Rapid Fire PC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sorry, l hit the wrong thing and never got replyI took my computer to Best Buy as I was told toThey had to reinstall my Microsoft back to the day that l purchased itThey also put in malware and spywareAnd updated everything on it I payed a total of $for all total billSaid that the previous repair is what.took out my MicrosoftWhy would there be such a difference in price to fix itWhy if this say it was not there fault when they so called had the maul ware and spyware already in it [redacted]

-I'm really sorry for any inconvenience you experiencedFrom our Notes we are showing that all the work was completed and the customer said it was resolvedAttached is all the work that was completedPlease call us at *** for any additional Questions

We are really sorry for any inconvience you experience with our company. However we did perform all work requested. If you are having any other problems we would be happy to have technician re look at your computer. Below is all the work that was performed on the...

computer.  SubjectRapid Fix + Rapid Shield + Rapid PlatinumAssigned To[redacted]Due DateNameRelated To[redacted]Fulfillment Company NameServer PlusClose Date2/2/2017 2:27 PMTechnician Assigned[redacted]Rep NameActivity TypeNew SaleMac AddressLatest Time We can Call Customer10pm central timeTest 21Commentsemail recovery and icon. please help her on her iPad, she cannot connect to the internet.Turnaround Time (Days)1Service Agreement SignedTask Age0 Days 20 Hours 56 MinutesCustomer Needs to be ConnectedEmail Opt OutPhone SupportTechnician Cleaning RecordsPriorityNormalEmail Recovery or Setup RequiredYesStatusCompletedEmail ProviderGmailDevice TypePCGoogle Chrome CleanedNot InstalledRestore Point Before Starting WorkInternet Explorer CleanedYesPanda Scripts CompletedManual CleanFirefox CleanedSpyware Threats RemovedONYX (Mac Clean Only)CCleaner Threats Removed2787Windows Updates DoneNot NecessaryVirus Threats Removed187Rapid Backup InstalledCCleaner Registry Repaired751Panda End Point Protection InstalledMalware Threats Removed0Panda Cloud Cleaner InstalledDisk Defrag CompletedYesPanda Systems Management InstalledSpecial Requests For TechniciansTechnician Tools RemovedCreated By[redacted], 2/1/2017 6:31 PMCustomer Closeout Page CompletedNotesTechnician NotesFEB 1 (HARVEY)• create a restore point• run rkill• run jrt• scanned with ccleaner: 2787 MB removed, 751 registry fixed• scanned with mbam: 187 threats removed• scanned with cloud cleaner• installed backupTechnician Notes 2• installed system management• installed end point protection• cleaned the browser• set the homepage togoogle.com• checked the ipad and it is connected to the network but no internet connection• restarted the routerTechnician Notes 3• restarted the ipad• customer tried to check if their is internet connection and it has a connection now• tried to check for their email but the password is not correct. agreed with the customer to continue with the email tomorrowEOSTechnician Notes 4FEB 2 (HARVEY)• the customer's ipad still not working• tried to connect to the other wifi network and it connected fine• customer's son tried to browse and he said their ipad works now• tried to check for their emailTechnician Notes 5• recovered their email.• checked if they could receive an email in their ipad, it received fine• created a shortcut on desktop for their email• customer tried to open the shortcut and it opened their email fineTechnician Notes 6• customer validated they have no other concerns with t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Sorry, l hit the wrong thing and never got reply. I took my computer to Best Buy as I was told to. They had to reinstall my Microsoft back to the day that l purchased it. They also put in malware and spyware. And updated everything on it . I payed a total of $218 for all total bill. Said that the previous repair is what.took out my Microsoft. Why would there be such a difference in price to fix it. Why if this say it was not there fault when they so called had the maul ware and spyware already in it. [redacted]