Randy's Performance Motors

This is in response to a complaint from [redacted] about a repair we did to his KAWASAKI 1997 Valcan 800 cc motorcycle. When MR. [redacted] came to our shop he had already diagnosed his motorcycle and told us all it needs is a carburetor intake boot and it has a intake leek. We then asked him are you...

sure, do you think there is any gas in the oil he told us no do you think there is a spark issue oh no he told us I checked that also we then asked him do you think we should do a compression check or a leek down test no again so we then asked him what is it we can do for you. He told us all he wanted us to do is put a new intake rubber on and clean the pilot jet in the carburetor only . Then Mr, [redacted] starts to tell us he dose not have very much money and how much are you guys going to charge me for this. We then told him that it was a flat fee of $150.00 to R&R the intake boot and we will clean your float bowl and slow speed jet (pilot jet). We also had to clean this jet two times we think that something in his gas tank is getting in to his carburetor and plugging up jets. Now the parts came to $56.10 sales tax was $3.37 total bill was $209.47 he was ok with this. The work order states that we cleaned the carburetor two times installed a manifold or carb, (boot) and we aired up his tires so we could road test the bike . Now the bike still had a flutter when ridding it we told him when he picked the bike up . When you do a Internet diagnosis and you tell us how to fix your bike and you dictate how much your going to spend on a repair and you refuse to let us do the diagnostic work this is what will happen every time. This shop runs 3 to 4 weeks behind year round we told him that when he left the bike. We do not answer e mails about repair work at all we demand the customer brings the bike directly back to our shop in person in a timely fashion not two months later after a repair has been done to discuss the matter with us so that we are all on the same page.As far as the intake clamp if what he told you was true he would have been back to our shop the next day complaining that is the nature of a customer. Iam glad that his bike is running good now we could have made it run good also but he would not let us diagnose the problem. He also claims that he wanted the carburetor set up I think what means is he wanted the carburetor re jetted ? if that is a fact you have to tell us to do that and we have all the air fuel ratio tools to do this with but that cost a lot more money thank you have a nice day [redacted] Racing .

we were contacted by [redacted]'s brother the previous week about the job. We went the first day over to his house to inspect the work.[redacted] and I agreed on a time and a price for the work. We returned the next afternoon after we freed our schedule up and proceeded to wrap the window. We install the metal...

capping best for the way the window was installed. [redacted] did not like one piece so we tore it off and replaced the piece at which time he said it was fine. We then finished the metal work ,and caulking with the recommended caulk. We cleaned up at which point in time I showed him the final product to which he said was fine. We did however use his saw (which we have are own)  but he had no issue with letting us borrow his at the time. We do capping on most of our projects,which we never have issues with in the past or currently.  Had there been a different way to cap the window we would of had to problem accommodating that request. As for the price at 225.00 it was a number that was given to him and accepted. Should the window need to be recapped we would like to know what detail needs to be added or addressed for repair ..