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Randy Miller Insurance Agency, Ltd.

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Reviews Randy Miller Insurance Agency, Ltd.

Randy Miller Insurance Agency, Ltd. Reviews (4)

I'm confused how you can reject my responseI clearly showed you that you were indeed told of the amount you owed through text messages because you would not answer callsWhen you came in to pick up your car you asked to go on a test drive before you would settle the billIn good faith we allowed you to take the car and you never returnedWe then tried to contact you and the only way you would respond was through text messagesIn regards to the damage we may have caused to the rear main seal the invoice clearly says that we are willing to fix the mistake if it is neededYou never gave us the opportunity to check on that problem or the outcome of getting another inspection from another shopWe have tried to do all we can to remedy this problem but to date you have not let us know what is going on with your vehicle. We stand behind all of our work and pride ourselves in making sure that our customers are always aware of every step that we do with their vehicles. Due to this we feel the best course of action is to write off the amount that is due to us with the understanding that we will no longer be liable for any issues you are having with your vehicle. We have done our best to follow up with you and make sure that your vehicle is in good running condition but you have not allowed us to do this. We will be sending you a final statement that shows that your balance due to us has been cancelled Julie B***Owner

The attachment is the Text conversation between customer [redacted] and  American Car and Truck Care Owner Wes B[redacted].  As you can see March 24th Ms. [redacted] was told "You still have a balance due for the price of the Dealer part."  I do understand the frustration of car...

issues. We stand behind our work and are willing to make right any and everything we do. We welcomed Ms. [redacted]'s idea of getting a second opinion from a qualified auto shop but according to conversations we had the car was never taken to get that opinion.Nor was it ever brought back for us to correct the feel of the brakes.  Thank you,Julie B[redacted]Owner

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
I am responding again as I wanted to clarify that on 3/12/15 I picked up my car from AC&T for the third time and my invoices at that time were paid in full. I was never shown another invoice or told of any additional charges until later after I complained back to them that my brakes were still not working properly and I would be getting a second opinion on the shotty brake repair they tried to do to my car 3 times and the additional damage they caused to my rear main seal which they admitted to (I have recording) before I returned it back to their shop. I am disputing this new invoice they say I owe as I just received a statement from them 6 months later and have never received an actual invoice stating I owe them additional money for a part price difference which was never discussed. I attached a letter I first sent them along with the invoices I paid in full. I also would like to explain that I could not get a second opinion immediately because they had added and additive to my oil to seal the leak they caused and I have to wait for that additive to get out before the leak will appear again for another mechanic to diagnose that and I do have that statement from AC&T on audio recording as well.

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Address: PO Box 19276, Amarillo, Texas, United States, 79114-1276

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randymillerinsuranceagencyltd.yolasite.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Randy Miller Insurance Agency, Ltd., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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