When you made your reservation with our company you reserved the party bus from p.mto a.m- the representative, Mary, explained that our driver "usually try to arrive about minutes prior to the pitime in order to go over paperwork and review the bus" - the driver arrived at your pilocation at 8:p.mper the GPS Tracking Report for the vehicleYou also confirmed this information when you spoke to the supervisor You had, in fact, requested the silver bus and Mary explained that she would put the silver bus in as your requested vehicle but that we do not guarantee colors in case another trip goes into overtime or if there are any mechanical problems Additionally, this information is detailed in the contract that you signed (see #on the contract terms and conditions.) The driver had completed all paperwork with you and was ready to leave the pilocation by 9:p.mAt 9:p.myou and your group were all on the bus and you gave the driver your phone to take pictures - thus causing the bus to not actually get the trip started until 9:p.m Your reservation at your first location was scheduled for 9:p.mbut the location was an hour + from your pilocation (which Mary advised when she made the reservation with you that you would need more time than what you had scheduled to get from your pito the first stop and you told her that you knew what you were doing) En-route to your first stop, your group had to stop to use the restroom, setting the trip back another minutes You arrived at your stop at 10:p.mWhen you called the 800#, after hours, you advised the representative that you were interested in having more time added to your reservation, to which you were advised that the driver would be able to accommodate your request and that payment would be handled with the office on Monday for the overtime Per your contract, the overtime rate for the party bus is $- it is noted in different areas on the contract as well as Mary re-confirming this information with you when she confirmed your reservation Again, per your contract, your drop off time was scheduled for a.m- you were advised that if you went into overtime you would be automatically charged the $overtime charge (as stated on the contract.) On Monday, the accounting department attempted to charge your credit card the overtime charge and it was declined When you were contacted to discuss payment you began to complain about the services When you were asked how you wished to handle the overtime payment, you stated that you didn't have the money and asked if you could pay half When you were advised that payment of the overtime, in full, was required you became irate and we were unable to continue any conversation Our attorney will be contacting you to determine how you wish to proceed with the overtime fee that is dueWe wont be refunding money to the account since it was declined and we were unable to charge an amount that is actually due!
Customer contracted party bus services on 11.21 from 10 p.m. to 2 a.m We include complimentary club entry at any of our partnering clubs but inform customers that ultimately club entry is left to the business' discretion. We have text confirmation that the club approved the group being... added to the guest list as well as text confirmation from the club representative indicating that they were a rowdy crowd and being denied entry. That is completely out of our control. We have no say in what another business chooses to do. We then told the customer that she could choose another club from our partnering club list and she declined then cancelled the trip in the middle of us providing service. Per the contract, no refund is due.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I never told the operator that I would like to have an additional hourThis Comapny is a rip off and they lieI am not going to deal with this matter, because at the end their business will foldGod don't like ugly, what goes around comes aroundI will pay the $dollars, because they will need it in the near futureIt will come a day when they will have to answer to a higher being, and when they do, I hope they are forgivenI am done going back and forth with this money hungry companyGod bless your souls because you will need itI will pay the remaining balance.
Regards,
*** ***
Customer contracted party bus services on 11.21 from 10 p.m. to 2 a.m We include complimentary club entry at any of our partnering clubs but inform customers that ultimately club entry is left to the business' discretion. We have text confirmation that the club approved the group being...
added to the guest list as well as text confirmation from the club representative indicating that they were a rowdy crowd and being denied entry. That is completely out of our control. We have no say in what another business chooses to do. We then told the customer that she could choose another club from our partnering club list and she declined then cancelled the trip in the middle of us providing service. Per the contract, no refund is due.
When you made your reservation with our company you reserved the party bus from 9 p.m. to 2 a.m. - the representative, Mary, explained that our driver "usually try to arrive about 15 minutes prior to the pick-up time in order to go over paperwork and review the bus" - the driver arrived at your...
