First and foremost we did not work for this person and do not know who he is. We are aware of the situation and would like to say that he is incorrect about the draining of a fiberglass pool. Our service crew discussed with the homeowner that the pool would be drained in stages and what could...
happen if the pool was drained. The homeowner asked us to proceed with the draining and cleaning of the pool. The pool had not been open for some time and was very dirty. When the pool cracked the service crew finished cleaning the pool and discussed with the homeowner what her options were for repair. We determined that the skimmer line was leaking and needed to be replaced. We referred the homeowner to a company that does fiberglass repair and they also can pinpoint where the leak is in the skimmer line. We can only determine that it is the skimmer line. The service crew told the homeowner that we were available should she have any questions that she needed answered. We never heard from her and then a person we do not know called and asked for our insurance company and when we questioned him he started to scream at me and yes I hung up after warning him that I do not accept abusive behavior on the phone. He later called back and was polite and I gave him our insurance information.
In response to Teresa at Clear Water Pools answer to my orginal complaint with the Revdex.com. The person she refers to is my grandson, [redacted]. He was there when Chuck came to give me the estimate and again to let the service crew (One of them being Chuck) in my house the day the repairs were taking place. It is Teresa from Clear Water Pools who has never been to my home. Her name is on the estimate so I assume she typed it.She states in the Revdex.com response that her Service Crew notifed me that the pool would be drained in stages and what could happen to the pool. First, let me say that if the pool was to be drained why wouldn’t Chuck tell me at the time he was here to give the estimate.Second, why didn’t Teresa include a noticification, warning, or waiver with the typed estimate. If they knew they were draining the pool and could potentially cause damage why wouldn’t they protect themselves and put it in writing with their estimate that she typed.Lastly, Teresa’s husband told their Insurance Agent ([redacted] from [redacted]) that I was notified before they came to work on the pool that the pool was being drained and what could possibly happen. How would that be possible if in her response to Revdex.com she writes I was notified by her service crew the day of the repairs and I was at work for the first hour and half they were there. I can provide documentation if needed from my employer that I was at work. Please remember that she states that the man who called her (my grandson [redacted]) they do not know. However, he was the only person who could have let the service crew in my home that day. So which is it? Did Chuck notify me at the time of the estimate with [redacted] there? Was I notified somehow in writing? Was it the Revdex.com response from Teresa that states the service crew noticed me the day of repairs? Or was it Teresa’s husband who told their agent I was notified before they came to do any work? Sorry, but since Clear Water pools is lying it seems they are having a hard time keeping their facts straight. When I arrived at 9:30 the pool was already in the process of being drained. When I noticed they were draining the pool, I ran over quickly into the pool area and spoke to the man in charge which I believe is the owner. I let him know that I didn’t know that the pool was being drained and that I had not made any arrangements with a Pool Filling Water Company to be on Site. He asked me who my water company was for my home and told me to call them. I proceeded to call my daughter ([redacted]) so she could call my water company. My daughter called me back and said it was approved and said she would be stopping by, since I was starting to feel a little uneasy. I thought it was odd that Clear Water left out the large detail that my pool was being drained. The service crew continued working, however sometime later the three men who were there starting talking while staring at the pool for about 30 minutes. Finally, one of the service crew tells my daughter, my grandson and I that they are leaving and “It’s not their fault about the pool and repeats it several times and that they cannot fix it” and recommended another company to fix it. From the invoice you can see they quickly wrote up an invoice for 4 Service hours, which my I paid. They were rushing to get out of my house and didn’t give me a complete invoice with what had been done. For example, removing and taking the heater. They very clearly wanted to leave quickly and were very nervous. Teresa states in her response to Revdex.com that I was told about the cracks and then Clear Water continued to work. That is not true!I had my grandson [redacted] call Clear Water Pools two weeks later because he had spoken to other pool companies who advised him to get Clear Water Pools’ insurance information. When he called they definitely knew who he