Randol Asset Management, Inc.

We thank *** for taking time to comment. There is a lease agreement between *** and Landlord. If she feels she has been wronged then she has legal recourse. After she vacated her apartment, she was calling our office several times a day for her deposit refund. Even after she was given a copy of her lease regarding deposit refund, *** ignored her lease agreement and kept calling our office for her deposit. The terms of the lease is very clear as to when and how she gets her deposit back. She needs to follow the terms of her lease. We will give her the deposit accounting and any deposit balance will be refunded to her as per the terms of the lease

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I did walk through with [redacted]. I made sure apartment spotless. I signed lease with [redacted] at least of all I wanted to talk to him and be professional when I moved in as moving out. But he avoided me and had staff tell me he was out all the time. Even his staff told me that he was in the office he just didn't want to talk to me. Don't treat people this way. I want to make sure I'm not punished for breaking lease and reporting all damages I have witnessed and lived through. I got a piece of paper saying it will be 30 days. I wanted to hear from [redacted] himself that yes I get the 150 back from pet deposit of 300 and 495 back from deposit for my place? [redacted] said I get full refund, but I had wanted [redacted] to tell me. After this message I consider case closed and hope check in mail box as he said 30 days from move June 27 was last day so 26 July I expect full check and not once since he swore at me over the phone on 29 June have I called back or emailed. Out of state and too busy. Hope tenants at condos have better care and will receive more customer service in future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I renewed lease because my husband and I were reconciling out marriage. Which this manager has a copy of my marriage license. I had a whole list of things that maintenance didn't get to for five months and I have email saying your sorry it too so long. When lease states 24-48 hours they will be at house. I authorized maintenance t come at any time if I was there or not and put it in writing too. Not once did I get note or paper stating they had been there and what they did. There are rats on premises and I have put traps on my patio. I have had animal control called for possums too. I called office because my husband is military and because I put this " st" comment on here [redacted] refuses to give me my deposit check back until full 30 days. I'm disabled veteran as well and he doesn't seem to like military or me at all. I am only being honest in what I been through and lived there. Now have to go to my husband duty station without deposit even though I put up new blinds, new faucet in bathroom, new towel bar and I made sure all they maintenance had to do was paint. I went above and beyond to check out yes early because I had to break lease due to my husbands orders. Now I get to spend next few weeks at hotels looking for a house. [redacted] refused to do me any "favors" because I broke lease and had to leave. That's what military does and I apologized, but he refused to answer emails and phone calls and says he too busy to take care of us as customers at the condos because his hotel and those customers come first. He told me not to call office anymore or talk to him. All I want is those tenants still there to have best place they can and not go through what I did. I hope my friends get my deposit check by 27 July or then I have to have people contact [redacted] in my place because then he will probably try and sue me or try and keep my deposit. He needs to fix the place up and no the pool had no light bulb in it. I know I went swimming at night. [redacted] threw away lounge chairs and never replace them. At lease spend some money on chairs. I put out my chair and couch because there are no chairs out there. The accidents where never addressed and yes the vent in my brand new dryer was fine but 15 feet of vent was not ever cleaned. No I still had bird nests in vent when I moved. So screaming at me on phone was not professional and swearing at me wasn't either. All I want is my deposit check back and be done with it.
Regards,
[redacted]

We thank Stacy for taking time to comment.  Stacy has been a tenant here since 1/31/15.  She renewed her lease on 1/31/16 for another year.  Would she have renewed her lease if things were as bad as she is stating?  A reasonable person would say no. The tenant above her unit is...

not a hoarder.  Yes, when you live on the first floor, sometimes the second floor tenant can overflow tub or toilet that is the nature of renting an apartment with someone else living above you.  Management sends maintenance immediately to deal with those kinds of issues when they are known and no, management cannot prevent a second floor tenant from accidently overflowing their tub or toilet – that is what's called an accident. The pool is cleaned daily during season.  Pool light bulb is changed when it goes out. Light bulbs do go out and we change them when they do. The apartment rents the units with washer and dryer hook ups.  The best way to avoid lint built up is to clean the filter on your dryer.  Bird nests are regularly removed when discovered or reported.  Mold is addressed through maintenance.  Maintenance has to be able to get into your unit for maintenance issues.  If you are not there over half of the time and do not allow maintenance to go into the unit when you are not there, it will take longer to have your issues addressed.  We do treat for pest.  Our parking attendant police the parking area on daily basis.  To our knowledge all her toilet and water leaks have been addressed.  As part of the lease requirement, tenants are responsible to change the air filter on a regular basis.  If you do not change the filter, the hvac condensate drain will get clogged up from dust accumulation and the drain pain will leak.  Maintenance has been there every time she has called.  I suggest changing air filter if you want cleaner air.  City of Arlington does come inspect the apartment on a regular basis.  To put what she commented in perspective, she broke her lease recently but wrote me an email asking for management to renew the lease of another tenant.  We wish her best of luck with her future rentals.