Randall's Wines & Spirits

We apologize for the miscommunication and have followed up on your order this morning. It shows it was delivered yesterday. Please confirm you received your product. Again, sorry for the delay but we closely monitor the weather to ensure product going to consumers does not get damaged. We also take... into account the weather along the entire route the traveling package, not just St. Louis. Thank you for your business, we greatly appreciate it.

Complaint: ***
I am rejecting this response because:
On Jan 20, I placed the orderOn Jan 26, I emailed the business asking about order status since there had not been any update whatsoeverThe email was ignoredOn Jan 30, I emailed them again, it got ignored againOn Jan 31, I emailed the business more times including requesting to cancel the orderDuring that time, I called them a few times during business hours, nobody ever picked upFinally, on Jan 31, I got a response from the business, "I apologize that we were unable to process your order as requested for the following reasons: You requested to cancel the order", with no mention about refundThe refund happened days after I placed the order upon numerous attempt of communicationGood businesses usually charge the customer's when they fulfill the orderThis business charged me immediately and ignored all of my communications despite the fact that they knew they could not fulfill my order anytime soonThey also made it very difficult to get a refund
Sincerely,
*** *** ***

On January 21, 2018, *** *** *** placed order number *** with *** for bottles of wine totaling $611.74. A copy of the order is attached. We processed and charged the order on January 23, but due to extremely cold temperatures in the area, we placed the
order on a weather hold. The customer was sent an email at that time advising that the order would not be shipped until weather permitted. I am unable to retrieve a copy of the email because it was sent via our online *** website.I apologize if the customer did not receive the email. I am also unsure why the customer was unable to speak with someone via the phone. The internet department is normally available to answer calls between 10am and 6pm CST, Monday through Friday.The customer's order was canceled and a full refund was processed on February 5, 2018. A copy of both sales receipts is attached.We have to place wine orders on a weather hold during extremely hot or cold temperatures to ensure that the product is received in good condition. I am sorry that there was a breakdown in communication with the customer regarding this issue

We apologize for the miscommunication and have followed up on your order this morningIt shows it was delivered yesterdayPlease confirm you received your productAgain, sorry for the delay but we closely monitor the weather to ensure product going to consumers does not get damagedWe also take
into account the weather along the entire route the traveling package, not just StLouisThank you for your business, we greatly appreciate it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with one caveat - there was NO communication, not miscommunication, through out the process other than form e-mails that said basically nothing
Sincerely,
*** ***

On March 25, *** *** ordered bottles of whiskey from Internet Wines.com. This order included two bottles of David Nicholson 1843. We were unaware that the manufacturer of the product, Luxco, had removed the "bottled in bond" statement from the label. The product image and
description have now been changed on our web site to be consistent with this new labeling. Label changes are not uncommon in any consumer product, and we certainly do our best to keep up. The new David Nicholson label replaces the old. We do not have extra stock of the old label.We have a fairly liberal day return policy, and I am happy to extend that for this customer. We can arrange collection of the bottles in original packaging by Fedex at no cost to Mr***. Once the items have been returned, we can offer a credit of the purchase price ($49.98) and related shipping ($9.18). This would be refunded directly to Mr***'s Visa.Mr*** is welcome to contact us toll-free at *** between 10am and 6pm CST, Monday-Friday