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Ransor Tower Service, Inc.

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Reviews Ransor Tower Service, Inc.

Ransor Tower Service, Inc. Reviews (3)

Initial Business Response /* (1000, 6, 2017/07/20) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Thank you for your noteIt sounds like you're having some issues with the material that was installedWe would be happy to schedule a time
to take a look, and we can bring a representative from the manufacturer as wellA warranty claim for the materials would have to come from the homeowner, but we are certainly happy to assist youOur office will contact the manufacturer, and schedule a time to meet at your home
***
Archadeck of Nova Scotia
Initial Consumer Rebuttal /* (3000, 8, 2017/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept their response because the workmanship and standards of construction may be contributing factors which also need to be considered
Final Consumer Response /* (2000, 14, 2017/08/02) */
---------- Forwarded message ----------
From: ***
Date: Wed, Aug 2, at 3:PM
Subject: Re: Revdex.com Complaint Case# *** (Ref#30-24251-***-10-8000)
To: Revdex.com
Hello,
I am writing to inform you that Archadeck of Nova Scotia has responded to our complaint
The dispute with the business has been resolved to our satisfaction
Please update your website to reflect this development
Thank you for your assistance
Sincerely,
***, home owner

Initial Business Response /* (1000, 8, 2016/07/11) */
[redacted]
Archadeck immediately reached out to the customer by e-mail and voicemail as soon as the Revdex.com complaint was received on Thursday, June 30,2016. It was communicated in this e-mail that we received...

the complaint and that the time delay was in part because of a wait time on shipping of the outdoor kitchen cabinetry doors, which was a change requested by the customer. We were also waiting for a new transformer to ship for their outdoor lighting. We asked the customer to call to discuss their concerns and reassured them that Archadeck was committed to finishing the projector and closing out the remaining items. The customer returned our call the same day and a meeting was set up for Archadeck and the customer to meet on the following Tuesday, July 5th at the customers home.

Archadeck and the customer met on July 5th and discussed their concerns, the final completion list, items that we were still waiting to receive in order to complete the project, and a completion timeline.
Archadeck is now in the process of completing these final items and are anticipating on having the items completed soon. We are truly sorry the customer was not 100% satisfied with their experience but hope that in the end they will be pleased with the quality and be able to experience many hours of enjoyment from their Archadeck project.
Sincerely -
Archadeck of Nova Scotia
Initial Consumer Rebuttal /* (3000, 12, 2016/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
This project is 3 months into what was advertised as a simple project that should be complete in a short time. I cannot give you timing specifics because the promised timeline was never delivered by the business.
[redacted]

Initial Business Response /* (1000, 5, 2017/08/19) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We have returned the project retainer. We have also returned the deposit on the cancelled contract. This completely refunds all of the...

money that was given to us. This should close this matter completely. The complaint should be removed 100%.
Initial Consumer Rebuttal /* (2000, 7, 2017/08/20) */
Our issue has been resolved to our satisfaction. We wish to withdraw our complaint against Archadeck as well as any review we may have submitted.
Thank you for the support.
Kind Regards,
[redacted]

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Address: 5442 Abilene Trail, San Antonio, Texas, United States, 78222-4047

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www.reginacarwash.com

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