pick-up location at 8:58 p.m. per the GPS Tracking Report for the vehicle. You also confirmed this information when you spoke to the supervisor. You had, in fact, requested the silver bus and Mary explained that she would put the silver bus in as your requested vehicle but that we do not guarantee colors in case another trip goes into overtime or if there are any mechanical problems. Additionally, this information is detailed in the contract that you signed (see #12 on the contract terms and conditions.) The driver had completed all paperwork with you and was ready to leave the pick-up location by 9:02 p.m. At 9:13 p.m. you and your group were all on the bus and you gave the driver your phone to take pictures - thus causing the bus to not actually get the trip started until 9:15 p.m. Your reservation at your first location was scheduled for 9:30 p.m. but the location was an hour + from your pick-up location (which Mary advised when she made the reservation with you that you would need more time than what you had scheduled to get from your pick-up to the first stop and you told her that you knew what you were doing). En-route to your first stop, your group had to stop to use the restroom, setting the trip back another 10 minutes. You arrived at your stop at 10:25 p.m. When you called the 800#, after hours, you advised the representative that you were interested in having more time added to your reservation, to which you were advised that the driver would be able to accommodate your request and that payment would be handled with the office on Monday for the overtime. Per your contract, the overtime rate for the party bus is $300 - it is noted in 3 different areas on the contract as well as Mary re-confirming this information with you when she confirmed your reservation. Again, per your contract, your drop off time was scheduled for 2 a.m. - you were advised that if you went into overtime you would be automatically charged the $300 overtime charge (as stated on the contract.) On Monday, the accounting department attempted to charge your credit card the overtime charge and it was declined. When you were contacted to discuss payment you began to complain about the services. When you were asked how you wished to handle the overtime payment, you stated that you didn't have the money and asked if you could pay half. When you were advised that payment of the overtime, in full, was required you became irate and we were unable to continue any conversation. Our attorney will be contacting you to determine how you wish to proceed with the overtime fee that is due. We wont be refunding money to the account since it was declined and we were unable to charge an amount that is actually due!
From: American Eagle Limo.com<[email protected]>Date: Mon, Mar 6, 2017 at 3:30 PMSubject: FW: Pre Trip Confirmation - [redacted] Trip #[redacted] 02/18/2017 thank you for sending over the complain ,,1. all issues solved...
and customer got there service for their birthday ..:) as you can see the reply below customer agreed to all services ..2. the story was what made him angry he wanted to put more people on the bus and do shuttle and put more than 30 passenger on the bus3. his contract stated only 30 passenger but he wanted to do shuttle from [redacted] to [redacted] night club since he grouped increased by more passengers and at first we4. said no to him but we went above and behind and made him happy without any extra charge and provided him shuttle service also we have all the conversion and also5. emails back and forth in if you needed to close the case J let me know I would be happy to sent over to you if you get a different story you know people J6. thank again ms freeman www.americaneaglelimo.comwww.americaneaglelimo.com/video/###-###-######...⇄ communication may contain confidential and/or proprietary information from American Eagle Limousine, Inc. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distribution, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law. From: [redacted].com] Sent: Saturday, February 18, 2017 1:39 PMTo: American Eagle Limo.comSubject: Re: Pre Trip Confirmation - [redacted] Trip #[redacted] 02/18/2017 ConfirmOn Friday, February 17, 2017, American Eagle Limo.com <[email protected]> wrote:THANK YOU FOR CHOOSINGAMERICAN EAGLE LIMOUSINE, INC.We require the contract signer,who made the reservation,be present to give their ID and CREDIT CARD at thecontracted pick-up location. The bus or limo will not move until this has taken place!!NO EXCEPTIONS!