Randolph-Brooks Federal Credit Union

I have been banking with RFCU for a few years and had a credit card that paid cash back but in January 2023 they increased their interest rate and because I chose to opt out of the increase interest rate and yet still agreed to pay the credit card until paid in full, I learned today that I no longer have online banking privileges to monitor my balance and/or make payments at my convience any time of the week or day. They told me that the account is blocked because it now has a new interest rate that I opted out so my statement will be mailed to me for future payments. This is 2023 and online banking is not available when you have a credit card balance on an account? I have excellent credit score, never made a late payment, and always paid more than my balance and yet now I have to go back in time and only have access to my balance and/or make a payment when a statement is mailed to me. Any credit card with a bank or store has it where you can access your account to view balance and available to make payments ONLINE. This bank is going back in time and because I opted out to the higher interest rate on my credit card which was an option available when I recieved the letter about the increase in interest and so now my online privilege is no longer available. NOT a good way to treat your valued customers.