Here is my 11/23/response to Ms [redacted] She had first contacted our office the previous week while I was out of town and was told that I would look into it as soon as I returned which was on 11/23.Ms [redacted] , I have examined your photos and met with my staff concerning the sideboard and have not been able to determine how/when the piece of veneer was lostIt obviously was not missing when it was catalogued and when the catalogue photo was takenIn addition, I personally checked to make sure the key and Stockwell catalogue was in the top drawer the day before your movers arrived and I did not notice the piece missing at that timeI certainly think I would have noticed it but can't say for sureThe movers had moved the sideboard out from its display spot before showing [redacted] the loss, so they could have caused it, but again I can't say for sureSo I am willing to have a restorer from [redacted] come by and patch the loss and pay for his servicesHe gets to [redacted] every month or so As far as the other small bumps and hairlines that you note they are considered “old restorations to surface” which we note in the condition reportFurthermore, all also fall under the “will exhibit wear, minor losses and breaks, and small repairs consummate with age” as outlined in our Terms of Condition that I have copied below from our webpage All catalogue descriptions are believed to be accurate in the matter of authenticity and condition, but ultimately all lots are sold "as is." Antiques, by their very nature, will exhibit wear, minor losses and breaks, and small repairs commensurate with ageWe only note condition issues that in our opinion significantly affect the integrity of the itemReturns will only be considered for items found to be fake/reproduction and/or have significant damage/restoration not noted in the catalogue description If you are a bidder who demands flawlessness, it is recommended that you examine the item(s) in person, or have a trusted representative inspect the item(s) on your behalf The bottom of the rear leg looks to have a cobweb (not a crack as she claimed) and maybe a small chip; a chip would again would fall under “minor losses”And we did not catalogue the piece with any keysOther than the missing piece of veneer, these are not things that affect the integrity or value of the piece and are common to an item that is over years old Again, I will be happy to coordinate an appointment for the restorer to come by and patch the missing piece of veneer at our expense the next time he is in [redacted] Ms [redacted] responded on 11/that she completely disagreed, made some other accusations, and closed with the following:Rather than contacting you, it appears to be more appropriate to be contacting the attorney general's office in Virginia and the Revdex.com.I took this as her rejecting my offer to have the veneer fixed which is why the offer was never followed up onThe person I had contacted to do the restoration said it would cost around $so I will stand behind my original offer and credit her card in the amount of $to cover her cost for the restorationPlease let me know if I should act on this now or if we need to wait for Ms [redacted] to respondWe will also need her credit card number again in order to proceed as we do not keep these on file Best regards,Jeffrey SEvans
The credit card that Ms [redacted] supplied on 12/30/at 1:pm was credited for $on 1/4/at 11:52:am which was the first day that the accounting department was back in the office after the holidaysMs [redacted] was emailed the "Customer Copy" receipt of this transaction on 1/4/at 12:pm.Please keep in mind that it can take up to days for the credit to show up on the card holder's accountWe cannot control how long it takes for the credit to appear on her account.Best,Jeffrey
In reference to complaint ID [redacted] , I accept the offer to credit my charge card $and have given Jeffrey SEvans my credit card information again, but do not yet see a credit on my statement I am replying to your request to answer you in days; hopefully, I will see the credit to my card soon Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and no credit of $has appeared on my credit card nor does the card show a credit pending I contacted the credit card company and they do not show a credit pending either They said normally a credit should post within hours On December 30, 2015, *** *** from Jeffrey SEvans sent me an email that the credit would be processed on 12/31/15, but it has been days and no credit even shows pending.
Regards,
*** ***
The credit card that Ms. [redacted] supplied on 12/30/15 at 1:36 pm was credited for $275 on 1/4/16 at 11:52:55 am which was the first day that the accounting department was back in the office after the holidays. Ms. [redacted] was emailed the "Customer Copy" receipt of this transaction on 1/4/16 at 12:03 pm.Please keep in mind that it can take up to 10 days for the credit to show up on the card holder's account. We cannot control how long it takes for the credit to appear on her account.Best,Jeffrey
In reference to complaint ID [redacted], I accept the offer to credit my charge card $275 and have given Jeffrey S. Evans my credit card information again, but do not yet see a credit on my statement. I am replying to your request to answer you in 5 days; hopefully, I will see the credit to my card soon.
