RangeHoodsInc

In regards to ID [redacted] 8, we have offered several good options especially for an item she used and purchased over a year agoAt this point, I think we can agree that we did more than what was necessary to accommodate her situationAs for her claims of it being a fire hazard, that can be from misuse / improper installation of our product and cannot be claimed that we did anything wrongLastly, even if we wanted to refund her through her original form of payment, the credit card terminal would not allow the refund due to the time frame; therefore, is another claim to beyond the refund dateWe would like to resolve this but she is unwilling to compromise and has accusations without any proofThank you for your time and help.Regards, [redacted] ***Regards, *** [redacted] INTERNATIONALWWARNER AVE STE ASANTA ANA, CA 92707714-622-1554714-622-(FAX)800-304-EXT ***Be GreenKeep it on the Screen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below“In reply to the response of [redacted] International about the issue with the range hood I purchased, I have this to say.The extended parts warranty she offered me meant that I had to: pay someone to remove the hood from the wallfind appropriate packing materials for the large hood and pay the shipping charges to California so that they might fix itpay someone, again, if the range hood was repaired, to re-install it in my kitchenShe also offered me 30% discount to buy yet another hood from Range Hood DirectAt this point, I am out $for a hood that is a fire hazard in my home, does not work, and is clearly, an inferior productCustomer service has been spottyWhy would I possibly want to send this company more of my money for another product that I would have little or no faith in? They offer me a solution that involves paying them twice? I fail to see how that is a helpful solution.At this point, I can’t imagine I will see any of my $returned for a product that is unusableWhat would be helpful is if they would pay for a technician to actually fix the hood without me having to dismantle it, pack it, and pay to ship it miles away.Thank you[redacted] Regards, [redacted]

To whom It May Concern,Attached is Ms [redacted] original invoice and [redacted] Tracking informationOn 1/14/16, Ms [redacted] contacted our returns department to return the hood that she purchasedBelow is our return policy:https://www.rangehoodsinc.com/pages/Return-Policy.htmlWe could not accept the return; however, we offered her an extended parts warranty because she was beyond the year warranty, which she declinedWe then offered her 30% off a new hood, which she also declinedRegards, *** [redacted] INTERNATIONALWWARNER AVE STE ASANTA ANA, CA 92707714-622-1554714-622-(FAX)800-304-EXT ***Be GreenKeep it on the Screen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I totally disagree with the business response due to the fact that we pay top dollar for a product that is defective from manufacturerAs per the business response, they are fully aware of the of this issueThe range hood was professionally installed and all the guidelines from the manufacturer were observedThis is a product that regardless of the distance is exposed to the heat and this is a hazardous for the end usersI will not pay for any expenses as requested by the company representativeWe are not even asking for compensation, we just asking to get the warranty on a defective product that should be under full warranty
Regards,
*** ***

In regards to ID [redacted]8, we have offered several good options especially for an item she used and purchased over a year ago. At this point, I think we can agree that we did more than what was necessary to accommodate her situation. As for her claims of it being a fire hazard, that can be from misuse / improper installation of our product and cannot be claimed that we did anything wrong. Lastly, even if we wanted to refund her through her original form of payment, the credit card terminal would not allow the refund due to the time frame; therefore, is another claim to beyond the refund date. We would like to resolve this but she is unwilling to compromise and has false accusations without any proof. Thank you for your time and help.Regards,[redacted]Regards, [redacted] INTERNATIONAL500 W. WARNER AVE STE ASANTA ANA, CA 92707714-622-1554714-622-1559 (FAX)800-304-3598 EXT [redacted]Be Green. Keep it on the Screen

Company Email:[email protected] Who Sent the Complaint:[redacted]
Staff Member:[redacted]
Response:Our standard hoods come with aluminum filters, which state that there are plastic housing. Also, it is suggested to put our hoods at least 28-31" in case of any grease fires. On...

our site, we sell stainless steel baffle filters for an upgrade of $64-$99; however, due to her situation, I offered Ms. [redacted] free aluminum filters even though they are not covered under warranty or to pay for shipping for the baffle filters. She declined to both, which then I suggested to contact [redacted] where she purchased it so they might be able to provide baffle filters for free.

