Randall Reed's Park Cities Ford

Second time to have a terrible service experience at this dealership.

Took my lifted truck in to have them diagnose a noise. They immediately said it's not going to be covered if it's a suspension noise due to the lift kit. No problem. I get it. That doesn't mean I don't want it diagnosed and fixed though.


I made an appointment 3 days in advance. I arrived an hour earlier than my appointment time, which would give them more time to get it figured out. The truck sat all day and never made it in the shop. Still not sure why I made a 10:30 appointment and it still didn't get seen in the same day. At the end of the day I called for an update and was told they would have it in the shop first thing in the morning. At 11:30 the next day I called to check the status. I was told that they have driven it and are trying to determine the noise, but that it was 90 percent chance that it's NOT the suspension. Fast forward to the end of the day. I called again for an update. I had to leave a message. He called back and told me they are 90 percent sure it is the suspension and to come get it. A Ford dealer couldn't tell me what the problem was...just come get it and take it the place that lifted it.

Ok fine, I get it, you don't want to cover it in terms of warranty. No problem, but a professional place like this should at the very least, be able to tell you what is wrong. Nope.

Next morning I say I'm coming to get it. I get inside and they have left their paperwork on the floor and also the seat cover and floor mat on the passenger seat.

I drive up front to find the GM. No luck. I left a message for the Fixed Operations director and he called me a few hours earlier. I explained everything and he said he wanted to dig deeper and would get back to me. Well, that was a week ago and I've not ever heard another word.

I called 4Wheel Parts in Plano and explain it all to them. They responded, "No problem. Bring it in, we will fix it."

They had it a total of 2 hours and called me to tell me the truck was done. It had a bad shock, they replaced it.

I can eat some crow and accept the fact that this turns out to not be a Ford problem. What I can't accept is how poorly I was treated by Zach in service, how I never got a return follow up from their Fixed Operations Manager and the fact that they had my truck for 2.5 days and couldn't tell me it had a blown shock.

Avoid Park Cities Ford...there are plenty of Ford Dealers around, I suggest you find another one.