Rank & File Publishing

** and [redacted].......I just wish that customers like yourself who will find the time to go onto sites like thee Revdex.com and yelp to complain about the company thats trying to assist you would contact the mfg or the store they purchased from to vent that anger and to give them a bad review....WE ARE...

TRYING TO HELP YOU AND EVERY ONE OF OUR OTHER CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BUT.....OUR HANDS ARE TIED WHEN WE NEED AUTHO AND NEED THE PART, WHICH LG WE CAN ONLY ORDER PARTS DIRECTLY THRU LG, SO MY ADVICE TO YOU IS TO TAKE THE LIKE YOU DID HERE AND FIND THE CORRECT PHONE # OF LG AND GIVE THEM A CALL AND IF THAT DOESNT WORK CONTACT WHERE YOU PURCHASED FROM, YOU MAKING A RIDICULOUS COMPLAINT ABOUT ME WHEN IM THE ONE TRYING TO HELP YOU IS NUTS.....WE CAME WE DIAGNOSED, WE CONTACTED LG WE ORDERED THE PART , THATS ALL I CAN DO TILL THEY SEND IT TO ME , I HOPE YOU FULLY UNDERSTAND THIS NOW AND RETRACT YOUR REVIEW , THEN I WILL STEP IN WITH THE MFG AND SEE WHAT I CAN DO FROM MY REP, BUT SLANDERING ME IS NOT THE WAY TO GO ABOUT THIS........STEVE

WOWWWW----FIRST [redacted] ON 8/** YOU CANCELLED YOUR APPT.WE RE SCHEDULED FOR 8/**, ON 8/** JOSE WENT TO YOUR HOME AND DIAGNOSED YOUR REF..YOU NEED A CONTROL BOARD AND RELAY..YOU HAVE A WARRANTY BUT LET ME MAKE THIS CLEAR TO YOU , IM NOT IN THE WARRANTY BUISINESS, YOUR WARRANTY IS WITH AIG INS...

COMPANY WHO DO WORK FOR.WE SENT YOUR DIAG IN FOR AUTHO , THAT TOOK TIME TO GET BACK, THEN WE HAD TO ORDER YOUR PARTS , AGAIN IM NOT IN THE PARTS BUISINESS, DEPENDABLE APPL IS AN APPLIANCE SERVICER, THATS IT , WE DO NOT MAKE THE UNITS , SELL THE UNITS , OR MFG THE UNITS OR THE PARTS.YOU NEED TO CONTACT YOUR INS CO.AIG TO TALK TO THEM ABOUT YOUR LOST FOOD.YOU NEED TO CONTACT MAYTAG , THE MFG , THE PEOPLE THAT BUILT YOUR UNIT AND ASK THEM WHY IT WENT DOWN AND WHY SO LONG FOR THE PARTS , CONSIDERING THEY ARE BACK ORDERED THRU THEM..I WOULD ALSO SUGGEST CONTACTING WHERE YOU PURCHASED IT FROM AND FILE A COMPLAINT ON THEM AS WELL CONSIDERING THEY SOLD IT TO YOU.AND LASTLY I WOULD CONTACT AIG INS.CO. TO DISCUSS YOUR LOST FOOD COMPENSATION..SEE [redacted] WHEN ALL THE STARS LINE UP PROPERLY WE SHINE , BUT WHEN ONE OF THOSE SCENARIOS I JUST PRESENTED YOU WITH COME INTO PLAY WELL WE BECOME DULL , THE BAD GUYS , WHEN IN ACTUALITY ITS NOT US...SO I UNDERSTAND YOUR BEING UPSET , BUT YOUR UPSET WITH THE WRONG PARTY INVOVLED, I CAN ASSURE YOU THAT WHEN I REIEVE YOUR PARTS I WILL BE OUT TO YOU IMMEDIETLY.IF I CAN ASSIST YOU FURTHER PLEASE CALL , ASK FOR ME , STEVE AND I WILL GLADLY HELP YOU.

hello [redacted]..sorry your having to wait , but please let me explain, ill go in order as your complaint,,1)we recieve calls from 20plus companies up until 4 pm the day before, which is why we call you the nite before..2)there are tens of milloions of appliances in this country, my...

