Randy's F & W Repair, Inc.

Complaint: ***
I am rejecting this response because it does not address my concernsThe business is unwilling to compromise even though they charged me for a service that was unnecessary. It's also a shame that they would not respond to my letters and phone calls - only after I opened up a Revdex.com complaint did they respond
Sincerely,
*** ***

When a client determines to obtain a second opinion, we completely understand that is their prerogativeHowever, whether it be animal or human medicine, when a person decides to visit a second physician, it does not eliminate the need to cover the costs for visiting the first physicianCats that aren't eating will do so for a variety of reasons, including reasons that can be ruled out by abdominal radiographsIn this case, *** was also urinating outside of the litter box, which can be caused by bladder stones, which could have been contributing to his off behaviorIt is our responsibility to take every precaution and ensure that we can rule out or take into account and address any and all medical issues that may be presentTherefore, we stand by our need to take x-rays and the cost for that test must be covered and will not be refunded.It is our sincere hope that *** has now fully recovered and you have found a veterinarian with whom you are comfortable communicating.Tell us why here

When Dr*** saw *** her diagnosis and recommendations also included a dental cleaning with likely extractions to resolve Milton’s oral diseaseThe estimate she provided also outlined those costsAt the conclusion of the exam and diagnosis discussion, the agreement was that you would
administer the new food along with the prescribed antibiotics, monitor the situation, consider the dental work, and update Dr*** after one week if *** was not improvingDr*** never heard from youWe have received and reviewed the notes from the second vet and understand that *** developed fatty liver disease due to lack of eatingThis condition was not present at the time Dr*** saw MiltonThe second vet also performed the recommended dental work which seemed to provide some improvement initiallyPrior to anesthesia and surgery, we always strongly recommend bloodwork to determine whether any conditions exist or issues are presentWe do this in order to ensure that surgery is the best course of actionWe believe we provided the correct advice based on the symptoms *** presented at the time we saw him and we were not given the opportunity to provide any additional course of action