Randall S Brown MD

We purchase the original side bars that her son paid forThey arrived in three days and [redacted] came in and we installed the side bars they order on her truck, she was pleaseed and leftThe customer came back two week later and she decided that she did not like the clearance of the bars between the truck cabWe remove them and gave her a store credit for amount they paidWe line x could not return the running boards that they original ordered and install because they have rock chips on the chrome now [redacted] picked out some other running boards she wanted that were more money and she could not pay the difference to order them, We gave her store credit for the original amount paidShe came back at a much later date and she wanted to order the new running boards she wantedWe order the other the running boards when they came in the brackets were wrong for her older [redacted] She was upset and now we are refunding her the original amount paid to her in fullSorry for the inconvenience to our customer and we refunded her the amount in full for the store credit

Revdex.com:
This complaint came after working with the CA Bureau of Automotive Repair to try and get resolution with my issue as detailed in the complaint. The BAR did an investigation on my behalf, and had reached an impasse so I made my Revdex.com complaint to try and move the situation forward. However, upon further discussions with the BAR representative and with my credit card company, I was able to verify this afternoon that my disputed charge was successfully upheld and my credit card company was able to extract the disputed funds from Mr*** account to cover the dispute. I apologize for any inconvenience, but it seems like my issue is now resolved.However, I would still like to present my complaint to the Revdex.com as a notification of Mr*** dishonest business practices so that they can accurately represent his business on their websiteMr*** representation of his actions are not accurate He made no effort to refund my money, and the funds were withdrawn from his account because my bank presented his bank with sufficient evidence that his bank forcefully withdrew the funds from his account I also learned from the BAR representative that Mr*** never paid the reseller for the topper I ordered, and thus never actually ordered a topper for me Therefore, his communications with me regarding backordered items and supply problems could be nothing more than a fabrication, as the reseller informed BAR that Mr*** was informed in no uncertain terms that no topper was ever ordered due to lack of payment on his part.Please don't hesitate to contact me for further information or if you have questions.Thank you*** ***

Note - We sell Leer tops and purchase thur distribution as a lot of resellers due - Our customer ordered a top from us and also we did a bedliner in his pickup - we provided the service for the liner and the customer order a leer top - the distributor we order the top from by accidently...

 did not process our order and our customer top was not delivered - we discussed this with the customer he wanted a refund for the top. We agreed to do a refund in full for the leer top. We are sorry this happened.  The refund was issued in june in full two months ago - our merchant service acct removed the funds from our account in june and the customers merchant account had to apply the credit to his card.  I talked and followed up with the customer two to three times, he said as of august his bank did not apply the credit to his account. I contacted our merchant acct and they said that they did everything on our end properly,  that the customers bank had to apply the credit that we refunded to his merchant was in error for the delay.  I just found out today that the customers bank was at fault and did not apply his credit that was to be done two months ago. As far as a Line X Franchise we end or agreement in june and since were not a Line X dealer any longer this is why we don't use the Line x name any longer.

[redacted] called from the company and stated that this case has been resolved.

We purchase the original side bars that her son paid for. They arrived in three days and [redacted] came in and we installed the side bars they order on her truck, she was pleaseed and left. The customer came back two week later and she decided that she did not like the clearance of...

the bars between the truck cab. We remove them and gave her a store credit for amount they paid. We line x could not return the running boards that they original ordered and install because they have rock chips on the chrome now. [redacted] picked out some other running boards she wanted that were more money and she could not pay the difference to order them, We gave her store credit for the original amount paid. She came back at a much later date and she wanted to order the new running boards she wanted. We order the other the running boards when they came in the brackets were wrong for her older [redacted]. She was upset and now we are refunding her the original amount paid to her in full. Sorry for the inconvenience to our customer and we refunded her the amount in full for the store credit.

I received a check from [redacted] of Line-X, but it is NIT CAshABLE DUE TO THE NUMERICAL AMOUNT IS $280.00 AND THE WRITTEN AMOUNT IS $208.00.I do not know how to send you a copy of the check.  I am trying to find a way.

I am rejecting this response because: If I receive the check for the full amount of $269.00 in the mail by Friday,as he said he would, I will be happy. I will be happy.  [redacted] has lied about most of his response, but I hope this is over soon.  I would not ever do business with him in the future.  I would like to keep this open until Monday March 28, as I don't trust that I will see the check by Friday.