Regards,
[redacted]
Here is my 11/23/15 response to Ms. [redacted]. She had first contacted our office the previous week while I was out of town and was told that I would look into it as soon as I returned which was on 11/23.Ms. [redacted],
I have examined your photos and met with my staff
concerning the sideboard and...
have not been able to determine how/when the piece
of veneer was lost. It obviously was not missing when it was catalogued and
when the catalogue photo was taken. In addition, I personally checked to make
sure the key and Stockwell catalogue was in the top drawer the day before your
movers arrived and I did not notice the piece missing at that time. I certainly
think I would have noticed it but can't say for sure. The movers had moved the
sideboard out from its display spot before showing [redacted] the loss, so they
could have caused it, but again I can't say for sure. So I am willing to have a
restorer from [redacted] come by and patch the loss and pay for his services. He
gets to [redacted] every month or so.
As far as the other small bumps and hairlines that you
note they are considered “old restorations to surface” which we note in the condition
report. Furthermore, all also fall under the “will exhibit wear, minor losses
and breaks, and small repairs consummate with age” as outlined in our Terms of
Condition that I have copied below from our webpage.
1. All
catalogue descriptions are believed to be accurate in the matter of
authenticity and condition, but ultimately all lots are sold "as is."
Antiques, by their very nature, will exhibit wear, minor losses and breaks, and
small repairs commensurate with age. We only note condition issues that in our
opinion significantly affect the integrity of the item. Returns will only be
considered for items found to be fake/reproduction and/or have significant
damage/restoration not noted in the catalogue description.2. If
you are a bidder who demands flawlessness, it is recommended that you examine
the item(s) in person, or have a trusted representative inspect the item(s) on
your behalf.
The bottom of the rear leg looks to have a cobweb (not a crack as she claimed) and
maybe a small chip; a chip would again would fall under “minor losses”. And we
did not catalogue the piece with any keys. Other than the missing piece of veneer,
these are not things that affect the integrity or value of the piece and are
common to an item that is over 200 years old.
Again, I will be happy to coordinate an appointment for
the restorer to come by and patch the missing piece of veneer at our expense
the next time he is in [redacted]. Ms. [redacted] responded on 11/24 that she completely disagreed, made some other accusations, and closed with the following:Rather than contacting you, it appears to be more
appropriate to be contacting the attorney general's office in Virginia and the
Revdex.com.I took this as her rejecting my offer to have the veneer fixed which is why the offer was never followed up on. The person I had contacted to do the restoration said it would cost around $250 so I will stand behind my original offer and credit her card in the amount of $275 to cover her cost for the restoration. Please let me know if I should act on this now or if we need to wait for Ms. [redacted] to respond. We will also need her credit card number again in order to proceed as we do not keep these on file. Best regards,Jeffrey S. Evans
Here is my 11/23/response to Ms [redacted] She had first contacted our office the previous week while I was out of town and was told that I would look into it as soon as I returned which was on 11/23.Ms [redacted] , I have examined your photos and met with my staff concerning the sideboard and have not been able to determine how/when the piece of veneer was lostIt obviously was not missing when it was catalogued and when the catalogue photo was takenIn addition, I personally checked to make sure the key and Stockwell catalogue was in the top drawer the day before your movers arrived and I did not notice the piece missing at that timeI certainly think I would have noticed it but can't say for sureThe movers had moved the sideboard out from its display spot before showing [redacted] the loss, so they could have caused it, but again I can't say for sureSo I am willing to have a restorer from [redacted] come by and patch the loss and pay for his servicesHe gets to [redacted] every month or so As far as the other small bumps and hairlines that you note they are considered “old restorations to surface” which we note in the condition reportFurthermore, all also fall under the “will exhibit wear, minor losses and breaks, and small repairs consummate with age” as outlined in our Terms of Condition that I have copied below from our webpage All catalogue descriptions are believed to be accurate in the matter of authenticity and condition, but ultimately all lots are sold "as is." Antiques, by their very nature, will exhibit wear, minor losses and breaks, and small repairs commensurate with ageWe only note condition issues that in our opinion significantly affect the integrity of the itemReturns will only be considered for items found to be fake/reproduction and/or have significant damage/restoration not noted in the catalogue description If you are a bidder who demands flawlessness, it is recommended that you examine the item(s) in person, or have a trusted representative inspect the item(s) on your behalf The bottom of the rear leg looks to have a cobweb (not a crack as she claimed) and maybe a small chip; a chip would again would fall under “minor losses”And we did not catalogue the piece with any keysOther than the missing piece of veneer, these are not things that affect the integrity or value of the piece and are common to an item that is over years old Again, I will be happy to coordinate an appointment for the restorer to come by and patch the missing piece of veneer at our expense the next time he is in [redacted] Ms [redacted] responded on 11/that she completely disagreed, made some other accusations, and closed with the following:Rather than contacting you, it appears to be more appropriate to be contacting the attorney general's office in Virginia and the Revdex.com.I took this as her rejecting my offer to have the veneer fixed which is why the offer was never followed up onThe person I had contacted to do the restoration said it would cost around $so I will stand behind my original offer and credit her card in the amount of $to cover her cost for the restorationPlease let me know if I should act on this now or if we need to wait for Ms [redacted] to respondWe will also need her credit card number again in order to proceed as we do not keep these on file Best regards,Jeffrey SEvans
The credit card that Ms [redacted] supplied on 12/30/at 1:pm was credited for $on 1/4/at 11:52:am which was the first day that the accounting department was back in the office after the holidaysMs [redacted] was emailed the "Customer Copy" receipt of this transaction on 1/4/at 12:pm.Please keep in mind that it can take up to days for the credit to show up on the card holder's accountWe cannot control how long it takes for the credit to appear on her account.Best,Jeffrey
In reference to complaint ID [redacted] , I accept the offer to credit my charge card $and have given Jeffrey SEvans my credit card information again, but do not yet see a credit on my statement I am replying to your request to answer you in days; hopefully, I will see the credit to my card soon Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and no credit of $has appeared on my credit card nor does the card show a credit pending I contacted the credit card company and they do not show a credit pending either They said normally a credit should post within hours On December 30, 2015, *** *** from Jeffrey SEvans sent me an email that the credit would be processed on 12/31/15, but it has been days and no credit even shows pending.
