Randy's Shoe & Saddle Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint has been resolved but not because the property manager was following the laws of Fair Housing.  I received a check for the full amount of the deposit to be returned.  The laws the property manager was trying t hide behind did not apply to our situation.  My complaint was resolved because I was the squeaky wheel that only continued to get louder. 
Regards,
[redacted]

Hello Residents,   Pest Control will be treating your uniit this Thursday, 1/5/17.Please have your unit properly prepped for treatment. If your unit is not prepped for service including housekeeping...

the service company may not be issued and/or will be issued at the discretion of the professional tech and will result in a lease violation and possible charges to your account for pest control services that were rendered.It is your responsibility to take all of the necessary steps to prepare your unit or allow us access after a 24 hr notice is served.   Bed Bug Treatment Cost: $75 each treatment Roaches Cost: $10 each treatment   Thanks, Management

Dear Ms. [redacted],We are in receipt of your recent complaint regarding a lease signed by your alleged intellectually disabled son at [redacted] at [redacted] Apartments. In an effort to always comply with privacy laws and respect our customers sensitive information, we are not able to openly discuss...

rental accounts for any of our residents -- or applicants for that matter. Overall, we cannot even confirm if someone is in fact a current or former resident at our managed communities. However, after reading your complaint details, we do suggest that you contact The Department of Health and Human Services, whom you claim assisted your son with securing his housing, and provided payment for his security deposit and rental obligations. They might be able to further assist you with your concerns about your son entering a contractual obligation. We wish you well.  Sincerely,

Please see the attached documents for our response.

I will respond after I have a response from the Property Manager and also the Regional Manager.

I want to thank you for finally sending me my deposit after 5 months but again your information does not match up to what I was giving to in the office of the property in Omaha. This is a prime example of how renters try and get over on giving deposits back to people. A mistake would not take 5 months to fix I’m sorry. If it was a mistake while I was standing in the office it should have been corrected on the spot especially when my letter of termination was copied and allegedly send to your offices. Again I find it hard to believe that the communication between the main office and cooperate office was done in trying to resolve this issue. I truly believe that this was a case of Trying to skip out on a return of deposit. Again Thank you for sending me something that was mine 5 months after the fact and I thank you locally and in cooperate office for returning phone calls that I still have not gotten back. This is another example of bad business practices and I will let it be known locally how as a 15 year renter who never had any issues and paid on time that was taking thru hell to get something that was mine. Good day....Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am in receipt of the above referenced case regarding Eagle Chase Apartments and would like to take this opportunity to respond.  I am the Vice President of Asset Management for Denizen Management and am responsible for the oversite of Eagle Chase and the staff.  I will address each claim...

specifically:   1.       Regarding the number of drug dealers in the community- The current owner and management of this community took over on August 1st, 2015.  While we had no control over the clientele serviced before the ownership change, we have a stringent qualification process and policy that each prospective resident is subject to.  This includes the policy that we will not rent to anyone ever convicted of a felony or who has had any drug trafficking convictions on their background.  We are also committed to ridding the property of any illegal activity, including drug trafficking, and have completed over 25 evictions just since taking over in August.  We work closely with the local police and sheriff departments and access our crime statistics regularly.  The [redacted]s have never filed a complaint with this office or with the local police department regarding drug use of any neighbor.  Further, I can assure you that our employees are held to even higher level than our residents and they too undergo not only a background check, but also drug testing.  There is no drug use by the employee living next to the [redacted]s. 2.       Regarding vandalism of their vehicles- While we have no record of a complaint of this nature from the [redacted]s either, it would be most difficult for us to do anything about it unless there was a witness to the vandalism who could identify the vandal.  At that point, it would definitely be a criminal situation that would need to be handled by the police and we would move forward with an eviction, if the offender were a current resident. 3.       Regarding the refridgerator-  We do have a work order called in the 2nd week of October that their refridgerator had gone out.  The maintenance staff responded the same day and were denied entry by the residents.  The staff attempted several more times over next few days and were denied entry each time.  The maintenance staff reported the denial to the manager, Marcy, who called the [redacted]s and told them that if they wanted their fridge fixed, they would have to let the staff enter the apartment.  Marcy again sent the 2 technicians over to the apartment and they switched out the appliance with one that worked.  I myself have been denied entry to the apartment for regularly scheduled inspections after proper was given.  Once gaining entry, I found the apartment filthy and 4 unauthorized dogs hidden in the bathroom.  The [redacted]s wanted us to fix their refridgerator, but didn’t want to give us entry because we would discover the condition of their apartment.  Please see the photos attached. 4.       Regarding the bathroom leak- Again, we’ve never received a work order regarding any kind of water leak until receiving this complaint.  We pay the water bills and, therefore, are diligent about fixing reported leaks.  Upon receipt of this complaint, the maintenance technicians were dispatched immediately and found 2 missing tiles on the bath tub surround.  Please see attached photos.  The parts for repair were ordered on 11/10/15 and the repair will be made once these arrive. 5.       Regarding the parking lot repairs- All residents were given multiple notices regarding the paving project and the need for residents to park in the designated areas on specific days, including the [redacted]s.  These notices were given out 24- 48 hours prior to the work, each time we would need access to a given area and included verbiage that vehicles that weren’t moved would be towed.  Beyond that, our staff and paving contractors knocked on the resident’s doors to ask them to move any vehicles still parked in the areas.  The [redacted]s refused to answer the door.  After the vehicles were towed, Mrs. [redacted] became very belligerent and verbally  abusive and the police had to be dispatched to the community for assistance.   The staff at Eagle Chase are working diligently to make it a better to place to live, including evicting problem residents and completing much needed capital work to the premises.  However, we can’t do this without some cooperation from everyone, including the [redacted]s.  That means following the rules, letting us in your apartment when you call in a work order, reporting issues in a timely manner directly to the office, and not obstructing our contractors.   We are not willing to refund any towing fees, as the [redacted]s were given ample opportunity and notice to move their vehicles and they chose not to cooperate.  They are currently under lease until 2/25/16 and are financially responsible through that date.  However, if they would be willing to vacate and pay for the extensive damages in the apartment in certified funds on the day of move-out, I would be willing to waive any further rent responsibility from the date of vacation.  However, the release of their lease responsibility is only an option if they pay for all the damages up front.   I may be reached at dina.r[redacted]@denizenmanagement.com should you have any further questions or concerns.  Thank you for your time.   Sincerely:   Dina R[redacted] VP Asset Management Denizen Management

My understanding is the property is following the laws of Fair Housing.  THe complainant may not be satisfied because monies were not refunded as she requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, it is not alleged that my son has an intellectual disability.  This was disclosed to [redacted] upon move in and supporting documentation provided.  Second, I am my son's legal guardian.  Documentation of the same provided to [redacted].  There is no reason Denizen Management should not discuss the matter with me.  Third, HHS has been contacted and provided proof of automatic deposit to [redacted].  It is this proof that my son's HHS worker was able to <finally> get Porsha at [redacted] to remove the unpaid items from my son's account.  They still need to remove the late fees associated with these payments. 
Regards,
[redacted]