(this is done for safety and security reasons)There is a$300hold on the card which will be released if there is no overtime or damages done while on your trip. Please revert back to your confirmation (line #3) to view terms and conditions.Once the tickets from the weekend have been closed out and it is verified that no additional charges are to be applied the pre-authorizations will be released. Depending upon your bank’s timeline, it could take 48 hours for the release to be processed. I will email you if it appears that there will be any additional charges on your accountPlease bring extra Ice on board; we fill our bins halfway in order to leave room for your beverages(Keep in mind the hotter it is the fasterthe ice melts)Please be Courteous to our other passengers; Excessive mess cleanup feewill end up being charged to your card. If you need trash bags or need to stop to empty LET THE DRIVER KNOW!MUSIC HOW TO PAIR [redacted]Go to Source and click until you reach BT1From there go to customers phone have them turn their Bluetooth on and scan until you find JVC UNITHave them hit pair from their phone that will prompt you the stereo system to say that you need to hit yes to confirmOnly 1 phone can be paired at a time!Then it will say PAIRED and you are all set! CLEAR [redacted]Click on hold MENU until screen comes upScroll until you see Bluetooth hit the center to press enterSelect delete pairingPush to delete pairing, hit confirm then hit okPairing has now been deleted AUX CORDCustomer must provide their own AUX cord. American Eagle Limousine does not provide. To connect your cord simple connect to the stereo system and make sure it says AUX and you can start playing your music. You can search for AUX by pressing the source button on the stereoIf we are providing pickup and drop off servicesEVERYONE MUST BEready on time!NO EXCEPTIONS.We will not wait the bus will leave!There isABSOLUTELY NOsmoking or eatingpermittedon the bus.If this is taking place, the trip will IMMEDIATELY be TERMINATED with NO REFUND!!!WeWILL NOTride around.You must have destinations. If you do not want to be at a certain area early we will [redacted] and you can stay and enjoy the bus, but we will not ride you around.The contract holderMUSTinspect the vehicle,with the Chauffeur,prior to any other passengers boarding.The contract holder MUSTinspect the vehicle,with the Chauffeur,at the end of the tripto determine if there are additional charges for damages.There is absolutelyNO JUMPING ON THE BUSwhile vehicle is in motion.ABSOLUTELY NO STANDING ON SEATS OR SITTING ON BACKS AT ANY TIME OR FOR ANY REASON. DAMAGE DONE TO THE SEATS WILL RESULT IN A $950 PER INCIDENT CHARGE EXCLUDING LABOR AND TRIPS WILL BE TERMINATED IMMEDIATELY WITH NO REFUND DUE.No horseplay or roughness at anytime will be permittedAll itineraries are to be given ahead of time; we will not deviate from the route,NO EXCEPTIONS!You cannot call/tell the driver to change address while on the trip.The driver has the ability to stop the trip,at anytime,ina safe location ifpassengersare out ofcontroland/or if the drivers see/hears anything out of the ordinary. Further, the driver has been ordered to contact local authorities if he/she cannot get passengers to cooperate and/or terminate the trip immediately, WITH NO REFUND.Please be courteous to our drivers. They are there to help you getSAFELYto and from your specified locations.Theycannot performexemplary,safe service if you are not abiding by the rules.Our rules are in place for a reason.We have beenin businessfor over 30 years andassure you that the safety of all passengers is our NUMBER ONE PRIORITY!We will not tolerate any foul language, obscene gestures,racial slursor any type of torment or rudeness to the Driver. We willIMMEDIATELY TERMINATE THE TRIP WITH NO REFUND – NO EXCEPTIONS!Please respond AGREE after reviewing.Use this email to forward to your group so everyone understands the rules.Thank you for taking the time to review and read over the rules. If everyone understands and abides by these rules, we will guarantee you and your group will have a memorable experience. If you have any questions, please feel free to call at any time. Trip Confirmation #:[redacted]Passenger :[redacted]Reference#:Passengers Count:30 Pick-Up:09:30PMDrop-Off:03:00AMTrip Date:Saturday Feb 18, 2017Reserved By:SELFService Type:PARTY BUSTrip Description:BIRTHDAY (B)Phone Information:Passenger PhonesAccount PhonesWork: - - EXT: Home: - - Mobile:###-###-####Contact PhonesTrip PhonesPhone: - - Phone: - -Routing & Pick-Up / Drop-Off Details:[redacted] APARTMENTS,, [redacted], ALEXANDRIA, VA [redacted] 30.00THE [redacted] AT [redacted] WASHINGTON DC 20005###-###-####-0100AM[redacted] APARTMENTS,, [redacted], ALEXANDRIA, VA [redacted]-ALL OT TIME /DAMAGES TIME WILL BE CHARGED ON CREDIT CARD NO EXCEPTIONS[redacted]CUSTOMER UNDERSTANDS THERE IS $300 SECURITY HOLD ON CC ON FILE FOR OVERTIME AND DAMAGES[redacted]NO EATING**NO BOTTLE BEERS**NO STANDING ON SEATS**NO SMOKING OF ANY KIND[redacted]NO COOLERS[redacted]DRIVERS GRATUITY (TIP) PARTIAL NOT INCLUDED IN PRICE[redacted]2 TRIPS ...