussions via the phone with Janice What was the outcome of those conversations?

This is an unfortunate situation where a returned check cost the Association to be charged by the bank These are not Pioneer funds or bank accounts, they belong to the Association Since the check was returned, regardless of the reason, the bank considers it a returned "item" and charges a fee The prior management company handled this transaction and would not likely refund the money to the owner We are not in a position to give back money that we do not have under our control The owner seems to be charged twice for the $NSF fee and is owed $(less than $in her account) We can take these funds from the HOA, but this is all that she would be entitled to be paid

Complaint: [redacted] I am rejecting this response because: I first contacted [redacted] on Sept 12th about the latest bill and was still charged a late fee on Sept 15th.Stephan, I apologize if I was to stop responding a few messages ago, I really believed Janice and I would be able to reconcile this matterFor now I would like to restate my issues: I received a bill dated 10/28/for $in late fees, one from a year before, none of which had I ever been contacted about/billed for previously I had a conversation with [redacted] wherein he agreed that if I paid $in late fees and all my dues for he would remove $in late feesThat was not done Due to that action not taking place I was again charged late fees for July and August and was not alerted until late AugustI believed my money had been applied such that I was paid up through the yearI did e-mail on Sept 12th about that issue As I stated in my original complaint- [redacted] stated that when Pioneer took over the HOA in July of I owed $Why was I not alerted to that before it became $84? If you look at all of the documents I attached you will see that there are different dollar amounts reflected for that late fee I am and continue to be incredibly confused by the bookkeeping I see reflectedSuch as, why on the latest bill was there a charge then a credit in October when there was no action required? Regards, [redacted]

Tell us why her [redacted] approached me once his grandma gave notice to move At that time he lived in the condo above her and asked if he could move in her unit At that time, the price for that unit was $with vinyl wood floors and no damage to the paint Our updated units at that time with newly installed wood floors and fresh paint throughout were listed at $899- With a large scale improvements, such as new balconies and new siding needing to be completed in the coming months, I told [redacted] that since he was very familiar with his grandma’s home, would he accept it as is He said he would I met him at the unit on my inspection after his grandmother vacated and he asked about paint and patching a small area of vinyl that had been removed, I told him that I couldn’t do the paint and flooring at that time and that if the paint was done the price would not be $ I also told him that as we got passed the large ticket repairs that are NEEDED, I would get the patch taken care of and that the paint would not happen due to his having to remove all of his belongings for the paint crew to do their job He began to move his items into the unit taking over a month to do so I never charged him for the rent on both units even though he occupied both for over a month We had the utilities turned on in his new unit during his move and he never transferred them in to his name We sent him the bill which as of this writing, he has not paid During his new tenancy this summer, we have had air conditioning completely go out and needed to replace them at a large cost These items are health and safety items for the families and they took top priority over the cosmetic wants of [redacted] During this time, he had made other repair requests which were not approved due to his having a balance on his account and the lease specifically indicates non-health and safety repairs will not be completed if the tenant owes money He was told this and did not like that answer I told him of the large bills from the AC issues and let him know that unfortunately I did not have the budget at that point to have his floor patch and dishwasher replaced We are still in the process of having the siding replaced and the balconies replaced as well, these are priority issues that can affect the tenants of this complex The dishwasher was not working when he moved it as his grandmother broke it I also had the working refrigerator from his old unit moved for him to his unit which did not have a working fridge I did this even though I informed him we would not be providing refrigerators any longer in our units He referenced a porch in need of repair and the porch is the balcony of his old unit which does not pose a risk to him as it is firmly attached to the building This unit is currently vacant and will be rented once we have the balcony replaced I’d like to add that this floor patch is not a safety issue as the patch area is less than 2-mm of an difference between the slab and the planking and is significantly less than any transition strip found in doorways [redacted] , Brokere

