Randy Smith's Electric

I am rejecting this response because:The service provided by your workers was not worth $322 and you know it.  By industry standards, your pricing is outrageous.  If we had used a reputable local electrician who tells customers outright what their fees are, it would have cost $150 for the first hour of work.  $200 was more than the industry standard for the time and effort provided.  When I shared your invoice indicating a $322 charge for a "single circuit analysis", the other company laughed at "single circuit analysis" (what is that???)  and pointed out that there were no details of the work or the additional charges.  Then they stated, that explains why Randy's is on Angie's list gouging customers with a bogus coupon to bring in business, where the coupon amounts to nothing more than a $200 trip charge, because your actual service charges start over and above the coupon value.  $122 was more in line with the service provided.  A $200 trip charge is outrageous, especially since "you don't stock equipment on your trucks".  Your lack of disclosure shows no integrity.  I reread other people's comments and reviews, as well as Revdex.com complaints.  Apparently, we are not the only schmucks that fell for your ruse.  We will never use you again.  Social media is a strong defense against contractors and companies that gouge customers. I will provide copies of your invoice to other electrical companies for their use as enticement for customers to choose them vs Randy's.  I've already filed a complaint with Angie's List to alert them to your coupon scam, that operates so slightly above the law, as not to get busted.  Your low level of integrity and customer service will catch up with you, and rightly so.

Initial Business Response /* (1000, 8, 2015/10/29) */
Thank you for the inquiry.
It is true we charged this customer an emergency trip charge of $199. This customer called in and requested same day service. Our schedule was full, and so for situations such as this - we will take emergency...

appointments and typically they are taken care of at the end of the scheduled appointments. The customer always has the option of agreeing or not, to the emergency trip charge. He agreed to the $199 charge. There is occasions in which we are able to unexpectedly maneuver through the schedule and take care of emergencies sooner rather than later. When this happens, we are happy to delight the customer by taking care of their problem sooner rather than later. We were in a position to delight this customer and get to them sooner than we expected.
In this case, the customer has a circuit panel that had a problem with a breaker. To make matters worse, it is a circuit panel that most often are replaced rather than repaired because of the known fire hazards about this make and model. Our electrician charged 1/2 price of a single circuit diagnosis for resetting a breaker, offered an estimate on replacing the service panel and of course the emergency trip charge. Shortly after the fact, the customer called in to complain about the 1/2 price of the single circuit diagnosis. At that time, I agreed to reduce the price by another half.
I am sorry the customer feels as if he was taken advantage of - that was certainly not the case. In fact, we did more than go above and beyond for this customer.