Rapid Park Industries

we reviewed the work order & the original work order. we are still not sure how water got in the transmission.there are signs of water on the van,we also found a tsb regarding water intrusion due to faulty cowl drains. Since there is no way to determine how water got in the transmission we...

refunded $1724.75 to the customer's ex husband as he paid the second invoice. We will contact the customer to make FORD RECOMMENDED repairs to the cowl drains.  I think there was some missunderstandings , our service manager never accused the customer of sabotage, he stated that sabotage was a possible source of the water.Thanks again for your help & understanding in this matter.

Revdex.com:At this time, I have not been contacted by Rapid Park Industries regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by KRW Operating Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Refusal by garage attendant to release my car to me, the owner. I was an ongoing monthly customer. I had followed all instructions and was current on all payments to the garage for the contracted parking space. I was not notified that there was any problem with my account or contract until my son, who is on the contract, went to pick up our car. At this point, the car was brought up in the garage elevator, the keys were left inside, but the garage attendants blocked access to the car, stating some billing error of non-payment. The garage manager was contacted by phone, who did not support the customer and would not/could not investigate the alleged billing dispute until 3 days later. He claimed we could not use our car until that was resolved. The police were called, the manager then came to the location in person, and finally, after much arguing, the car was released to us. I was there at that point as well. The billing dispute turned out to be an error on the part of the garage company, as we had tried to explain from the start. (Indeed that evening in the mail, I received the next month's bill with a past balance of $0.00.) The garage attendants were rude, physically intimidating, and accused my son of physical assault. However, when the police were there, they found no evidence of any assault and no complaint was taken. My son did not make any accusation, although when he had tried to get in the driver's seat of the car, one attendant blocked his way, and subsequently the other attendant closed the elevator door, trapping my son inside the garage elevator. This is no way to treat an ongoing customer in good standing, no matter what alleged offense has arisen from an obvious clerical error on their part. This incident occurred on May **, 2013. I wrote a letter to the company on May ** and have not heard back from them. I cancelled my contract with them verbally, on the phone, on May **, not wanting to patronize this business. One month later I received a bill for the month of June and July. I have since written to the company, certified mail, to make sure my contract was cancelled.Desired Settlement: -I would like one month's charges refunded to me. -I would like the company to make a change in their policy, so that no garage attendant is allowed to act as a billing representative and/or a car re-possessor. -I would like the manager on duty that day to be trained in customer relations. Indeed the attendants need some training as well, though in the past they had been courteous and efficient. -I would like confirmation that my account was closed as of May **, 2013 and that no charges are expected from after that date of cancellation, especially as my car has not been housed there. -I would like a letter of apology.

Business

Response:

In response to the complaint docket #[redacted], after reviewing all documentations on this complaint from [redacted] here are our findings:

a) We did not have her son’s name ([redacted]) on file in the garage to authorize him to retrieve her vehicle at any time. Our company policy is that we should not release any vehicle without written permission from the owner of the vehicle.

b) [redacted] called on Saturday May [redacted], 2013 for her vehicle to be ready for pickup. The

attendant in charge, [redacted], brought her vehicle down to the main floor. When the attendant saw that [redacted] was not the person attempting to pick up the vehicle, he then put the vehicle back in the elevator to take it back up to the assigned parking spot.

c) The fact the car was brought down to the main floor to be released when [redacted] called, shows

that the reason the car was not released has nothing to do with any billing issue. Again, our company policy is that the vehicle should only be released to the owner and not to anyone else. This policy was put in place to protect the customer.

d) [redacted] came to the garage and asked to pick up car # [redacted]. The attendant on duty told

him that he needed written permission from the owner of the vehicle on file in order for us to release the vehicle to him.

e) After the attendant explained to [redacted] that he cannot release the vehicle to him, [redacted] bullied his way into a freight elevator (not a passenger elevator – see photos attached). According to the attendant, [redacted] punched the attendant in the back and pushed him to get into the elevator where the car was parked, so that he could get into the vehicle to drive the vehicle out of the elevator.

f) The attendant on duty ran to the office and called 911 because [redacted] was acting aggressively and thought he was dangerous.

g) After calling the police, the attendant on duty then called his supervisor on duty; I came to the garage within 10 minutes to resolve the matter.

h) The police came at the location shortly after the call and investigated the incident. [redacted] then showed up at the location and I apprised her of the events while the police were still there. She then apologized for her son’s behavior. The police asked the attendant if he wanted to press charges against [redacted] and the attendant decided not to press charges against [redacted]. The attendant’s decision not to press charges has nothing to do with camera footage. The camera angle did not capture the assault in the far corner of the elevator.

