Rapid Precision E File Tax

Complaint: [redacted] I am rejecting this response because: Mrs [redacted] and I have been communicating back and forth via personal e-mailI am more than willing to talk to her via e-mail which I have been doing because I am so frustrated with her that I don't want to say something that I will regret later over the phone, which I have told herShe also said she had been trying to call me several times, and when she e-mailed the number she had been calling it was incorrect and I did give her my correct phone number, but told her I was not wanting to talk to her on the phoneI would rather resolve this issue via e-mail that way I have everything in writing from herMrs [redacted] did say she is willing to refund me some of the cost, but refuses to say in an e-mail and will not tell me unless I call herA proposed refund amount is something I really want in writing and not over the phoneIf the Revdex.com would like all copies of our e-mail conversation showing that I am communicating with Mrs [redacted] and not refusing to talk to her I am more then willing to do so Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am very sorry you and your family were in a bad accident and I hope you are all okay and I completely understand now why you did not respond to my e-mailsThis complaint was made prior to receiving an email from you or your assistant stating you were going to make a [redacted] depositI did send two emails after 3pm yesterday requesting information on where I can pick up the [redacted] ***, to my knowledge I need to pick up at a certain location and have a reference numberKnowing you couldn't respond due to the accident, I am sorry for getting frustrated yesterday for no responseIt just gets frustrating when I send e-mails asking what is going on and I do not get a response from you for days until a complaint is filedOnce I have information on where I can pick up the [redacted] I will leave you alone and not say another word about your company and the business you run Regards, [redacted]

Mrs [redacted] is complaining that her state taxes was entered incorrectly, when in fact they were not! I contacted the state of [redacted] Revenue Department and they informed me that she owes a debt in the state and her state refund was offset to pay a pass due debt! She is claiming That she wants her fees refunded back to her, I explained to Mrs [redacted] that her state taxes were done correctly and that we could not refund her feesMrs [redacted] and her husband had to file a none resident return for that state because they are residence of the state of ***I have attached her state return information for proof password to open is [redacted]

This complaint has been passed on to the Corp office, Mr *** will be contactedIt is in our best effort to settled complaints with all customersThank you

The people who work here kept on switching whom ever was working on my taxes, it started with Telesa MMerritt then was moved to someone else.They over charged me just so they could get the most from my tax return, they lied and told me that I will get my return back in 5-business daysIt's been over a month and a few weeksIt took them weeks to finally send in my tax information and they have been avoiding my calls and text messages!!!

Ive tried to be very accommodating to *** ***, She informed me that she was having problems with her mail after I sent her her refund check of $150.00, So she says she never received the check, I canceled the check and sent her a ***, on 5/19/2014, for the amount, I failed to
send her the ref number because I simply forgotmy family was in a fatal car crash yesterday so sending some one money was least on my mindIts seems as though this woman will file a complaint when she cannot get money out of me so she will threaten me with the Revdex.com, this is becoming an extortion situation, and I will be contacting my lawyerher refund was sent via *** *** and she can pick it up from there

Mrs [redacted] is complaining that her state taxes was entered incorrectly, when in fact they were not! I contacted the state of [redacted] Revenue Department and they informed me that she owes a debt in the state and her state refund was offset to pay a pass due debt! She is claiming That she wants her...

fees refunded back to her, I explained to Mrs [redacted] that her state taxes were done correctly and that we could not refund her fees. Mrs [redacted] and her husband had to file a none resident return for that state because they are residence of the state of [redacted]. I have attached her state return information for proof.  password to open is [redacted]

I am trying to resolve this matter with Mrs [redacted] she refuses to allow me to do so, which is her choice, I have offered to fix this issue for her, and I have also offered to return some of her fees for her troubles, Mrs [redacted] will not take any of my calls, This type of state return was a first for us, and we take full responsibility, We have spoken with the state of [redacted] internal revenue, they have walked me through the return and we corrected it together. It is never our intentions to make mistakes on returns, however when and if it happens we make every effort to work with our clients to fix this matter, I have not spoken with Mrs [redacted] since March she has been talking to one of the associates, And the information my associate has given her was inaccurate. We sent out to her the corrected state return via email

Complaint: [redacted]
I am rejecting this response because:
 
This is not the same document that I was given by Mrs. [redacted] on February 4th, 2014 when I had completed my taxes with her. The first thing that I am seeing is that the upper line is checked saying that this is an amended return which Mrs. [redacted]'s assistant had been denying was checked, and the State of [redacted] told me was checked. The second error I am seeing is on line 20 a moving expense. I had moved from [redacted] to the State of [redacted] in March of 2012. At no time in 2013 did I or my husband move more than 60 miles to re-locate for work. The third error I am seeing which is what causing this whole issue is Mrs. [redacted] entered money on line 54. The State of [redacted] told me on the phone yesterday that line 54 is if you have a dwelling and the state is trying to recover this amount from me. Even though I appealed this, I was told it will be denied. I was told by the state I have to submit another amended return before my appeal return is reviewed to help fix this matter. The fourth error I am seeing is line 74 which the State of [redacted] told me is for when I pay the state money, which I did not pay the State of [redacted] money other then what was taken out of my income I received from them. The amount Mrs. [redacted] put down that I had paid the State of [redacted] was in fact the same amount that I had withheld from my federal taxes for the State of [redacted]. I am also wondering since this is not the same document which she gave me in person in February, why was I not notified when she submitted an amended return and why am I just now receiving a copy of it? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Mrs. [redacted] and I have been communicating back and forth via personal e-mail. I am more than willing to talk to her via e-mail which I have been doing because I am so frustrated with her that I don't want to say something that I will regret later over the phone, which I have told her. She also said she had been trying to call me several times, and when she e-mailed the number she had been calling it was incorrect and I did give her my correct phone number, but told her I was not wanting to talk to her on the phone. I would rather resolve this issue via e-mail that way I have everything in writing from her. Mrs. [redacted] did say she is willing to refund me some of the cost, but refuses to say in an e-mail and will not tell me unless I call her. A proposed refund amount is something I really want in writing and not over the phone. If the Revdex.com would like all copies of our e-mail conversation showing that I am communicating with Mrs. [redacted] and not refusing to talk to her I am more then willing to do so.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am very sorry you and your family were in a bad accident and I hope you are all okay and I completely understand now why you did not respond to my e-mails. This complaint was made prior to receiving an email from you or your assistant stating you were going to make a [redacted] deposit. I did send two emails after 3pm yesterday requesting information on where I can pick up the [redacted], to my knowledge I need to pick up at a certain location and have a reference number. Knowing you couldn't respond due to the accident, I am sorry for getting frustrated yesterday for no response. It just gets frustrating when I send e-mails asking what is going on and I do not get a response from you for days until a complaint is filed. Once I have information on where I can pick up the [redacted] I will leave you alone and not say another word about your company and the business you run.
Regards,
[redacted]