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Randy's Cars LLC

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Reviews Randy's Cars LLC

Randy's Cars LLC Reviews (2)

The disclaimer on my invoices in part reads as follows:
I hereby authorize the above repair work to be done along with the necessary material, and hereby grant you and/or your employees permission to operate the vehicle herein described for the purpose of testing and/or...

inspection.  You will not be held responsible for loss or damage to the vehicle or articles left in vehicle in case of fire, theft, or any other cause beyond your control.
That being said in addressing the complaint issued by the customer, it should be noted that the vehicle is 12 1/2 years old and there is a fair amount of difficulty in removing bolts that are rusted and have age to them.  In the process of removing the bolts to loosen the transmission, there was indeed an issue with some of the bolts being stripped and broken.
In addressing the issue with the customer, it was explained that in order to proceed with the repair job of replacing the transmission there would be only one other way of removing the transmission at this point.  It would involve removing the engine and transmission together and this would be a considerable amount of labor.  If I thought that there was another way to do this repair job with less labor involved, I would do so at no additional charge.
While I can understand the customer's concern with the cost of the repair, it should also be noted that I have purchased the transmission for this job and the customer has not paid anything towards the completion of the job as of this date.  The customer has been, at times, difficult when explaining repair issues with his vehicle.  I certainly feel at this time that I have done everything in my power to be hones and forthcoming with the customer on all aspects of this repair.

The disclaimer on my invoices in part reads as follows:I hereby authorize the above repair work to be done along with the necessary material, and hereby grant you and/or your employees permission to operate the vehicle herein described for the purpose of testing and/or inspection.  You will not...

be held responsible for loss or damage to the vehicle or articles left in vehicle in case of fire, theft, or any other cause beyond your control.That being said in addressing the complaint issued by the customer, it should be noted that the vehicle is 12 1/2 years old and there is a fair amount of difficulty in removing bolts that are rusted and have age to them.  In the process of removing the bolts to loosen the transmission, there was indeed an issue with some of the bolts being stripped and broken.In addressing the issue with the customer, it was explained that in order to proceed with the repair job of replacing the transmission there would be only one other way of removing the transmission at this point.  It would involve removing the engine and transmission together and this would be a considerable amount of labor.  If I thought that there was another way to do this repair job with less labor involved, I would do so at no additional charge.While I can understand the customer's concern with the cost of the repair, it should also be noted that I have purchased the transmission for this job and the customer has not paid anything towards the completion of the job as of this date.  The customer has been, at times, difficult when explaining repair issues with his vehicle.  I certainly feel at this time that I have done everything in my power to be hones and forthcoming with the customer on all aspects of this repair.

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Address: 7523 Old Alexandria Ferry Rd, Clinton, Maryland, United States, 20735-1835

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