Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I renewed lease because my husband and I were reconciling out marriageWhich this manager has a copy of my marriage licenseI had a whole list of things that maintenance didn't get to for five months and I have email saying your sorry it too so longWhen lease states 24-hours they will be at houseI authorized maintenance t come at any time if I was there or not and put it in writing tooNot once did I get note or paper stating they had been there and what they didThere are rats on premises and I have put traps on my patioI have had animal control called for possums tooI called office because my husband is military and because I put this " st" comment on here [redacted] refuses to give me my deposit check back until full daysI'm disabled veteran as well and he doesn't seem to like military or me at allI am only being honest in what I been through and lived thereNow have to go to my husband duty station without deposit even though I put up new blinds, new faucet in bathroom, new towel bar and I made sure all they maintenance had to do was paintI went above and beyond to check out yes early because I had to break lease due to my husbands ordersNow I get to spend next few weeks at hotels looking for a house [redacted] refused to do me any "favors" because I broke lease and had to leaveThat's what military does and I apologized, but he refused to answer emails and phone calls and says he too busy to take care of us as customers at the condos because his hotel and those customers come firstHe told me not to call office anymore or talk to himAll I want is those tenants still there to have best place they can and not go through what I didI hope my friends get my deposit check by July or then I have to have people contact [redacted] in my place because then he will probably try and sue me or try and keep my depositHe needs to fix the place up and no the pool had no light bulb in itI know I went swimming at night [redacted] threw away lounge chairs and never replace themAt lease spend some money on chairsI put out my chair and couch because there are no chairs out thereThe accidents where never addressed and yes the vent in my brand new dryer was fine but feet of vent was not ever cleanedNo I still had bird nests in vent when I movedSo screaming at me on phone was not professional and swearing at me wasn't eitherAll I want is my deposit check back and be done with it Regards, [redacted]
We thank Stacy for taking time to comment Stacy has been a tenant here since 1/31/ She renewed her lease on 1/31/for another year Would she have renewed her lease if things were as bad as she is stating? A reasonable person would say noThe tenant above her unit is not a hoarder Yes, when you live on the first floor, sometimes the second floor tenant can overflow tub or toilet that is the nature of renting an apartment with someone else living above you Management sends maintenance immediately to deal with those kinds of issues when they are known and no, management cannot prevent a second floor tenant from accidently overflowing their tub or toilet – that is what's called an accidentThe pool is cleaned daily during season Pool light bulb is changed when it goes outLight bulbs do go out and we change them when they doThe apartment rents the units with washer and dryer hook ups The best way to avoid lint built up is to clean the filter on your dryer Bird nests are regularly removed when discovered or reported Mold is addressed through maintenance Maintenance has to be able to get into your unit for maintenance issues If you are not there over half of the time and do not allow maintenance to go into the unit when you are not there, it will take longer to have your issues addressed We do treat for pest Our parking attendant police the parking area on daily basis To our knowledge all her toilet and water leaks have been addressed As part of the lease requirement, tenants are responsible to change the air filter on a regular basis If you do not change the filter, the hvac condensate drain will get clogged up from dust accumulation and the drain pain will leak Maintenance has been there every time she has called I suggest changing air filter if you want cleaner air City of Arlington does come inspect the apartment on a regular basis To put what she commented in perspective, she broke her lease recently but wrote me an email asking for management to renew the lease of another tenant We wish her best of luck with her future rentals
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I renewed lease because my husband and I were reconciling out marriageWhich this manager has a copy of my marriage licenseI had a whole list of things that maintenance didn't get to for five months and I have email saying your sorry it too so longWhen lease states 24-hours they will be at houseI authorized maintenance t come at any time if I was there or not and put it in writing tooNot once did I get note or paper stating they had been there and what they didThere are rats on premises and I have put traps on my patioI have had animal control called for possums tooI called office because my husband is military and because I put this " s
t" comment on here [redacted] refuses to give me my deposit check back until full daysI'm disabled veteran as well and he doesn't seem to like military or me at allI am only being honest in what I been through and lived thereNow have to go to my husband duty station without deposit even though I put up new blinds, new faucet in bathroom, new towel bar and I made sure all they maintenance had to do was paintI went above and beyond to check out yes early because I had to break lease due to my husbands ordersNow I get to spend next few weeks at hotels looking for a house [redacted] refused to do me any "favors" because I broke lease and had to leaveThat's what military does and I apologized, but he refused to answer emails and phone calls and says he too busy to take care of us as customers at the condos because his hotel and those customers come firstHe told me not to call office anymore or talk to himAll I want is those tenants still there to have best place they can and not go through what I didI hope my friends get my deposit check by July or then I have to have people contact [redacted] in my place because then he will probably try and sue me or try and keep my depositHe needs to fix the place up and no the pool had no light bulb in itI know I went swimming at night [redacted] threw away lounge chairs and never replace themAt lease spend some money on chairsI put out my chair and couch because there are no chairs out thereThe accidents where never addressed and yes the vent in my brand new dryer was fine but feet of vent was not ever cleanedNo I still had bird nests in vent when I movedSo screaming at me on phone was not professional and swearing at me wasn't eitherAll I want is my deposit check back and be done with it Regards, [redacted]
We thank Stacy for taking time to comment Stacy has been a tenant here since 1/31/ She renewed her lease on 1/31/for another year Would she have renewed her lease if things were as bad as she is stating? A reasonable person would say noThe tenant above her unit is not a hoarder Yes, when you live on the first floor, sometimes the second floor tenant can overflow tub or toilet that is the nature of renting an apartment with someone else living above you Management sends maintenance immediately to deal with those kinds of issues when they are known and no, management cannot prevent a second floor tenant from accidently overflowing their tub or toilet – that is what's called an accidentThe pool is cleaned daily during season Pool light bulb is changed when it goes outLight bulbs do go out and we change them when they doThe apartment rents the units with washer and dryer hook ups The best way to avoid lint built up is to clean the filter on your dryer Bird nests are regularly removed when discovered or reported Mold is addressed through maintenance Maintenance has to be able to get into your unit for maintenance issues If you are not there over half of the time and do not allow maintenance to go into the unit when you are not there, it will take longer to have your issues addressed We do treat for pest Our parking attendant police the parking area on daily basis To our knowledge all her toilet and water leaks have been addressed As part of the lease requirement, tenants are responsible to change the air filter on a regular basis If you do not change the filter, the hvac condensate drain will get clogged up from dust accumulation and the drain pain will leak Maintenance has been there every time she has called I suggest changing air filter if you want cleaner air City of Arlington does come inspect the apartment on a regular basis To put what she commented in perspective, she broke her lease recently but wrote me an email asking for management to renew the lease of another tenant We wish her best of luck with her future rentals