Response received via e-mail to Revdex.com, 7/21/16: "July 19, 2016 Dear Mr. [redacted]: Ranger Chevrolet Buick GMC has received a complaint from your office, ID#[redacted].Mr. [redacted] had his car in for an alignment on July 12, 2016. Mr. [redacted] called Ranger Chevrolet Buick GMC on...
July 13, 2016 stating he was very pleased with the alignment. Mr. [redacted] then questioned me, Rose [redacted], service manager about his air bag light. I informed him that an alignment could not trigger an air bag light. He agreed it would be highly unlikely. Mr. [redacted] inquired about diagnosis and was given places he could go for this service, as our diagnostic equipment will not work on a Mitsubishi. He then inquired if Ranger was going to pay for the diagnosis and was told we would not because we did not cause the issue. He then said he would be taking this up with Chevrolet and hung up.Mr. [redacted] then called back a bit later and stated that he now knew what happened. That we had damaged his vehicle and thus the air bag light had come on. He requested our insurance companies name. At that point I turned him over to the General manager, but he hung up before the General manager could pick up the phone. Mr. [redacted] then called the owner and was asked to bring his vehicle back so we could inspect it. When he came back the General manager, Mark [redacted] and owner, Don [redacted] met with Mr. [redacted]. Mr. [redacted] drove his vehicle on and off the alignment rack himself and did not bottom out or scrape anything. The scrape marks did not match our equipment and there was an inch clearance. Mr. [redacted] again asked for Insurance information and was refused.The day that Mr. [redacted] came in for the alignment I did not witness any scraping when his vehicle was put on the hoist. My desk is right by the alignment rack. When the alignment was done Mr. [redacted] and our service writer, Jamie [redacted], watched the technician take his vehicle off of the hoist. No damage had been done.Mr. [redacted] please take the time to research Mr. [redacted], He has a history of complaints. My opinion is that he is using the Internet to extort businesses. SincerelyRose [redacted] Service Manager Cc: Don [redacted], Mark [redacted], Jamie [redacted]"
I am rejecting this response because:
ranger is not telling you the whole truth!Notice how she says she didn't witness the mechanic putting the car up on the alignment rack, or that they didn't damage the vehicle, or that it came into their shop in that condition?! The mechanic ran my car up on the ramp at excessive speeds bottoming the car out and damaging the front end. I did NOT drive my vehicle up on the ramp as stated, but did line my vehicle up with the alignment rack to show them that the marks and the colors of the damage lined up with the rack (which they did perfectly as seen in the pictures provided). The body damage estimate is at $380 and doesn't include any mechanical damage. I'm having the rims, tires, hubs and steering components checked for damage as well. The mechanic who also rotated my tires used and impact wrench without any torque sensing attachments. The lug nuts that should have been tightened in a star pattern to about 100 ft lbs were torqued to 120 on the low end to over 150 ft lbs on the high end or even higher (my torque wrench only goes as high as 150 and most of the lug nuts were beyond that mark). This is a pervasive pattern of mechanical incompetency and I seriously wonder how they can keep the service dept open? I would also like to add, if they really are completely blameless in all this, why haven't they released the video footage from the service bay on that day covering that time period? It was the front stall next to the door and should be clearly visible!I filed several different complaints with Chevrolet letting them know what ranger did and how I was treated by the service mgr., the general mgr., and the owner. I have posted the pics and the abusive and craven behavior by ranger on my Facebook page, and have received much support from people on the iron range. Apparently, ranger has done this to alot of others and rose is singled out on many comments as being well known on the range for her atrocious customer service skills.
Response received via e-mail to Revdex.com, 7/21/16: "July 19, 2016 Dear Mr. [redacted]: Ranger Chevrolet Buick GMC has received a complaint from your office, ID#[redacted].Mr. [redacted] had his car in for an alignment on July 12, 2016. Mr. [redacted] called Ranger Chevrolet Buick GMC on...
July 13, 2016 stating he was very pleased with the alignment. Mr. [redacted] then questioned me, Rose [redacted], service manager about his air bag light. I informed him that an alignment could not trigger an air bag light. He agreed it would be highly unlikely. Mr. [redacted] inquired about diagnosis and was given places he could go for this service, as our diagnostic equipment will not work on a Mitsubishi. He then inquired if Ranger was going to pay for the diagnosis and was told we would not because we did not cause the issue. He then said he would be taking this up with Chevrolet and hung up.Mr. [redacted] then called back a bit later and stated that he now knew what happened. That we had damaged his vehicle and thus the air bag light had come on. He requested our insurance companies name. At that point I turned him over to the General manager, but he hung up before the General manager could pick up the phone. Mr. [redacted] then called the owner and was asked to bring his vehicle back so we could inspect it. When he came back the General manager, Mark [redacted] and owner, Don [redacted] met with Mr. [redacted]. Mr. [redacted] drove his vehicle on and off the alignment rack himself and did not bottom out or scrape anything. The scrape marks did not match our equipment and there was an inch clearance. Mr. [redacted] again asked for Insurance information and was refused.The day that Mr. [redacted] came in for the alignment I did not witness any scraping when his vehicle was put on the hoist. My desk is right by the alignment rack. When the alignment was done Mr. [redacted] and our service writer, Jamie [redacted], watched the technician take his vehicle off of the hoist. No damage had been done.Mr. [redacted] please take the time to research Mr. [redacted], He has a history of complaints. My opinion is that he is using the Internet to extort businesses. SincerelyRose [redacted] Service Manager Cc: Don [redacted], Mark [redacted], Jamie [redacted]"
I am rejecting this response because:
ranger is not telling you the whole truth!Notice how she says she didn't witness the mechanic putting the car up on the alignment rack, or that they didn't damage the vehicle, or that it came into their shop in that condition?! The mechanic ran my car up on the ramp at excessive speeds bottoming the car out and damaging the front end. I did NOT drive my vehicle up on the ramp as stated, but did line my vehicle up with the alignment rack to show them that the marks and the colors of the damage lined up with the rack (which they did perfectly as seen in the pictures provided). The body damage estimate is at $380 and doesn't include any mechanical damage. I'm having the rims, tires, hubs and steering components checked for damage as well. The mechanic who also rotated my tires used and impact wrench without any torque sensing attachments. The lug nuts that should have been tightened in a star pattern to about 100 ft lbs were torqued to 120 on the low end to over 150 ft lbs on the high end or even higher (my torque wrench only goes as high as 150 and most of the lug nuts were beyond that mark). This is a pervasive pattern of mechanical incompetency and I seriously wonder how they can keep the service dept open? I would also like to add, if they really are completely blameless in all this, why haven't they released the video footage from the service bay on that day covering that time period? It was the front stall next to the door and should be clearly visible!I filed several different complaints with Chevrolet letting them know what ranger did and how I was treated by the service mgr., the general mgr., and the owner. I have posted the pics and the abusive and craven behavior by ranger on my Facebook page, and have received much support from people on the iron range. Apparently, ranger has done this to alot of others and rose is singled out on many comments as being well known on the range for her atrocious customer service skills.