Complaint: [redacted] I am rejecting this response because:It appears that nothing is going to be resolved by the business, that they feel charging me $in late fees without contacting me in a timely manner is acceptable business procedureOr as they stated “It is not a large sum of money and we do understand the principal on both sides of the matter.”For a person with kids in college it is the cost of a textbook and the lack of effort on their part to alert homeowners if there is a problem; is a problem Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am unwilling to state that I accept your response and to resolve this complaint number until I have had the opportunity to speak to [redacted] I look forward to the opportunity to discuss this with her Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I am attaching copies of the original bill, the accounting record from my HOA president and the latest statement of account from PioneerI will be happy to talk to someone at your business so we can have a conversation about the differencesWithout all there can be no explanation, I tried thatIt also seems the there is confusion about my original issue so I will bullet it here so we can “focus on the actual problem or concern.” I received a bill dated 10/28/for $in late fees, one from a year before, none of which had I ever been contacted about/billed for previously I had a conversation with [redacted] wherein he agreed that if I paid $in late fees and all my dues for he would remove $in late feesThat was not done Due to that action not taking place I was again charged late fees for July and August and was not alerted until AugustI believed my money had been applied such that I was paid up through the year As I stated in my original complaint- [redacted] stated that when Pioneer took over the HOA in July of I owed $Why was I not alerted to that before it became $84? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: on multiple occasion when calling pioneer they confirmed it is up to the propriety manager to decide if they want to waive the feesEven the property manager confirmed thatWhen asking for contact information for the hoa committee or board of directors they stated pioneer is just it and no other contact information existIn addition I doubt a Board of directors would think it is that when pioneer changes software and suddenly they post your credit a few days after payment it is okay to charge a late fee which is larger than the paymentEspecially in the first month the software changed occurred and the people were not informed of a change in posting date

I do not know what rejecting the response means to the Owner who has still not identified himself or herself by name The current records for the home mentioned in my last response accurately reflect the standing fines assessed to this residence There is no other action the management company can take without Board approval, which has to come only when there has been a valid appeal filed by the owner Pioneer has not stake or benefit either way from the outcome Pioneer does not receive any compensation from the fine or fines and is not vested in whether an owner has a fine that is removed by the Board

We would really like to resolve this matter in an amicable manner Insulting Pioneer is not the best way to achieve that goal The difference in the account balance was on the account from the prior management company based on funds received in the past on the account It is not a mistake or error as best we can tell and the records in that regard are accurate These are not Pioneer funds, they are association funds and we have to accurately account for every ledger.I had requested that [redacted] have another phone conversation with the seller to discuss the math and see if we can get closure on this in a more efficient manner She will be calling tomorrow, Thursday

Complaint: [redacted] I am rejecting this response because: I am still being charged $in late fees without being alerted for full year after the first late feeAlso that the verbal agreement that I made with [redacted] has been forgotten and I did not realize I needed to record that conversation or verify by e-mail while he was on the phone Regards, [redacted]

This party did not identify themselves by name and we do not have an address [redacted] We have only one matching numberical address of [redacted] in the Hillcrest Subdivision If this is the person sending the complaint, they need to follow the procedure set up by the Community Association and ask for an Appeal of the fine in writing and submit that to management for Board review.Pioneer does not control the process used by the Association to assess fines for violations If an owner does not agree with the fine that has been assessed then they owner must file a written appeal to the fine

Complaint: [redacted] I am rejecting this response because:I am rejecting this response because: I am unwilling to state that I accept your response and to resolve this complaint number until I have had the opportunity to speak to [redacted] I look forward to the opportunity to discuss this with herRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: I [redacted] HAVE CALLED THE HILLCREST HOA A LEAST THREE TIMES AND SENT A LETTER TO THEM .LET ME EXPLAIN I RECEIVED A NOTICE OF A $FINE, THE PICTURE OF THE VISABLE TRASH CAN WAS NOT (I REPEAT WAS NOT ) AT [redacted] ...WHAT I HAVE BEEN ASKING FOR IS A RETRACTION IN WRITTING OF THE FINE AND NOW AN APOLOGY BECAUSE IT HAS NOT BEEN CORRECTED AS FAR AS I KNOW Regards, [redacted]