Randall's

I have read over the customers complaint and have the follow to add to the report The customer came into my restaurant and asked if I remembered him from a prior problem he had with my staff earlier in the year when he told me that my employee who waited on him was rude and smelled like marijuana I do not condone drug use and would not allow any employee to continue to work if I thought they were under the influence of drugs or alcohol So this was the beginning of our conversation The customer brought a bag in to me and explained that his chicken sandwich was raw I took the bag from him and proceeded to start issuing him a refund as he had come in at the middle of dinner and I was not going to inspect the chicken in front of a whole lobby of people waiting in the line As I started to issue him his money back, he called me a fn bh I then proceeded to return his bag back to him and asked to him to leave I run a Christian based restaurant with over underage children working for me and I was not going to wait on him as he made a scene I told him to leave and he would not so I called the Sherriff's department to report the incident After the Sheriff arrived he explained that he had looked at the chicken and it seemed fine Would I be willing to just give the customer his money back which I didThe Sherriff also said he thought there was some mental health issues with the customer The customer was given a warning not to return to my restaurant again otherwise he would be sited for trespassing I do not have the officers name but the incident is on file with the Sheboygan County Sherriff's departmentPlease feel free to contact me if there are any additional questions or concerns Thank you for your time and consideration [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The owner is not truthful in her responseShe is also not taking ownership of her actions but instead making it seem that I have some type of mental health issuesThe statements of the police officers are irrelevant to her abilities to provide customer serviceI would not have drove minutes back to the restaurant to get a refund had my chicken been cooked correctly Also when I asked the officer to look at the chicken he told me he was not a "chicken guy." Which is just his sarcastic way of saying he wont look at the sandwich I would like her to take responsibility for how she handled the situation, and apologize for her actions and for calling the police because not only was it dramatic, it was unnecessary [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The owner is not truthful in her responseShe is also not taking ownership of her actions but instead making it seem that I have some type of mental health issuesThe statements of the police officers are irrelevant to her abilities to provide customer serviceI would not have drove minutes back to the restaurant to get a refund had my chicken been cooked correctly Also when I asked the officer to look at the chicken he told me he was not a "chicken guy." Which is just his sarcastic way of saying he wont look at the sandwich I would like her to take responsibility for how she handled the situation, and apologize for her actions and for calling the police because not only was it dramatic, it was unnecessary *** ***

I have read over the customers complaint and have the follow to add to the report. The customer came into my restaurant and asked if I remembered him from a prior problem he had with my staff earlier in the year when he told me that my employee who waited on him was rude and smelled like
marijuana. I do not condone drug use and would not allow any employee to continue to work if I thought they were under the influence of drugs or alcohol So this was the beginning of our conversation. The customer brought a bag in to me and explained that his chicken sandwich was raw. I took the bag from him and proceeded to start issuing him a refund as he had come in at the middle of dinner and I was not going to inspect the chicken in front of a whole lobby of people waiting in the line. As I started to issue him his money back, he called me a fn bh. I then proceeded to return his bag back to him and asked to him to leave. I run a Christian based restaurant with over underage children working for me and I was not going to wait on him as he made a scene. I told him to leave and he would not so I called the Sherriff's department to report the incident. After the Sheriff arrived he explained that he had looked at the chicken and it seemed fine. Would I be willing to just give the customer his money back which I didThe Sherriff also said he thought there was some mental health issues with the customer. The customer was given a warning not to return to my restaurant again otherwise he would be sited for trespassing. I do not have the officers name but the incident is on file with the Sheboygan County Sherriff's department. Please feel free to contact me if there are any additional questions or concerns. Thank you for your time and consideration. *** ** ***
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