Randy Rich Equipment

Re: Complaint # [redacted] , [redacted] *** Dear Sir/ Madam: Thank you for taking the time to forward Mr [redacted] information regarding his subscription service with Southwest Periodical ServiceI have reviewed our files, which indicate that Mr [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription service on February 21, The details of the subscription agreement were presented at length both verbally and in writingWith Mr [redacted] continued acceptance, his final service agreement confirmation letter was sent the following dayThe letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales priceOur customer service records do not show any evidence of Mr [redacted] contacting our office with his concerns until nowWe certainly can appreciate Mr [redacted] reasoning for not continuingpaying on his account; however, we wish we were aware of this matter as soon as it became an item of concernNevertheless, now that we are aware of this issue, going forward we can resolve it and hope it meets with MrSmith’s approvalPlease be advised that upon review of Mr [redacted] concerns his Southwest Periodical Service account reference number [redacted] was removed from the agency and is now canceledThe remaining balance has been relinquished; therefore, Mr [redacted] has no further financial obligationIn addition, we have added Mr [redacted] to our “Do Not Call” list for future promotions to ensure that we do not contact him again Please convey our apologies to Mr [redacted] for any inconvenience this may have caused.Sincerely, [redacted] Client Service Supervisor

Re: Complaint # [redacted] Dear Sir/Madam: Thank you for forwarding [redacted] concerns regarding his magazine service. I have reviewed our files, which indicate that [redacted] was contacted by a representative from our sales division and agreed to purchase this subscription...

service on June 13, 2016. Our records further indicate that [redacted] contacted our customer service department and canceled his account on the 28th of July. Upon cancellation and as a gesture of goodwill, a refund for the monies [redacted] paid have been credited back to his credit card which he provided at the time of sale. We ask that [redacted] allow up to seven business days for the monies to post back to his account. [redacted] has no financial obligation to our company and we will not contact him again. I feel it necessary to mention that although the cancellation is effective immediately, [redacted] may receive a few more issues of some of his magazine titles. Again, [redacted] has no obligation to pay for any of the issues may he receive. Sincerely, Sandra W[redacted]

Dear Sir/ Madam:Thank you for taking the time to forward [redacted] information regarding her subscription service with Southwest Periodical Service.I have reviewed our files, which indicate that [redacted] was contacted by our sales division and agreed to purchase this magazine...

service on July 25, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With [redacted] continued acceptance, her final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, her monthly payment plan, and the total sales price.Our records further indicate that we have had active and constructive dialogue with [redacted] up until October of 2014 when her account fell behind in payment. The last payment we received was on September 16,2014. We attempted to reach Ms. Robertson via telephone and USPS until February 2015; however, we were unsuccessful in doing so. Subsequently, her account was forwarded to another office for handling.Please be advised that upon receipt of this complaint, [redacted] account reference number [redacted] was returned back to our office and is canceled. Be assured that [redacted] has no further financial obligation and we will not contact her again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted]Thank you for calling me back and helping me to get this consumer rebuttal started.As we spoke the company I put the complaint about said they will reimburse me for the 2 months but I still have not seen a payment in either by mail or back in my account.Thank you for your help and time.[redacted]

Re: Complaint # [redacted], [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Mr. [redacted] information regarding his subscription service with Southwest Periodical Service. I have reviewed our files, which indicate that Mr. [redacted] was contacted by...

a representative from our sales division and agreed to purchase this subscription service on February 21, 2012. The details of the subscription agreement were presented at length both verbally and in writing. With Mr. [redacted] continued acceptance, his final service agreement confirmation letter was sent the following day. The letter restated the magazine titles, the number of issues for each magazine, his monthly payment plan, and the total sales price. Our customer service records do not show any evidence of Mr. [redacted] contacting our office with his concerns until now. We certainly can appreciate Mr. [redacted] reasoning for not continuingpaying on his account; however, we wish we were aware of this matter as soon as it became an item of concern. Nevertheless, now that we are aware of this issue, going forward we can resolve it and hope it meets with Mr. Smith’s approval. Please be advised that upon review of Mr. [redacted] concerns his Southwest Periodical Service account reference number [redacted] was removed from the agency and is now canceled. The remaining balance has been relinquished; therefore, Mr. [redacted] has no further financial obligation. In addition, we have added Mr. [redacted] to our “Do Not Call” list for future promotions to ensure that we do not contact him again.   Please convey our apologies to Mr. [redacted] for any inconvenience this may have caused.Sincerely,[redacted]Client Service Supervisor

This has been Resolved

Re: Complaint # [redacted]Dear [redacted]Thank you again for forwarding [redacted] information regarding his refund which he states has not posted back to his credit card as promised in our last response.We sent a query to our merchant processor service center requesting documentation supporting these transactions. What they found was that there was a batch settlement error that resulted in the file being terminated therefore the credit not issued as expected.Please convey our sincere apologies to [redacted] for our error and the inconvenience this may have caused. We requested a refund check for $99.80 to be sent to [redacted] from our accounting department. [redacted] should receive it within the next 14 days to his New York address on file.    We appreciate [redacted] and your office for notifying us of this matter. Please let us know if there is any further action needed on our part.Best Regards,Sandra W[redacted]
[redacted]rvisor l us why here...