Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Dear KW, It was very nice talking with you today I appreciate you graciously accepting my apologyIt was a pleasure speaking with a fellow business owner that understands that one of the most difficult tasks we have to deal with is ensuring our employees carry out their duties as we have instructed them toWe strive to hire the best employees in the business that provide the highest quality service, but occasionally a problem may occurI would like to send you and your family a small gift for bringing this to my attention and allowing us to better ourselves My sincerest apologies for any inconvenience we may have caused Kindest Regards, RR-Owner and CEO Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to thank Rapid Auto Glass for reviewing my complaint although it wasn't a pleasant experience for myself I am very glad that they took the acknowledgement regarding my complaint they had even taken the time to contact me personally and listen to me and address all the concerns I had I hope going forward this is not an issue for the company thank you so much [redacted]
What a joke! This company is the worst! It took them about a month to finally get a window fixed They called on the day that it was supposed to get fixed, and they gave a 2-pm window It's 5:30, still not here Plus, the guy answering the phone has zero customer service skills Do not use this company!
What a joke! This company is the worst! It took them about a month to finally get a window fixed. They called on the day that it was supposed to get fixed, and they gave a 2-5 pm window. It's 5:30, still not here. Plus, the guy answering the phone has zero customer service skills. Do not use this company!
Initial Business Response /* (1000, 5, 2015/11/09) */
Dear KW,
It was very nice talking with you today.
I appreciate you graciously accepting my apology. It was a pleasure speaking with a fellow business owner that understands that one of the most difficult tasks we have to deal with is...
ensuring our employees carry out their duties as we have instructed them to. We strive to hire the best employees in the business that provide the highest quality service, but occasionally a problem may occur. I would like to send you and your family a small gift for bringing this to my attention and allowing us to better ourselves.
My sincerest apologies for any inconvenience we may have caused.
Kindest Regards,
RR-Owner and CEO
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank Rapid Auto Glass for reviewing my complaint although it wasn't a pleasant experience for myself I am very glad that they took the acknowledgement regarding my complaint they had even taken the time to contact me personally and listen to me and address all the concerns I had I hope going forward this is not an issue for the company thank you so much [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Dear KW, It was very nice talking with you today I appreciate you graciously accepting my apologyIt was a pleasure speaking with a fellow business owner that understands that one of the most difficult tasks we have to deal with is ensuring our employees carry out their duties as we have instructed them toWe strive to hire the best employees in the business that provide the highest quality service, but occasionally a problem may occurI would like to send you and your family a small gift for bringing this to my attention and allowing us to better ourselves My sincerest apologies for any inconvenience we may have caused Kindest Regards, RR-Owner and CEO Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to thank Rapid Auto Glass for reviewing my complaint although it wasn't a pleasant experience for myself I am very glad that they took the acknowledgement regarding my complaint they had even taken the time to contact me personally and listen to me and address all the concerns I had I hope going forward this is not an issue for the company thank you so much [redacted]
What a joke! This company is the worst! It took them about a month to finally get a window fixed They called on the day that it was supposed to get fixed, and they gave a 2-pm window It's 5:30, still not here Plus, the guy answering the phone has zero customer service skills Do not use this company!
What a joke! This company is the worst! It took them about a month to finally get a window fixed. They called on the day that it was supposed to get fixed, and they gave a 2-5 pm window. It's 5:30, still not here. Plus, the guy answering the phone has zero customer service skills. Do not use this company!
Initial Business Response /* (1000, 5, 2015/11/09) */
Dear KW,
It was very nice talking with you today.
I appreciate you graciously accepting my apology. It was a pleasure speaking with a fellow business owner that understands that one of the most difficult tasks we have to deal with is...
ensuring our employees carry out their duties as we have instructed them to. We strive to hire the best employees in the business that provide the highest quality service, but occasionally a problem may occur. I would like to send you and your family a small gift for bringing this to my attention and allowing us to better ourselves.
My sincerest apologies for any inconvenience we may have caused.
Kindest Regards,
RR-Owner and CEO
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank Rapid Auto Glass for reviewing my complaint although it wasn't a pleasant experience for myself I am very glad that they took the acknowledgement regarding my complaint they had even taken the time to contact me personally and listen to me and address all the concerns I had I hope going forward this is not an issue for the company thank you so much [redacted]