Regards,
*** ***
The credit card that Ms. [redacted] supplied on 12/30/15 at 1:36 pm was credited for $275 on 1/4/16 at 11:52:55 am which was the first day that the accounting department was back in the office after the holidays. Ms. [redacted] was emailed the "Customer Copy" receipt of this transaction on 1/4/16 at 12:03 pm.Please keep in mind that it can take up to 10 days for the credit to show up on the card holder's account. We cannot control how long it takes for the credit to appear on her account.Best,Jeffrey
In reference to complaint ID [redacted], I accept the offer to credit my charge card $275 and have given Jeffrey S. Evans my credit card information again, but do not yet see a credit on my statement. I am replying to your request to answer you in 5 days; hopefully, I will see the credit to my card soon.
Regards,
[redacted]
Here is my 11/23/15 response to Ms. [redacted]. She had first contacted our office the previous week while I was out of town and was told that I would look into it as soon as I returned which was on 11/23.Ms. [redacted],
I have examined your photos and met with my staff
concerning the sideboard and...
have not been able to determine how/when the piece
of veneer was lost. It obviously was not missing when it was catalogued and
when the catalogue photo was taken. In addition, I personally checked to make
sure the key and Stockwell catalogue was in the top drawer the day before your
movers arrived and I did not notice the piece missing at that time. I certainly
think I would have noticed it but can't say for sure. The movers had moved the
sideboard out from its display spot before showing [redacted] the loss, so they
could have caused it, but again I can't say for sure. So I am willing to have a
restorer from [redacted] come by and patch the loss and pay for his services. He
gets to [redacted] every month or so.
As far as the other small bumps and hairlines that you
note they are considered “old restorations to surface” which we note in the condition
report. Furthermore, all also fall under the “will exhibit wear, minor losses
and breaks, and small repairs consummate with age” as outlined in our Terms of
Condition that I have copied below from our webpage.
1. All
catalogue descriptions are believed to be accurate in the matter of
authenticity and condition, but ultimately all lots are sold "as is."
Antiques, by their very nature, will exhibit wear, minor losses and breaks, and
small repairs commensurate with age. We only note condition issues that in our
opinion significantly affect the integrity of the item. Returns will only be
considered for items found to be fake/reproduction and/or have significant
damage/restoration not noted in the catalogue description.2. If
you are a bidder who demands flawlessness, it is recommended that you examine
the item(s) in person, or have a trusted representative inspect the item(s) on
your behalf.
The bottom of the rear leg looks to have a cobweb (not a crack as she claimed) and
maybe a small chip; a chip would again would fall under “minor losses”. And we
did not catalogue the piece with any keys. Other than the missing piece of veneer,
these are not things that affect the integrity or value of the piece and are
common to an item that is over 200 years old.
Again, I will be happy to coordinate an appointment for
the restorer to come by and patch the missing piece of veneer at our expense
the next time he is in [redacted]. Ms. [redacted] responded on 11/24 that she completely disagreed, made some other accusations, and closed with the following:Rather than contacting you, it appears to be more
appropriate to be contacting the attorney general's office in Virginia and the
Revdex.com.I took this as her rejecting my offer to have the veneer fixed which is why the offer was never followed up on. The person I had contacted to do the restoration said it would cost around $250 so I will stand behind my original offer and credit her card in the amount of $275 to cover her cost for the restoration. Please let me know if I should act on this now or if we need to wait for Ms. [redacted] to respond. We will also need her credit card number again in order to proceed as we do not keep these on file. Best regards,Jeffrey S. Evans