companyhandles nj and ny,we run approx 100 calls daily ,5 days a week , 52 weeks a yr , approx 26,000 calls each year with 8-10 techs, so the amount of breakdowns VS.the amount of techs and hours in a day outways the latter..3)we work mon - friday from 9-5 , sometimes earlier somtimes later , sometimes both.4)my office staffis in from 8 45- 4 45 m-f, they will be more than happy to answer any and all questions during those hrs.before that and after that an answering service will come on and the office will call back the next business day..very hard to find someone to work 24/7, ive tried..5)as for the repair the same day,your unit needed to be diagnosed, where you need a computer and sensor.in order to repair every call the first time we would need to drive tractor trailers , stock those trailers with every part for every model for every brand , something that is virtually impossle  6)the normal for parts is 7-10 busimness days, but when a part is backordered I do not have control, compounded by the fact you have an after market cointract where every job is to be submittedand wait for approval, so all complaints should be voiced to your contract company, we cannot install the sensor without the computer.....as for the on line complaints , yes it amazes me the time people will invest into posting a negative review, but most of those customers are just like yourself and have a contractfrom a warranty company, we have prodeures and protocols to follow for each one, in fact none of them will even pay for expediting a part , they say when it comes in , it comes in...truth in point if you go onto home advisor .com you will see my companies reviews on there, mostly all 5 star, because I can expedite and pay more to get a part faster.so , again my apologizes you are waiting , I will look into it and see what the delay is and get back to you to discuss....thank you steve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory.  I will await their call.
Sincerely,
[redacted]

IT APPEARS TO ME THAT THIS CONSUMER HAS A BIGGER ISSUE WITH LG OR LOWES AND NOT ME...I GO BY THEIR PROTOCOLS AND PROCEDURES...PLEASE FILE YOUR Revdex.com COMPLAINTS AGAINST THOSE COMPANIES AND NOT MINE.....THANK YOUTell us why here...

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have called Lowes customer services every week since Sep, and they contacted your company for me. Every time the answer was: Please keep waiting, your part will be arrived within few business days. Last conversation I had with them, I was told you are unable to tell me the order number because you were unable to contact the order team and WILL GET BACK TO ME. BUT NEVER HAPPEN. Every time I asked when it can be done, your employee told me SORRY WE DONT KNOW.  If you are able to track the order, please provide me the order number. I need to ask REFUND from LG and Lowes. Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com and [redacted].....first , yes you were scheduled for 3/** and were notified of the cancellation as you requested an after 4 on any day...priblem is that in your area we are there earlier, so to give you after 4 it would need to be on a friday as the tech comes back to the office as it is...

payday to pick up his check.now the two # s we have for you , one ends in [redacted], the other 6381...now if you had requested to us that you needed an after because thats when your wife gets in , how is it she took time off , just wondering....next , you called our office over this past weekend when our office is closed..we did return your call at 11:31 am this morning 3/**/17....before this complaint was issued..you did not check nor did any one tell you that we most certainly did return your call.I do understand the frustration when buying a new product and that product not working , especially on the same day as you purchased it...but, the consumer needs to be flexible when scheduling as the tech has 10-12 calls that day and is easier for us to give you a time frame and have someone there rather than you give us a time frame and have to re cordinate 11 other people....its all logistics...we try to adhere the best we can ........please let the office know as the call is on hold at this point......thanks steve

I had spoken to mr tang numerous times....as a matter of fact I spoke to you yesturday and told you I would call lg on your behalf and get back to you as soon as I hear from them....I did just that..you called this a m but I was on the other line and told the girl to tell you I would call you back,...

I did that....but from that time till now , about an hour you hop on the Revdex.com website and file a complaint?  I was helping you..and for the girl being rude ,she wasnt rude , I heard hear , she was sitting next to me , it was you who has been rude , every time you call here your rude  and threatening , and to tell you the truth I should have given the call back to lg just for that but I didnt , I tried to help you , your issues are with your mfg , lg  they gety me the parts I would have been more than happy to install them for you..at this point I would advise you to contact lg as I will be giving the call back to them..  thank you , but you see I honestley dont think that a customer can speak to another person on the other side who has been trying to help you..if you should need my assistence moving your dispatch along I actually would be happy to help you , should you call..thanks...steve                              ...⇄ Tell us why here...