Initial Business Response / [redacted] (1000, 8, 2016/07/11) */ [redacted] Archadeck immediately reached out to the customer by e-mail and voicemail as soon as the Revdex.com complaint was received on Thursday, June 30,It was communicated in this e-mail that we received the complaint and that the time delay was in part because of a wait time on shipping of the outdoor kitchen cabinetry doors, which was a change requested by the customerWe were also waiting for a new transformer to ship for their outdoor lightingWe asked the customer to call to discuss their concerns and reassured them that Archadeck was committed to finishing the projector and closing out the remaining itemsThe customer returned our call the same day and a meeting was set up for Archadeck and the customer to meet on the following Tuesday, July 5th at the customers home Archadeck and the customer met on July 5th and discussed their concerns, the final completion list, items that we were still waiting to receive in order to complete the project, and a completion timeline Archadeck is now in the process of completing these final items and are anticipating on having the items completed soonWe are truly sorry the customer was not 100% satisfied with their experience but hope that in the end they will be pleased with the quality and be able to experience many hours of enjoyment from their Archadeck project Sincerely - Archadeck of Nova Scotia Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] This project is months into what was advertised as a simple project that should be complete in a short timeI cannot give you timing specifics because the promised timeline was never delivered by the business [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/08/19) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We have returned the project retainerWe have also returned the deposit on the cancelled contractThis completely refunds all of the money that was given to usThis should close this matter completelyThe complaint should be removed 100% Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/08/20) */ Our issue has been resolved to our satisfactionWe wish to withdraw our complaint against Archadeck as well as any review we may have submitted Thank you for the support Kind Regards, [redacted]
Initial Business Response / [redacted] (1000, 8, 2016/07/11) */ [redacted] Archadeck immediately reached out to the customer by e-mail and voicemail as soon as the Revdex.com complaint was received on Thursday, June 30,It was communicated in this e-mail that we received the complaint and that the time delay was in part because of a wait time on shipping of the outdoor kitchen cabinetry doors, which was a change requested by the customerWe were also waiting for a new transformer to ship for their outdoor lightingWe asked the customer to call to discuss their concerns and reassured them that Archadeck was committed to finishing the projector and closing out the remaining itemsThe customer returned our call the same day and a meeting was set up for Archadeck and the customer to meet on the following Tuesday, July 5th at the customers home Archadeck and the customer met on July 5th and discussed their concerns, the final completion list, items that we were still waiting to receive in order to complete the project, and a completion timeline Archadeck is now in the process of completing these final items and are anticipating on having the items completed soonWe are truly sorry the customer was not 100% satisfied with their experience but hope that in the end they will be pleased with the quality and be able to experience many hours of enjoyment from their Archadeck project Sincerely - Archadeck of Nova Scotia Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] This project is months into what was advertised as a simple project that should be complete in a short timeI cannot give you timing specifics because the promised timeline was never delivered by the business [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/08/19) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] We have returned the project retainerWe have also returned the deposit on the cancelled contractThis completely refunds all of the money that was given to usThis should close this matter completelyThe complaint should be removed 100% Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/08/20) */ Our issue has been resolved to our satisfactionWe wish to withdraw our complaint against Archadeck as well as any review we may have submitted Thank you for the support Kind Regards, [redacted]