Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ On March 8, Randall Reed Ford mistakenly pulled a joint credit bureau of the referenced customerThe referenced customers husband gave us authorization to pull his creidt but she did notWe have contacted all three credit bureaus and been instructed on how to have the pull removed from the referenced customers creditWe have mailed the requests to the customer and the applicable credit bureaus to satisfy the request of the customerWe apologize for any inconvenience this may have caused
This was an awesome dealership before it was re-branded I'm not sure if it was sold or just given new management, but it is awful to work with their service department now We have free oil changes for life, but I am pretty close to just paying somewhere else to get better service Every time we need an oil change, we specifically schedule an appointment in an attempt to streamline the process For the last three times now, it has taken over two hours! Don't take appointments if you're not going to honor them!
Right now my wife is at the dealership with our infant daughterstill waiting....after two and a half hours He told her they were "just finishing up" over an hour ago
Initial Business Response /* (1000, 5, 2014/03/18) */
On March 8, 2014 Randall Reed Ford mistakenly pulled a joint credit bureau of the referenced customer. The referenced customers husband gave us authorization to pull his creidt but she did not. We have contacted all three credit bureaus...
and been instructed on how to have the pull removed from the referenced customers credit. We have mailed the requests to the customer and the applicable credit bureaus to satisfy the request of the customer. We apologize for any inconvenience this may have caused.
Initial Business Response /* (1000, 5, 2014/03/17) */
The customer originally purchased the vehicle for $28391 after Rebates on May 20, 2013. The vehicle now has approximately 12000 miles on it and Randall Reed Ford is willing to offer the customer $20000 for the vehicle. In looking at the...
figures stated in the complaint this should bring us to within $1000 of the offer of the desired resolution of the customer.
Initial Consumer Rebuttal /* (3000, 11, 2014/03/20) */
If I am offered 22k as a trade value I will accept it.
Final Business Response /* (4000, 14, 2014/03/20) */
Randall Reed Ford is offering 20000 Trade in value for the car.
Final Consumer Response /* (4200, 16, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
20000 is a low offer for a car your selling for 32000 new On your lot right now. I think 22 is fair.
Initial Business Response / [redacted] (1000, 5, 2014/03/18) */ On March 8, Randall Reed Ford mistakenly pulled a joint credit bureau of the referenced customerThe referenced customers husband gave us authorization to pull his creidt but she did notWe have contacted all three credit bureaus and been instructed on how to have the pull removed from the referenced customers creditWe have mailed the requests to the customer and the applicable credit bureaus to satisfy the request of the customerWe apologize for any inconvenience this may have caused
This was an awesome dealership before it was re-branded I'm not sure if it was sold or just given new management, but it is awful to work with their service department now We have free oil changes for life, but I am pretty close to just paying somewhere else to get better service Every time we need an oil change, we specifically schedule an appointment in an attempt to streamline the process For the last three times now, it has taken over two hours! Don't take appointments if you're not going to honor them!
Right now my wife is at the dealership with our infant daughterstill waiting....after two and a half hours He told her they were "just finishing up" over an hour ago
Initial Business Response /* (1000, 5, 2014/03/18) */
On March 8, 2014 Randall Reed Ford mistakenly pulled a joint credit bureau of the referenced customer. The referenced customers husband gave us authorization to pull his creidt but she did not. We have contacted all three credit bureaus...
and been instructed on how to have the pull removed from the referenced customers credit. We have mailed the requests to the customer and the applicable credit bureaus to satisfy the request of the customer. We apologize for any inconvenience this may have caused.
Initial Business Response /* (1000, 5, 2014/03/17) */
The customer originally purchased the vehicle for $28391 after Rebates on May 20, 2013. The vehicle now has approximately 12000 miles on it and Randall Reed Ford is willing to offer the customer $20000 for the vehicle. In looking at the...
figures stated in the complaint this should bring us to within $1000 of the offer of the desired resolution of the customer.
Initial Consumer Rebuttal /* (3000, 11, 2014/03/20) */
If I am offered 22k as a trade value I will accept it.
Final Business Response /* (4000, 14, 2014/03/20) */
Randall Reed Ford is offering 20000 Trade in value for the car.
Final Consumer Response /* (4200, 16, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
20000 is a low offer for a car your selling for 32000 new On your lot right now. I think 22 is fair.