[redacted]####-###-####Trip Charges:Basic Rate$995.00Trip Total$995.00PAYMENT$300.00[redacted] SALE 10/20/2016CC #: [redacted]Auth Code: [redacted]PAYMENT$300.00[redacted] SALE 11/03/2016CC #: [redacted]Auth Code: [redacted]PAYMENT$395.00[redacted] SALE 12/01/2016CC #: [redacted]Auth Code: [redacted]TOTAL DUE$0.00Terms & Conditions:Client represents to be at least 18 years of age and legally capable of entering into this contract under Virginia law.100% non-refundable payment is expected when the reservation is made. All payments are non-refundable and non-transferrable. Cancellations must be submitted in writing.Client verifies that date, times, number of passengers and billing information is accurately stated.Overtime will be permitted, upon availability, and rounded off to the next hour. Overtime rates are not negotiable and charged to the customer according to the GPS Tracking Report for each limousine. Chauffeurs do not have the ability to waive overtime for any reason.Minimum contract price is fixed once contract is signed. Early dismissal, downsizing or shortening of hours will not adjust price. Client is responsible for airport/concert [redacted]ing and tolls.There will be a $100 charge per person, if the number of passengers increases from the contract.Company/agentsare not responsible for personal property of the customer or customer's guests.Company reserves the right to establish rules of guest conduct, including termination of rental, without refund, due to non-compliant guest conduct, smoking or illegal use of alcohol/narcotics.Additional charges will be applied to the credit card on file to cover any damages that occur; Smoking $400, Cigarette Burns $500, Ripped/Damaged Upholstery or Missing/Damaged Sunroof/Damaged TV or Radio $700, Stains $200, Vomit $250, Lost/Broken Glasses $30.Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel. There may be unexpected vehicle breakdowns beyond the control of the company for which company shall not be liable to customer. There shall be no recourse for the same. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due.Vehicle requests are not guaranteed as vehicles are sold/updated at the discretionof management.AMERICAN EAGLE LIMOUSINE, INC."The Ultimate in Exotic Limousines"8390-C Terminal RoadLorton, VA 22079www.americaneaglelimo.com###-###-####FAX:[redacted]9
When you made your reservation with our company you reserved the party bus from p.mto a.m- the representative, Mary, explained that our driver "usually try to arrive about minutes prior to the pitime in order to go over paperwork and review the bus" - the driver arrived at your pilocation at 8:p.mper the GPS Tracking Report for the vehicleYou also confirmed this information when you spoke to the supervisor You had, in fact, requested the silver bus and Mary explained that she would put the silver bus in as your requested vehicle but that we do not guarantee colors in case another trip goes into overtime or if there are any mechanical problems Additionally, this information is detailed in the contract that you signed (see #on the contract terms and conditions.) The driver had completed all paperwork with you and was ready to leave the pilocation by 9:p.mAt 9:p.myou and your group were all on the bus and you gave the driver your phone to take pictures - thus causing the bus to not actually get the trip started until 9:p.m Your reservation at your first location was scheduled for 9:p.mbut the location was an hour + from your pilocation (which Mary advised when she made the reservation with you that you would need more time than what you had scheduled to get from your pito the first stop and you told her that you knew what you were doing) En-route to your first stop, your group had to stop to use the restroom, setting the trip back another minutes You arrived at your stop at 10:p.mWhen you called the 800#, after hours, you advised the representative that you were interested in having more time added to your reservation, to which you were advised that the driver would be able to accommodate your request and that payment would be handled with the office on Monday for the overtime Per your contract, the overtime rate for the party bus is $- it is noted in different areas on the contract as well as Mary re-confirming this information with you when she confirmed your reservation Again, per your contract, your drop off time was scheduled for a.m- you were advised that if you went into overtime you would be automatically charged the $overtime charge (as stated on the contract.) On Monday, the accounting department attempted to charge your credit card the overtime charge and it was declined When you were contacted to discuss payment you began to complain about the services When you were asked how you wished to handle the overtime payment, you stated that you didn't have the money and asked if you could pay half When you were advised that payment of the overtime, in full, was required you became irate and we were unable to continue any conversation Our attorney will be contacting you to determine how you wish to proceed with the overtime fee that is dueWe wont be refunding money to the account since it was declined and we were unable to charge an amount that is actually due!
