Attached is the accounting of events from our Maintenance Coordinator. [redacted] Water heater reported leaking on 1/18/16 at 3:55pm via phone callWork order assigned to [redacted], 1/18/16 and sent via email 3:56p[redacted] set appointment to fix on 1/20/16 [redacted] called...
from house and said there was no way he was going to be able to work on water heater because the garage was full of mold/mildew. [redacted] went directly to house to meet plumber and took photos of garage and signs that the water had been running for a while without being reported, due to the algae that had already formed in the running water. [redacted] asked the tenant why it was not reported sooner. Tenant stated that they never saw the water before and they do not use the garage. (Water was running down driveway right next to where they parked their car)[redacted] returned to office to 1/20/16 to call owner and inform them of the issue. Owner informed [redacted] they would call insurance.We left garage open dry out and water heater was repaired.On 1/26/16 [redacted] meet with the owners insurance to look at the damage in the garage. More pictures were taken to record the damage. [redacted] also started calling companies to figure out what had to be done. [redacted] and Service Master Restore were both contacted. Both companies had to make appointment to look at the problem to determine the correct procedures. [redacted] was given the final approval to conduct the work.On 2/25/16 [redacted] contracted [redacted] to conduct an indoor air quality test on both the garage and residence. We received a copy of the report around the 7th or 8th of March with a mold remediation protocol for the garage. [redacted] then prepared their Mold Remediation Work Plan from the based off Astex reports.Work started shortly after to start removing the mold in the garage.The tenant was informed of every step from day 1.I believe that this complaint was filed due to the fact that it was determined that the mold remediation was determined to be a tenant charge and they were upset that they were charged. They were also upset when they moved out without notice and forfeited their security deposit due to past due amounts on rent and late fees, the condition the property was left and the tenant responsibility costs for the mold remediation. Tenants did not provide a forwarding address; therefore, their security deposit accounting which was mailed on November 4th was returned to us on November 13th. We have had no further contact from tenants.
Attached is the accounting of events from our Maintenance Coordinator. [redacted] Water heater reported leaking on 1/18/16 at 3:55pm via phone callWork order assigned to [redacted], 1/18/16 and sent via email 3:56p[redacted] set appointment to fix on 1/20/16 [redacted] called...
from house and said there was no way he was going to be able to work on water heater because the garage was full of mold/mildew. [redacted] went directly to house to meet plumber and took photos of garage and signs that the water had been running for a while without being reported, due to the algae that had already formed in the running water. [redacted] asked the tenant why it was not reported sooner. Tenant stated that they never saw the water before and they do not use the garage. (Water was running down driveway right next to where they parked their car)[redacted] returned to office to 1/20/16 to call owner and inform them of the issue. Owner informed [redacted] they would call insurance.We left garage open dry out and water heater was repaired.On 1/26/16 [redacted] meet with the owners insurance to look at the damage in the garage. More pictures were taken to record the damage. [redacted] also started calling companies to figure out what had to be done. [redacted] and Service Master Restore were both contacted. Both companies had to make appointment to look at the problem to determine the correct procedures. [redacted] was given the final approval to conduct the work.On 2/25/16 [redacted] contracted [redacted] to conduct an indoor air quality test on both the garage and residence. We received a copy of the report around the 7th or 8th of March with a mold remediation protocol for the garage. [redacted] then prepared their Mold Remediation Work Plan from the based off Astex reports.Work started shortly after to start removing the mold in the garage.The tenant was informed of every step from day 1.I believe that this complaint was filed due to the fact that it was determined that the mold remediation was determined to be a tenant charge and they were upset that they were charged. They were also upset when they moved out without notice and forfeited their security deposit due to past due amounts on rent and late fees, the condition the property was left and the tenant responsibility costs for the mold remediation. Tenants did not provide a forwarding address; therefore, their security deposit accounting which was mailed on November 4th was returned to us on November 13th. We have had no further contact from tenants.