was because he introduced himself as [redacted], who was calling about my pool. Let me restate [redacted] was there for the estimate and the repair day. It was Teresa who had the attitude and hung up on him. She refused to give him the insurance information. However, later that same day she called and provided [redacted] with the insurance information. Why would my grandson have been rude and decide to call her again. The phone call should have just been a simple exchange of information all he wanted was a name and number. It was Teresa who was annoyed he was asking. Later my niece ([redacted]) offered to call the Insurance Agent Shelby for me. However, neither [redacted] nor I could find Shelby’s number. So my niece put me on I conference call to Clear Water Pools where my niece spoke to a women (I believe it was Teresa). My niece introduced herself and stated she was calling for me and that we needed the Insurance number again. Her response was to tell my niece that she could look up [redacted]’s 800 number (very sarcastic). My niece responded that it would be much easier to have a direct contact since we did not have a claim number. The women’s tone changed and then she provided my niece and I with their agent’s name and number. Lastly, she stated that her husband had already spoken to Shelby who is their agent and told her everything he needed to.On another day, my niece also called two pool companies to confirm that in their opinion Clear Water Pools was in the wrong. It was again suggested to go through Clear Water’s insurance or File a claim in court.I attached the estimate and the invoice for the repair day, since I mention both these items in my response.Sincerely,
Revdex.com,We have answered this homeowner several times. The homeowner was aware that we were hired to clean the pool and remove the heater.No we did not put in the contract that we were draining the pool. We were hired on an hourly basis. Homeowner was present when we were draining the pool and said nothing. We gave the homeowner our insurance company agents number.TeresaClear Water Pools
I reject the response from Clearwater Pools. First, Clearwater's only response was to my grandson [redacted], which was when Clearwater returned a call to him after he called them to ask for their Insurance number(more details in first Revdex.com response). Their insurance information was never voluntarily given. That was the only time Clearwater has called. I do not consider that several. Furthermore, I the owner was not there the entire time as Clearwater Pools states. Clearwater called to state they were coming at 8:30am. They actually came at 8:00am and were let in by my grandson. Please see attached employer letter that confirms that I was working. I arrived at my home at 9:30, an hour and half after Clearwater arrived. Please read my previous Revdex.com response which addresses when and how Clearwater was made aware that I could not be there at 8:30am and how they agreed to have my grandson let them in. Lastly, again I attached the estimate from the work they were there to do. In Clearwater's last Revdex.com response they state they were there to clean the pool and remove the heater. It seems Clearwater can not read their own estimate. In the estimate it states they were assessing(doesn't even mention cleaning) and lists several other items line by line and please read Special Comments. The estimate called for 10 hours to complete work, I was charged 4 hours only after the pool cracked and Clearwater packed up and left. As for me never saying anything about them draining the pool, it was the first thing I addressed when I got home and the pool was already being drained. I also called my daughter after I addressed them about draining the pool and she called the water company and came over. Again, all this was addressed in my first Revdex.com response.
First and foremost we did not work for this person and do not know who he is. We are aware of the situation and would like to say that he is incorrect about the draining of a fiberglass pool. Our service crew discussed with the homeowner that the pool would be drained in stages and what could...
happen if the pool was drained. The homeowner asked us to proceed with the draining and cleaning of the pool. The pool had not been open for some time and was very dirty. When the pool cracked the service crew finished cleaning the pool and discussed with the homeowner what her options were for repair. We determined that the skimmer line was leaking and needed to be replaced. We referred the homeowner to a company that does fiberglass repair and they also can pinpoint where the leak is in the skimmer line. We can only determine that it is the skimmer line. The service crew told the homeowner that we were available should she have any questions that she needed answered. We never heard from her and then a person we do not know called and asked for our insurance company and when we questioned him he started to scream at me and yes I hung up after warning him that I do not accept abusive behavior on the phone. He later called back and was polite and I gave him our insurance information.