Customer contracted party bus services on 11.21 from 10 p.m. to 2 a.m We include complimentary club entry at any of our partnering clubs but inform customers that ultimately club entry is left to the business' discretion. We have text confirmation that the club approved the group being... added to the guest list as well as text confirmation from the club representative indicating that they were a rowdy crowd and being denied entry. That is completely out of our control. We have no say in what another business chooses to do. We then told the customer that she could choose another club from our partnering club list and she declined then cancelled the trip in the middle of us providing service. Per the contract, no refund is due.
Thank you for making the payment
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I never told the operator that I would like to have an additional hourThis Comapny is a rip off and they lieI am not going to deal with this matter, because at the end their business will foldGod don't like ugly, what goes around comes aroundI will pay the $dollars, because they will need it in the near futureIt will come a day when they will have to answer to a higher being, and when they do, I hope they are forgivenI am done going back and forth with this money hungry companyGod bless your souls because you will need itI will pay the remaining balance.
Regards,
*** ***
Customer contracted party bus services on 11.21 from 10 p.m. to 2 a.m We include complimentary club entry at any of our partnering clubs but inform customers that ultimately club entry is left to the business' discretion. We have text confirmation that the club approved the group being...
added to the guest list as well as text confirmation from the club representative indicating that they were a rowdy crowd and being denied entry. That is completely out of our control. We have no say in what another business chooses to do. We then told the customer that she could choose another club from our partnering club list and she declined then cancelled the trip in the middle of us providing service. Per the contract, no refund is due.
When you made your reservation with our company you reserved the party bus from 9 p.m. to 2 a.m. - the representative, Mary, explained that our driver "usually try to arrive about 15 minutes prior to the pick-up time in order to go over paperwork and review the bus" - the driver arrived at your...
pick-up location at 8:58 p.m. per the GPS Tracking Report for the vehicle. You also confirmed this information when you spoke to the supervisor. You had, in fact, requested the silver bus and Mary explained that she would put the silver bus in as your requested vehicle but that we do not guarantee colors in case another trip goes into overtime or if there are any mechanical problems. Additionally, this information is detailed in the contract that you signed (see #12 on the contract terms and conditions.) The driver had completed all paperwork with you and was ready to leave the pick-up location by 9:02 p.m. At 9:13 p.m. you and your group were all on the bus and you gave the driver your phone to take pictures - thus causing the bus to not actually get the trip started until 9:15 p.m. Your reservation at your first location was scheduled for 9:30 p.m. but the location was an hour + from your pick-up location (which Mary advised when she made the reservation with you that you would need more time than what you had scheduled to get from your pick-up to the first stop and you told her that you knew what you were doing). En-route to your first stop, your group had to stop to use the restroom, setting the trip back another 10 minutes. You arrived at your stop at 10:25 p.m. When you called the 800#, after hours, you advised the representative that you were interested in having more time added to your reservation, to which you were advised that the driver would be able to accommodate your request and that payment would be handled with the office on Monday for the overtime. Per your contract, the overtime rate for the party bus is $300 - it is noted in 3 different areas on the contract as well as Mary re-confirming this information with you when she confirmed your reservation. Again, per your contract, your drop off time was scheduled for 2 a.m. - you were advised that if you went into overtime you would be automatically charged the $300 overtime charge (as stated on the contract.) On Monday, the accounting department attempted to charge your credit card the overtime charge and it was declined. When you were contacted to discuss payment you began to complain about the services. When you were asked how you wished to handle the overtime payment, you stated that you didn't have the money and asked if you could pay half. When you were advised that payment of the overtime, in full, was required you became irate and we were unable to continue any conversation. Our attorney will be contacting you to determine how you wish to proceed with the overtime fee that is due. We wont be refunding money to the account since it was declined and we were unable to charge an amount that is actually due!
