We assured customer that we will service this fence for himIt is a minor fix that we asked customer to be a bit patient,since it is only a cosmetic channel that came off fenceWe will take care of this at no chargeThank You Anthony
This customer recieved the gate and design he ordered as per his contract.The customer now wants to change the style of the gate we fabricated as per the order signedThis is a CHANGE to the contractWe spoke to customer who acknowledges that this is a change to the original contract and agrees to pay the additional charges of $
We are aware of this service call and have left messages, on seperate occasions to do serviceWe have record of calling ,and on 6/*/Customer has NOT called us back to send service menPlease direct the customer to call us so we can send our servicemanThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] This case is closed as liberty fixed the concern and I am happy with the repair, please note that on any correspondence on the Revdex.com website Thank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Heard from Belinda at liberty fence and explained we haven’t received anything, were very dissatisfiedWas told if we didn't receive the pins in next days to let them know, informed Belinda at liberty fence nothing still has come problems hereIf it was personally mailed out over a week ago (not saying it wasn’t) then why haven't we received it in over a weekIs my mistake never give a company full payment till job is 100% complete, liberty fence demanded final payment before fence door was placed on post that had to dryNow I know why they wanted full payment before job was fully completed My advice to anyone dealing with any company, never pay them fully until last pin is in and job is completes (just too much stress)It used to be the consumers were #priority and a company’s reputationNow I guess it’s just money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We did meet with the representative Tom, regarding the fence, he wants to charge us 350$ to fix the install of the fenceThe complaint is on the install and how the fence is falling down, separating from its posts, warping and posts moving in the groundAt no time were we ever told to stain the fence and is it is not stated to do so in the contractRepresentative stated " [redacted] " He also stated to me after many complaints regarding the fence install that it's " [redacted] **"To me that's a lot of money if you have spent over 7000$ (Fence and install) have it installed correctly the first timeThey have offered to lower their price to come fix it after pictures sent to them, but I would like it fixed correctly without being charged[redacted]
Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received any of the three calls he claims to have made in May & June. I have an answering machine and there were no messages on those dates. I did receive a message today after the BBB contacted them. My husband called them this afternoon and they are supposed to come tomorrow between 10 & 12 noon to make a repair. I will keep you informed. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Tell us why here...We have been back to this customer numerous times trying to satisfy herMy salesperson went back as well as my manager visited site and discussed what we would do to satisfy this customer.We discussed the options with the customerWe left messages at the home to complete and await a phone call back so we can return and install the gate.We will keep trying to contactSincerely Anthony S [redacted] President Liberty Fence and Railing
We assured customer that we will service this fence for himIt is a minor fix that we asked customer to be a bit patient,since it is only a cosmetic channel that came off fenceWe will take care of this at no chargeThank You Anthony
This customer recieved the gate and design he ordered as per his contract.The customer now wants to change the style of the gate we fabricated as per the order signedThis is a CHANGE to the contractWe spoke to customer who acknowledges that this is a change to the original contract and agrees to pay the additional charges of $
We are aware of this service call and have left messages, on seperate occasions to do serviceWe have record of calling ,and on 6/*/Customer has NOT called us back to send service menPlease direct the customer to call us so we can send our servicemanThank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] This case is closed as liberty fixed the concern and I am happy with the repair, please note that on any correspondence on the Revdex.com website Thank you***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Heard from Belinda at liberty fence and explained we haven’t received anything, were very dissatisfiedWas told if we didn't receive the pins in next days to let them know, informed Belinda at liberty fence nothing still has come problems hereIf it was personally mailed out over a week ago (not saying it wasn’t) then why haven't we received it in over a weekIs my mistake never give a company full payment till job is 100% complete, liberty fence demanded final payment before fence door was placed on post that had to dryNow I know why they wanted full payment before job was fully completed My advice to anyone dealing with any company, never pay them fully until last pin is in and job is completes (just too much stress)It used to be the consumers were #priority and a company’s reputationNow I guess it’s just money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We did meet with the representative Tom, regarding the fence, he wants to charge us 350$ to fix the install of the fenceThe complaint is on the install and how the fence is falling down, separating from its posts, warping and posts moving in the groundAt no time were we ever told to stain the fence and is it is not stated to do so in the contractRepresentative stated " [redacted] " He also stated to me after many complaints regarding the fence install that it's " [redacted] **"To me that's a lot of money if you have spent over 7000$ (Fence and install) have it installed correctly the first timeThey have offered to lower their price to come fix it after pictures sent to them, but I would like it fixed correctly without being charged[redacted]
Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received any of the three calls he claims to have made in May & June. I have an answering machine and there were no messages on those dates. I did receive a message today after the BBB contacted them. My husband called them this afternoon and they are supposed to come tomorrow between 10 & 12 noon to make a repair. I will keep you informed. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
We are taking care of thisI personally emailed this customer to re-assure himMy office did reach out and did leave a message also
Tell us why here...We have been back to this customer numerous times trying to satisfy herMy salesperson went back as well as my manager visited site and discussed what we would do to satisfy this customer.We discussed the options with the customerWe left messages at the home to complete and await a phone call back so we can return and install the gate.We will keep trying to contactSincerely Anthony S [redacted] President Liberty Fence and Railing