i) I then released the vehicle after the investigation and the police left the garage. Please let me know if I you need any additional documents or information.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The report the business sent back is full of lies. My son's name was put on the account the day I opened the account. The car had been given to him many times previously to that incident. My son has never hit anyone in his life, and he did not hit (or punch) anyone at this time. My son was the person who called 911 and got the police to come over because our car was not being given to him. The person who wrote the report is the man that finally came. Originally, my son spoke to him and was told we could not have the car because payment had not been made for several months before (which was also a lie, and I brought the bank records to show that). He had told us he needed the computer to verify this and that the office was closed until Tuesday (it was a holiday weekend). I never apologized for my, or my son's behavior. The bad behavior was all on the part of the staff of the garage. The story they told was not the one that happened at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Below is our response to [redacted]’s complaint- ID# [redacted] submitted to the

a) We did not have her son’s name ([redacted]) on file in the “Garage” to authorize him to retrieve her vehicle at any time. [redacted]’ file did not authorize any optional drivers to be added. Our company’s policy is that a separate written release permission letter from the owner of the vehicle must be sent to the “Garage” to release the vehicle. This policy is to protect our customers from vehicle theft.

b) [redacted] called me on my cell phone and was very rude and aggressive. He was screaming and cursing at me in a manner that indicated he could not control himself. In the middle of my sentence when I was telling him that I will come to the garage shortly and will take care of the situation, he rudely hung up the phone on me. A few minutes later I received a call from [redacted], Attendant in Charge, stating that he had to call the police; [redacted] punched him in the back and pushed him to get into the commercial elevator where the vehicle was parked.

c) I decided to rush over to the garage to resolve the problem myself (I arrived at the garage within 10 minutes). The police were already there and asked [redacted] if he wanted press charges against [redacted] said “no” due to the fact that he had known [redacted] to be a good customer. [redacted] was also at the garage when I arrived. The Police then left and the vehicle was released to [redacted].

d) [redacted] called the police. [redacted] did not call the police. If [redacted] would have called the police, he would have filed a police report to submit the DCA and Revdex.com.

In conclusion, I believe my attendant, [redacted], who has worked for our company for more than 10 years with a great reputation for excellent customer service. [redacted] did personally apologize to me and to my attendant in front of the police officer before I released the car. This apology is also part of the reason why the attendant did not press charges against [redacted].

Should there be any additional documents or information, please do not hesitate to contact me at ###-###-####.

Sincerely,

Regional Director

Review: The garage damaged my car while it was parked in their garage at [redacted] street location. I contacted garage multiple times and finally heard back after 2 months. Their answer was it was not their fault and refused to repair the damage. Furthermore, the person told me that he is the owner of the garage and therefore he can do whatever he wants.Desired Settlement: They will need to acknowledge their responsibility for damage the car, instead of yelling at their customers over the phone telling them to go to hell. I demand an apology and cost of my repair to the vehicle.

Review: My car was parked with this garage located at [redacted] on a monthly basis. One evening (April * at 4am) as I was pulling into the garage the attendant closed the gate without first looking to see if there was a car pulling in. As I was half way through the entrance the gate came crashing down on the hood of my car scraping the paint and tearing of the antenna.

I called the police from the [redacted] Precinct. They would not file a report because it happened on private property. The attendant would not give me his name or a claim form. The next day and following 2 weeks I tried tracking down the manager who never returned my calls and never showed up for work. I contacted the Director of Operations, Victor G[redacted], who also ignored my calls. I filed a claim with my insurance company who estimated the damage to be over $1000. They contacted G[redacted] who refused all liability. When I contacted G[redacted] to ask for a claim form he never returned my calls.Desired Settlement: Repair the damages made to my car or compensate me for all damages.

Review: I had been a customer at the [redacted] since July of 2013. In July of 2015, I moved out of the area and cancelled the garage service as of July *. I have email communications with Lisette F[redacted] in Accounts Payable confirming this.

However, I did not cancel the automatic monthly payment, and mistakenly paid in full for the month of July. This was $476.94. Based on the contract I signed initially, I expected that my charge for the month would be prorated, i.e. that I would owe them the fraction of the monthly rate for July [redacted]. Of note, when I first signed on with the garage, I came in mid-month and was charged a pro-rated fee. Accordingly, I requested that the remainder ($369.24) be refunded to me.

I initially was told to converse with LIssette by email and I received acknowledgment that my cancellation and refund were in progress. After not hearing from them for several weeks, I sent reminder emails. I did not receive any response. I then called them today. I was told that instead of prorating the monthly fee, they would charge me the daily fee ($39) for the full 7 days. In fact, they initially tried to get me to send them the extra payment even though I had already paid in full for July. This is clearly not consistent with either the contract or the charges I paid initially. When I tried to argue this, they hung up on me and refused to answer my callbacks until I called from a different number. Then they agreed to refund the lesser amount ($203.94), although I fully expect that I won't see anything based on how this has been handled to date.Desired Settlement: I would like to be refunded the full amount of the prorated garage fee, $369.24. If the partial refund does in fact come through at the expected amount, I would like to receive the additional refund to total $369.24.

I would also like to warn people to be very careful in dealing with this obviously crooked business.

Consumer

Response:

At this time, I have not been contacted by Rapid Park Industries regarding complaint ID [redacted].Sincerely,[redacted]