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Randy Hiley Mazda/Volkswagen of Arlington

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Reviews Randy Hiley Mazda/Volkswagen of Arlington

Randy Hiley Mazda/Volkswagen of Arlington Reviews (8)

The customer purchased a used car with high miles for a very reasonable price. I have attached all the documents that clearly declared the vehicle “As-Is” at the time of sale. She signed 3 documents in total explaining that the vehicle was being sold “As-Is”, and any mechanical issues would be the...

sole responsibility of the purchaser.  Additionally, we are including a “Passed” state safety inspection report, and the Repair Order that itemizes the services that were performed on the vehicle before it was sold. The services performed include:   Check out and inspection of the vehicle for road worthiness Oil and Filter Change Engine Air Filter Replacement Cabin Air Filter Replacement Battery Replacement State Safety Inspection Vehicle Cleaning and Detail   Having said all that, we will agree to have one of our technicians look at the vehicle to see if we can decide where the oil is going. The inspection will be free of charge if she brings it to us. Mechanical repairs will still be the liability of the purchaser. If she would like to call me she can call reach me at the store (###-###-####) or my direct line (###-###-####) and I can set up an appointment for the inspection. I can also be reached by email at [redacted]
Sincerely,   [redacted]

Ms. [redacted] purchased her 2008 Lexus IS250 on May 12,2015. At the time of purchase we agreed to replace the passenger side fog lamp at no charge to Ms. [redacted]. The fog light was ordered and installed on June 22, 2015.  There was no discussion concerning a problem with the spoiler, nor was there a...

promise to repair it.

They have offered to remediate the problem.

Customer originally came in on July 18, 2016 for a window regulator concern that we were able to duplicate with the assistance of Volkswagen’s Quality Technical Manager (QTM). Her extended warranty did cover the cost of replacement for the window regulator. The customer states the door panel was...

peeling due to the sun roof drains on the vehicle, which we diagnosed was not the cause of the problem. The customer then reached out to Volkswagen Customer Care and filed a complaint on the dealer and the QTM, and then we offered to replace the door panel at a rate of $359, normally priced at $544. The customer questioned our diagnosis, which the QTM confirmed our diagnoses with customer present. Customer insisted on further assistance towards repairs, at that point we pulled back the discounted offer and suggested the customer takes the vehicle elsewhere for second diagnosis since the customer did not feel comfortable with our diagnosis and personnel.

1-28-16 I spoke to Ms. [redacted]  yesterday and advised her that we would be sending her a check for $15.00. The check  was cut and mailed today. Ms. [redacted] stated she was  satisfied with the resolution.

As far as I know the complaint was handled. They bought a used car and had an issue which was not related to an accident they had. They are working with their insurance company and I believe the vehicle is going to a total loss.   Thank you,   [redacted] General Manager Hiley...

Mazda/Volkswagen

A full refund for the extended warranty that was purchased will be given and applied to the vehicle loan. I called Mr. [redacted] today and left him a voice mail regarding the refund.

I did sign paperwork with the full understanding the mechanical problems, that failed in less than 24 hours, that would not have passed state inspection otherwise, would not be an issue. The throttle body system is an unsafe and un-repairable issue. Hiley was aware of this, before they sold this car to me. My biggest issue is that even after I  returned the car for "HELP" they did not disclose the problem. My daughter, as well as myself, could have been seriously injured from the failing of the throttle body system that Hiley REFUSED TO DISCLOSED after a number of attempts to find out the problems with the car within the first day.

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