Randall's Food Markets

From: Dawne P [redacted] Sent: Tuesday, March 10, 9:AM To: drteam Cc: Paul Mays Subject: RE: Houston Revdex.com Membership is in Jeopardy Complaint ID# [redacted] Good Morning Revdex.com! Again, March was the first I received this complaint Please check your system and verify my email address This has happened beforeThank you Regarding the resolution to the complaint detailed below: Our Store Director, Shelia C***, tried to reach Mr [redacted] on three separate occasions last week She apologized on his voice mail and left her number for him to callWhen she hears back from Mr [redacted] she will again apologize, offer a refund and replacement product and/or gift card Our Assistant Store Director, Andrew R***, did speak directly to Mrs [redacted] on Friday and let her know they were trying to reach her husband – she said she would pass the message on to her husbandShelia is going reach out to Mr [redacted] again later tonightThank you, Dawne Dawne P [redacted] Community Relations Manager Randalls/Albertsons Houston/Austin-Louisiana/Florida 713-268-3595/713-268-Fax Briarpark Drive Houston, TX