From: American Eagle Limo.com<[email protected]>Date: Mon, Mar 6, 2017 at 3:30 PMSubject: FW: Pre Trip Confirmation - [redacted] Trip #[redacted] 02/18/2017 thank you for sending over the complain ,,1. all issues solved...
and customer got there service for their birthday ..:) as you can see the reply below customer agreed to all services ..2. the story was what made him angry he wanted to put more people on the bus and do shuttle and put more than 30 passenger on the bus3. his contract stated only 30 passenger but he wanted to do shuttle from [redacted] to [redacted] night club since he grouped increased by more passengers and at first we4. said no to him but we went above and behind and made him happy without any extra charge and provided him shuttle service also we have all the conversion and also5. emails back and forth in if you needed to close the case J let me know I would be happy to sent over to you if you get a different story you know people J6. thank again ms freeman www.americaneaglelimo.comwww.americaneaglelimo.com/video/###-###-######...⇄ communication may contain confidential and/or proprietary information from American Eagle Limousine, Inc. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distribution, and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable law. From: [redacted].com] Sent: Saturday, February 18, 2017 1:39 PMTo: American Eagle Limo.comSubject: Re: Pre Trip Confirmation - [redacted] Trip #[redacted] 02/18/2017 ConfirmOn Friday, February 17, 2017, American Eagle Limo.com <[email protected]> wrote:THANK YOU FOR CHOOSINGAMERICAN EAGLE LIMOUSINE, INC.We require the contract signer,who made the reservation,be present to give their ID and CREDIT CARD at thecontracted pick-up location. The bus or limo will not move until this has taken place!!NO EXCEPTIONS!(this is done for safety and security reasons)There is a$300hold on the card which will be released if there is no overtime or damages done while on your trip. Please revert back to your confirmation (line #3) to view terms and conditions.Once the tickets from the weekend have been closed out and it is verified that no additional charges are to be applied the pre-authorizations will be released. Depending upon your bank’s timeline, it could take 48 hours for the release to be processed. I will email you if it appears that there will be any additional charges on your accountPlease bring extra Ice on board; we fill our bins halfway in order to leave room for your beverages(Keep in mind the hotter it is the fasterthe ice melts)Please be Courteous to our other passengers; Excessive mess cleanup feewill end up being charged to your card. If you need trash bags or need to stop to empty LET THE DRIVER KNOW!MUSIC HOW TO PAIR [redacted]Go to Source and click until you reach BT1From there go to customers phone have them turn their Bluetooth on and scan until you find JVC UNITHave them hit pair from their phone that will prompt you the stereo system to say that you need to hit yes to confirmOnly 1 phone can be paired at a time!Then it will say PAIRED and you are all set! CLEAR [redacted]Click on hold MENU until screen comes upScroll until you see Bluetooth hit the center to press enterSelect delete pairingPush to delete pairing, hit confirm then hit okPairing has now been deleted AUX CORDCustomer must provide their own AUX cord. American Eagle Limousine does not provide. To connect your cord simple connect to the stereo system and make sure it says AUX and you can start playing your music. You can search for AUX by pressing the source button on the stereoIf we are providing pickup and drop off servicesEVERYONE MUST BEready on time!NO EXCEPTIONS.We will not wait the bus will leave!There isABSOLUTELY NOsmoking or eatingpermittedon the bus.If this is taking place, the trip will IMMEDIATELY be TERMINATED with NO REFUND!!!WeWILL NOTride around.You must have destinations. If you do not want to be at a certain area early we will [redacted] and you can stay and enjoy the bus, but we will not ride you around.The contract holderMUSTinspect the vehicle,with the Chauffeur,prior to any other passengers boarding.The contract holder MUSTinspect the vehicle,with the Chauffeur,at the end of the tripto determine if there are additional charges for damages.There is absolutelyNO JUMPING ON THE BUSwhile vehicle is in motion.ABSOLUTELY NO STANDING ON SEATS OR SITTING ON BACKS AT ANY TIME OR FOR ANY REASON. DAMAGE DONE TO THE SEATS WILL RESULT IN A $950 PER INCIDENT CHARGE EXCLUDING LABOR AND TRIPS WILL BE TERMINATED IMMEDIATELY WITH NO REFUND DUE.No horseplay or roughness at anytime will be permittedAll itineraries are to be given ahead of time; we will not deviate