We are not able to complete this clients requestThe loan officer was very clear with the client about setting aside the money needed to make the payment in the event the loan did not close in timeThe client admitted that she was told to keep the money that she would need to make her payment so that if we did not get the loan done in time she could make the paymentShe also admitted that she understood that making her payments on time is her responsibilityWe have these conversations recordedAdam H [redacted]
RANLife does not have record of a pre approval for this clientIn the complaint she talks of another lenderI am assuming she has gotten some conversations mixed upShe also talks about moving to Florida and ArizonaIf the client would like to get preapproved in FL or AZ on a USDA loan we would love to help her, she ca call 800-461-
The inspector the buyers hired is an independent party RANLife is not responsible for the condition of the property, the inspection report or the buyers acceptance of the inspection report prior to closing on the transaction All items on the purchase agreement, which the buyers and sellers are contractually obligated to, were complete satisfactorily prior to closing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I never received his email response not sure why it may be in my work spam but if he was so dead set on speaking to me why didn't he call me on my number?? it should be on file as we have a loan with them and Todd and Shala have both called me on it! When he spoke to [redacted] I was sitting in the same room so I know what [redacted] said and it wasn't that he didn't know of any complaints he said he didn't know the detail of the laws and default of contract that I had researched and if he wanted more information about what I found he needed to contact me, the fact that they are trying to use [redacted] and I against either other saying we were never on the same page and [redacted] is basically clueless is ridiculous and a code of ethics issue! [redacted] is done because it seems every call our words get turned around and nothing gets done, kinda like our ceiling that was damaged in March and still nothing, you can only take so much before you get to irritated and at that point say things you will regret which is the case, I am at that point as well! We were never notified or explained of our earnest money being in jeopardy at any point and when were were told anything on our earnest money it was that it was to late and our agent wanted more earnest money to keep the other property to which we said no because hes the one that STILL didn't do the clause about selling our house first so that doesn't make any sense but then again that's been the issue the whole time, this whole process was so confusing as we were never really given guidance or advice on ANYTHING we just went along with it because we thought Todd knew what he was doing and he seemed like a cool guy! Obviously this isn't going to get resolved and I have been advised to take other avenues but I hope list of things done wrong in our contract/process that I sent to Britt S [redacted] on 4-12-(in response to his email), it gets fixed so it doesn't happen to anyone else in the future! Sincerely, [redacted] ***
We are not able to complete this clients requestThe loan officer was very clear with the client about setting aside the money needed to make the payment in the event the loan did not close in timeThe client admitted that she was told to keep the money that she would need to make her payment so that if we did not get the loan done in time she could make the paymentShe also admitted that she understood that making her payments on time is her responsibilityWe have these conversations recordedAdam H [redacted]
We are currently working with the client to resolve this issue
We have reached out to the client to resolve this issue
We have reached out to the client in order to help send the requested documents to the new lender and resolve the issue
RANLife does not have record of a pre approval for this clientIn the complaint she talks of another lenderI am assuming she has gotten some conversations mixed upShe also talks about moving to Florida and ArizonaIf the client would like to get preapproved in FL or AZ on a USDA loan we would love to help her, she ca call 800-461-
The inspector the buyers hired is an independent party RANLife is not responsible for the condition of the property, the inspection report or the buyers acceptance of the inspection report prior to closing on the transaction All items on the purchase agreement, which the buyers and sellers are contractually obligated to, were complete satisfactorily prior to closing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I never received his email response not sure why it may be in my work spam but if he was so dead set on speaking to me why didn't he call me on my number?? it should be on file as we have a loan with them and Todd and Shala have both called me on it! When he spoke to [redacted] I was sitting in the same room so I know what [redacted] said and it wasn't that he didn't know of any complaints he said he didn't know the detail of the laws and default of contract that I had researched and if he wanted more information about what I found he needed to contact me, the fact that they are trying to use [redacted] and I against either other saying we were never on the same page and [redacted] is basically clueless is ridiculous and a code of ethics issue! [redacted] is done because it seems every call our words get turned around and nothing gets done, kinda like our ceiling that was damaged in March and still nothing, you can only take so much before you get to irritated and at that point say things you will regret which is the case, I am at that point as well! We were never notified or explained of our earnest money being in jeopardy at any point and when were were told anything on our earnest money it was that it was to late and our agent wanted more earnest money to keep the other property to which we said no because hes the one that STILL didn't do the clause about selling our house first so that doesn't make any sense but then again that's been the issue the whole time, this whole process was so confusing as we were never really given guidance or advice on ANYTHING we just went along with it because we thought Todd knew what he was doing and he seemed like a cool guy! Obviously this isn't going to get resolved and I have been advised to take other avenues but I hope list of things done wrong in our contract/process that I sent to Britt S [redacted] on 4-12-(in response to his email), it gets fixed so it doesn't happen to anyone else in the future! Sincerely, [redacted] ***