Randy Shoemaker Plumbing

Initial Business Response / [redacted] (1000, 7, 2015/07/29) */ Contact Name and Title: [redacted] , Owner Contact Phone: (XXX)XXX-XXXX This statement is in response to Case # XXXXXXX: [redacted] Thank you for sending me your "Second Notice"I wanted to point out that, for whatever reason, I did not receive a first notice, even though I am assuming it was sent to the same address In regards to Ms [redacted] 's complaint: I installed a hot water heater she purchased in There was no issues in the installation and I did not hear back from her until about a month ago when I received a voice mail from herEven though she was combative and rude on her voicemail which included statements that I knew years ago that the hot water heater was defective, I promptly called her backWhen I told her that I would come out to see what the issue was, she aggressively attached my professionalism and demanded that I buy her a new hot water heater among other monetary concessions since the hot water heater rusted throughI reminded her that I was not the manufacture of the hot water heater and that the warranty was through the manufacture, but would assist her in pursuing any manufacture warrantyShe continued to be belligerent and indicated that she didn't want to pursue the manufacture warranty, but wanted me to buy her a new one, replace her floor etcI was clear that I never gave her a warranty on her productI had nothing to do with the manufacture of the hot water heater, I was simply the installerMs [redacted] made it clear in her complaint to you and her statements to me that the issue was that the hot water heater rusted out, not any installation issueIf there was an installation issue to would have been evident immediately after the installationUntimely I offered to assist her, but she refused and only wants me to replace a hot water heater I did not warranty nor am responsible for its rusting outI have been in business for over years and have never had a customer issue that I have not been able to resolveIf you need anything further please feel free to contact me Initial Consumer Rebuttal / [redacted] (1500, 9, 2015/07/29) */

Initial Business Response /* (1000, 7, 2015/07/29) */
Contact Name and Title: [redacted], Owner
Contact Phone: (XXX)XXX-XXXX
This statement is in response to Case # XXXXXXX: [redacted]. Thank you for sending me your "Second Notice". I wanted to point out that, for whatever reason,...

I did not receive a first notice, even though I am assuming it was sent to the same address.
In regards to Ms. [redacted]'s complaint: I installed a hot water heater she purchased in 2010. There was no issues in the installation and I did not hear back from her until about a month ago when I received a voice mail from her. Even though she was combative and rude on her voicemail which included statements that I knew 5 years ago that the hot water heater was defective, I promptly called her back. When I told her that I would come out to see what the issue was, she aggressively attached my professionalism and demanded that I buy her a new hot water heater among other monetary concessions since the hot water heater rusted through. I reminded her that I was not the manufacture of the hot water heater and that the warranty was through the manufacture, but would assist her in pursuing any manufacture warranty. She continued to be belligerent and indicated that she didn't want to pursue the manufacture warranty, but wanted me to buy her a new one, replace her floor etc. I was clear that I never gave her a warranty on her product. I had nothing to do with the manufacture of the hot water heater, I was simply the installer. Ms. [redacted] made it clear in her complaint to you and her statements to me that the issue was that the hot water heater rusted out, not any installation issue. If there was an installation issue to would have been evident immediately after the installation. Untimely I offered to assist her, but she refused and only wants me to replace a hot water heater I did not warranty nor am responsible for its rusting out. I have been in business for over 30 years and have never had a customer issue that I have not been able to resolve. If you need anything further please feel free to contact me.
Initial Consumer Rebuttal /* (1500, 9, 2015/07/29) */