In response to Teresa at Clear Water Pools answer to my orginal complaint with the Revdex.com. The person she refers to is my grandson, [redacted]. He was there when Chuck came to give me the estimate and again to let the service crew (One of them being Chuck) in my house the day the repairs were taking place. It is Teresa from Clear Water Pools who has never been to my home. Her name is on the estimate so I assume she typed it.She states in the Revdex.com response that her Service Crew notifed me that the pool would be drained in stages and what could happen to the pool. First, let me say that if the pool was to be drained why wouldn’t Chuck tell me at the time he was here to give the estimate.Second, why didn’t Teresa include a noticification, warning, or waiver with the typed estimate. If they knew they were draining the pool and could potentially cause damage why wouldn’t they protect themselves and put it in writing with their estimate that she typed.Lastly, Teresa’s husband told their Insurance Agent ([redacted] from [redacted]) that I was notified before they came to work on the pool that the pool was being drained and what could possibly happen. How would that be possible if in her response to Revdex.com she writes I was notified by her service crew the day of the repairs and I was at work for the first hour and half they were there. I can provide documentation if needed from my employer that I was at work. Please remember that she states that the man who called her (my grandson [redacted]) they do not know. However, he was the only person who could have let the service crew in my home that day. So which is it? Did Chuck notify me at the time of the estimate with [redacted] there? Was I notified somehow in writing? Was it the Revdex.com response from Teresa that states the service crew noticed me the day of repairs? Or was it Teresa’s husband who told their agent I was notified before they came to do any work? Sorry, but since Clear Water pools is lying it seems they are having a hard time keeping their facts straight. When I arrived at 9:30 the pool was already in the process of being drained. When I noticed they were draining the pool, I ran over quickly into the pool area and spoke to the man in charge which I believe is the owner. I let him know that I didn’t know that the pool was being drained and that I had not made any arrangements with a Pool Filling Water Company to be on Site. He asked me who my water company was for my home and told me to call them. I proceeded to call my daughter ([redacted]) so she could call my water company. My daughter called me back and said it was approved and said she would be stopping by, since I was starting to feel a little uneasy. I thought it was odd that Clear Water left out the large detail that my pool was being drained. The service crew continued working, however sometime later the three men who were there starting talking while staring at the pool for about 30 minutes. Finally, one of the service crew tells my daughter, my grandson and I that they are leaving and “It’s not their fault about the pool and repeats it several times and that they cannot fix it” and recommended another company to fix it. From the invoice you can see they quickly wrote up an invoice for 4 Service hours, which my I paid. They were rushing to get out of my house and didn’t give me a complete invoice with what had been done. For example, removing and taking the heater. They very clearly wanted to leave quickly and were very nervous. Teresa states in her response to Revdex.com that I was told about the cracks and then Clear Water continued to work. That is not true!I had my grandson [redacted] call Clear Water Pools two weeks later because he had spoken to other pool companies who advised him to get Clear Water Pools’ insurance information. When he called they definitely knew who he was because he introduced himself as [redacted], who was calling about my pool. Let me restate [redacted] was there for the estimate and the repair day. It was Teresa who had the attitude and hung up on him. She refused to give him the insurance information. However, later that same day she called and provided [redacted] with the insurance information. Why would my grandson have been rude and decide to call her again. The phone call should have just been a simple exchange of information all he wanted was a name and number. It was Teresa who was annoyed he was asking. Later my niece ([redacted]) offered to call the Insurance Agent Shelby for me. However, neither [redacted] nor I could find Shelby’s number. So my niece put me on I conference call to Clear Water Pools where my niece spoke to a women (I believe it was Teresa). My niece introduced herself and stated she was calling for me and that we needed the Insurance number again. Her response was to tell my niece that she could look up [redacted]’s 800 number (very sarcastic). My niece responded that it would be much easier to have a direct contact since we did not have a claim number. The women’s tone changed and then she provided my niece and I with their agent’s name and number. Lastly, she stated that her husband had already spoken to Shelby who is their agent and told her everything he needed to.On another day, my niece also called two pool companies to confirm that in their opinion Clear Water Pools was in the wrong. It was again suggested to go through Clear Water’s insurance or File a claim in court.I attached the estimate and the invoice for the repair day, since I mention both these items in my response.Sincerely,
Revdex.com,We have answered this homeowner several times. The homeowner was aware that we were hired to clean the pool and remove the heater.No we did not put in the contract that we were draining the pool. We were hired on an hourly basis. Homeowner was present when we were draining the pool and said nothing. We gave the homeowner our insurance company agents number.TeresaClear Water Pools
I reject the response from Clearwater Pools. First, Clearwater's only response was to my grandson [redacted], which was when Clearwater returned a call to him after he called them to ask for their Insurance number(more details in first Revdex.com response). Their insurance information was never voluntarily given. That was the only time Clearwater has called. I do not consider that several. Furthermore, I the owner was not there the entire time as Clearwater Pools states. Clearwater called to state they were coming at 8:30am. They actually came at 8:00am and were let in by my grandson. Please see attached employer letter that confirms that I was working. I arrived at my home at 9:30, an hour and half after Clearwater arrived. Please read my previous Revdex.com response which addresses when and how Clearwater was made aware that I could not be there at 8:30am and how they agreed to have my grandson let them in. Lastly, again I attached the estimate from the work they were there to do. In Clearwater's last Revdex.com response they state they were there to clean the pool and remove the heater. It seems Clearwater can not read their own estimate. In the estimate it states they were assessing(doesn't even mention cleaning) and lists several other items line by line and please read Special Comments. The estimate called for 10 hours to complete work, I was charged 4 hours only after the pool cracked and Clearwater packed up and left. As for me never saying anything about them draining the pool, it was the first thing I addressed when I got home and the pool was already being drained. I also called my daughter after I addressed them about draining the pool and she called the water company and came over. Again, all this was addressed in my first Revdex.com response.