To whom It May Concern,Attached is Ms. [redacted] original invoice and [redacted] Tracking information. On 1/14/16, Ms. [redacted] contacted our returns department to return the hood that she purchased. Below is our return policy:https://www.rangehoodsinc.com/pages/Return-Policy.htmlWe could not accept the...

return; however, we offered her an extended parts warranty because she was beyond the 1 year warranty, which she declined. We then offered her 30% off a new hood, which she also declined. Regards, [redacted] [redacted] INTERNATIONAL500 W. WARNER AVE STE ASANTA ANA, CA 92707714-622-1554714-622-1559 (FAX)800-304-3598 EXT [redacted]Be Green. Keep it on the Screen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. “In reply to the response of [redacted] International about the issue with the range hood I purchased, I have this to say.The extended parts warranty she offered me meant that I had to: 1. pay someone to remove the hood from the wall2. find appropriate packing materials for the large hood and pay the shipping charges to California so that they might fix it3. pay someone, again, if the range hood was repaired, to re-install it in my kitchenShe also offered me 30% discount to buy yet another hood from Range Hood Direct. At this point, I am out $429 for a hood that is a fire hazard in my home, does not work, and is clearly, an inferior product. Customer service has been spotty. Why would I possibly want to send this company more of my money for another product that I would have little or no faith in? They offer me a solution that involves paying them twice? I fail to see how that is a helpful solution.At this point, I can’t imagine I will see any of my $429 returned for a product that is unusable. What would be helpful is if they would pay for a technician to actually fix the hood without me having to dismantle it, pack it, and pay to ship it 3000 miles away.Thank you.[redacted]  
Regards,
[redacted]

Review: On 13 January, 2015, I bought a Cavaliere 198B2 30" Wall Mounted Range Hood [redacted] from the online department of Range Hoods Inc.

The product has not performed well from the very start after installation.

I understand that the timing of the decline of the range hood does not fall into your 30-day return policy. Once I purchased the range hood and it was delivered, it took almost 2 months before both the contractor and the electrician were available to install the hood. The hood remained untouched in its original box until they were able to begin installation. But the issues that have happened with this range hood clearly do not fall into any kind of “wear and tear” or normal usage of any product. Let me explain.

Both the electrician and the contractor tested the range hood by plugging it in, as directed, before installation. All seemed fine. The hood was installed and inspected by the [redacted] electrical inspector. After a few weeks of use (and by use I mean lights a few times a week; fan maybe once a week at most), one of the lights in the hood started flickering; at times it would just go out completely. At my own expense, and after some time of waiting for my electrician it seemed the light problem was a connector issue. By now, neither light worked at all. And the fan was very noisy .

[redacted] sent me a new light computer, with no instructions at all but emailed photographs. Again, at my expense, the electrician tried to fix the hood. He immediately saw that there are warped pieces within; even some wearing, erosion-like damage on the fan motor itself. He tried the fan again, which was making a very loud noise, and we could even smell a burning odor. We gave up on the lights, as this is a much more serious issue. I believe that this range hood, which never worked well from the very start, is now a fire hazard in my house.Desired Settlement: At this point, I want this obviously inferior and faulty range hood out of my house. Frankly, due to the fact that it never worked according to claims, I don’t think the 30-day time frame means anything at all. I don’t believe a product that is so infrequently used should be literally melting after significantly less than a year.

To resolve the problem, I would like my money refunded, and I want this range hood out of my home. I will happily ship it back to [redacted] at their expense. I have already paid the contractor and my electrician for installation of this faulty hood; have paid the electrician twice for attempting to fix it; and will have to pay the contractor again to remove the range hood. I am not even asking for [redacted] to pay those fees; none of which should ever have been necessary in the first place.

Business

Response:

To whom It May Concern,