from the route,NO EXCEPTIONS!You cannot call/tell the driver to change address while on the trip.The driver has the ability to stop the trip,at anytime,ina safe location ifpassengersare out ofcontroland/or if the drivers see/hears anything out of the ordinary. Further, the driver has been ordered to contact local authorities if he/she cannot get passengers to cooperate and/or terminate the trip immediately, WITH NO REFUND.Please be courteous to our drivers. They are there to help you getSAFELYto and from your specified locations.Theycannot performexemplary,safe service if you are not abiding by the rules.Our rules are in place for a reason.We have beenin businessfor over 30 years andassure you that the safety of all passengers is our NUMBER ONE PRIORITY!We will not tolerate any foul language, obscene gestures,racial slursor any type of torment or rudeness to the Driver. We willIMMEDIATELY TERMINATE THE TRIP WITH NO REFUND – NO EXCEPTIONS!Please respond AGREE after reviewing.Use this email to forward to your group so everyone understands the rules.Thank you for taking the time to review and read over the rules. If everyone understands and abides by these rules, we will guarantee you and your group will have a memorable experience. If you have any questions, please feel free to call at any time. Trip Confirmation #:[redacted]Passenger :[redacted]Reference#:Passengers Count:30 Pick-Up:09:30PMDrop-Off:03:00AMTrip Date:Saturday Feb 18, 2017Reserved By:SELFService Type:PARTY BUSTrip Description:BIRTHDAY (B)Phone Information:Passenger PhonesAccount PhonesWork: - - EXT: Home: - - Mobile:###-###-####Contact PhonesTrip PhonesPhone: - - Phone: - -Routing & Pick-Up / Drop-Off Details:[redacted] APARTMENTS,, [redacted], ALEXANDRIA, VA [redacted] 30.00THE [redacted] AT [redacted] WASHINGTON DC 20005###-###-####-0100AM[redacted] APARTMENTS,, [redacted], ALEXANDRIA, VA [redacted]-ALL OT TIME /DAMAGES TIME WILL BE CHARGED ON CREDIT CARD NO EXCEPTIONS[redacted]CUSTOMER UNDERSTANDS THERE IS $300 SECURITY HOLD ON CC ON FILE FOR OVERTIME AND DAMAGES[redacted]NO EATING**NO BOTTLE BEERS**NO STANDING ON SEATS**NO SMOKING OF ANY KIND[redacted]NO COOLERS[redacted]DRIVERS GRATUITY (TIP) PARTIAL NOT INCLUDED IN PRICE[redacted]2 TRIPS ...[redacted]####-###-####Trip Charges:Basic Rate$995.00Trip Total$995.00PAYMENT$300.00[redacted] SALE 10/20/2016CC #: [redacted]Auth Code: [redacted]PAYMENT$300.00[redacted] SALE 11/03/2016CC #: [redacted]Auth Code: [redacted]PAYMENT$395.00[redacted] SALE 12/01/2016CC #: [redacted]Auth Code: [redacted]TOTAL DUE$0.00Terms & Conditions:Client represents to be at least 18 years of age and legally capable of entering into this contract under Virginia law.100% non-refundable payment is expected when the reservation is made. All payments are non-refundable and non-transferrable. Cancellations must be submitted in writing.Client verifies that date, times, number of passengers and billing information is accurately stated.Overtime will be permitted, upon availability, and rounded off to the next hour. Overtime rates are not negotiable and charged to the customer according to the GPS Tracking Report for each limousine. Chauffeurs do not have the ability to waive overtime for any reason.Minimum contract price is fixed once contract is signed. Early dismissal, downsizing or shortening of hours will not adjust price. Client is responsible for airport/concert [redacted]ing and tolls.There will be a $100 charge per person, if the number of passengers increases from the contract.Company/agentsare not responsible for personal property of the customer or customer's guests.Company reserves the right to establish rules of guest conduct, including termination of rental, without refund, due to non-compliant guest conduct, smoking or illegal use of alcohol/narcotics.Additional charges will be applied to the credit card on file to cover any damages that occur; Smoking $400, Cigarette Burns $500, Ripped/Damaged Upholstery or Missing/Damaged Sunroof/Damaged TV or Radio $700, Stains $200, Vomit $250, Lost/Broken Glasses $30.Customer understands and accepts that Acts of God, unforeseen traffic and severe weather conditions delay travel. There may be unexpected vehicle breakdowns beyond the control of the company for which company shall not be liable to customer. There shall be no recourse for the same. If a replacement vehicle is sent &/or customer refuses a replacement vehicle, no refund is due.Vehicle requests are not guaranteed as vehicles are sold/updated at the discretionof management.AMERICAN EAGLE LIMOUSINE, INC."The Ultimate in Exotic Limousines"8390-C Terminal RoadLorton, VA 22079www.americaneaglelimo.com###-###-####FAX:[redacted]9