Randy's Diesel Services - believe to be oob

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , on October 13, and find that this resolution would be satisfactory to meAs per the resolution, Shepards painting will contact me by the first of next week (Oct21, 2014) to schedule the repairs I will wait until the business to perform this action to be completed and, if it does, will consider this complaint resolved I will personally provide Revdex.com pictures of the resolved issues of the deck job to compare with the pictures previously submitted showing the unsatisfactory paint jobI will also inform Revdex.com when I receive the phone call from Shepherd's Painting and the date to fix the paint project is set and then completed Regards, [redacted]

We painted their home last year and they don't like the color they chose and we have no part in color selections because of this reasonSince they're unhappy with the color they've chosen, they expect us to completely repaint their houseWe sent our warranty repairman to their home earlier this season and they turned him away since he was only repairing the areas that need repair instead of repainting the entire scope of work on the house The Shephard's Painting Team317-989-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] We are not satisfied with the response because the problem of the peeling paint has not been addressedThe warranty person who was here on July 8th was not turned awayHe arrived late and told us he wouldn't be doing any work due to the rain We made two calls to the office that day but did not receive a call backWe just want the peeling paint taken care ofCasey said she would check the schedule and get back to us with a dateOur fear is that painting season will be over and the problem will still be unresolvedShe said their calendar is full but we are still hopeful that our warranty will allow us to be a priority

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, on October 13, 2014 and find that this resolution would be satisfactory to meAs per the resolution, Shepards painting will contact me by the first of next week (Oct21, 2014) to schedule the repairs I will wait until the business to perform this action to be completed and, if it does, will consider this complaint resolved. I will personally provide Revdex.com pictures of the resolved issues of the deck job to compare with the pictures previously submitted showing the unsatisfactory paint jobI will also inform Revdex.com when I receive the phone call from Shepherd's Painting and the date to fix the paint project is set and then completed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** *** ***
***The company picked up the paint to match it for repairs over weeks ago so we look forward to hearing from them this week according to their response to you.***

I wanted to reach out to you in regards to complaint #*** - *** ***We have resolved this issue by sending a check in the amount requestedI have since spoken with the customer whom is very happy her problem was resolved and let me know she would be in touch with someone in order to
let you know this issue has been taken care ofPlease let me know if there are any other steps I need to make in order to get this issue marked as resolvedThank you again, McKayla The Shephard's Painting Team
317-989-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We painted her deck last yearThis year, after the hard winter, she has some areas that need touched up
and it is clearly noted in our quotes and contracts(attached is her contract)
The Shephard's Painting Team317-989-

We will contact him by the first of this coming week to get his deck repair scheduled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue with the deck was not a warranty issueBy the compamy owners own admission it was caused by a combination of a defective product and poor workmanship by the installerI was told by the owner that the installer who was a relative of the owner was fired and that they "Had somebody they hired to fix his botched jobs"I have been in contact multiple times with the company and was promised that they would redo the jobAfter several no shows to redo the deck on scheduled dates, I was told the "warrenty" guy had emotional problems in his personal life and quit stealing there equipmentAt that time I was promised that they would pull crews from other jobs to redo the deck however that never happened I contacted the Revdex.com after the company stopped returning my calls
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** *** ***
We are not satisfied with the response because the problem of the peeling paint has not been addressedThe warranty person who was here on July 8th was not turned awayHe arrived late and told us he wouldn't be doing any work due to the rain We made two calls to the office that day but did not receive a call backWe just want the peeling paint taken care ofCasey said she would check the schedule and get back to us with a dateOur fear is that painting season will be over and the problem will still be unresolvedShe said their calendar is full but we are still hopeful that our warranty will allow us to be a priority

We painted his deck last yearThis year, after the hard winter, he has some areas that need touch
up but we do not warranty decks and it is clearly noted in our quotes and contracts(attached is his contract)
The Shephard's Painting Team317-989-

We painted their home last year and they don't like the color they chose and we have no part in color
selections because of this reasonSince they're unhappy with the color they've chosen, they expect us to completely repaint their houseWe sent our warranty repairman to their home earlier this season and they turned him away since he was only repairing the areas that need repair instead of repainting the entire scope of work on the house
The Shephard's Painting Team317-989-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Interesting because as one can easily see, this contract is unsigned with no written date. I never got this so called contractI have email documentation from me to *** asking for things to be put in writing and one of those was to have the warranty of bubbling and peeling added when I did get one to sign. ***'s father *** guaranteed that Shepard's painting is truthful and stands behind their workI have that in writing and in my documents. I did receive something similar but it was a quote and with wrong information for someone else's house/deck. Also, I had several days I spoke to *** via phone and one in personI have emails from him and *** stating that they have 100% guarantee of satisfaction. When *** came out he stated 100% satisfaction if indeed it bubbles or peelsAdditionally, I cornered *** prior to painting the deck about issues of bubbling and peeling off prior to him painting. *** just began working without the agreementI also questioned this practice and *** stated his dad/sales manager will send it over via email that dayI again questioned this practice so I sent a request for it in writing for a contract and with the guarantee of no bubbles and peeling, however, it didn't come He, ***, assured me that no matter what, he stands behind his work and if bubbling or peeling happens which he assured it would not, Shepard's Painting would fix whatever peels and bubbles
There were several areas that Shepard's painting did not paint, or cover in spraying the deckI used sticky notes to mark the areas, but several were still left undone. It was obvious *** was in a great hurry to collect money and move onI felt that they needed payment to pay his employees and for the product so I gave him a check prior to a last look over. All that needs to be fixed is where the paint peeled off and was left unpainted to begin with. *** and *** both had a verbal agreement which should be honored since I never received an agreement for the deck other than their wordIt is interesting that a year almost after the date, an agreement, unsigned mind you, shows upInteresting
Additionally it was brought to my attention by ***s warranty manager that *** said that he doesn't care about any of his past customers and what problems they are havingHe is only going to do things that make him moneyThat is the worst customer service I have ever encountered.
I have retained all conversations and email contacts/communications if the need arises
Regards,
*** ***

We will contact her by the first of this coming week to get her siding paint repairs scheduled

We will contact her by the first of this coming week to get her deck repair scheduled