Rapid Realty Riverdale

Great company

Review: I have contacted rapid realty on many occasion & went to their office. My appointment to see the apartment was with [redacted] so I called him no answer for 3 days so I had my boyfriend call [redacted] he got seriously aggressive & cursed at him & called him names. I called the woman [redacted] who showed us the apartment to see what was going on with my refund. She was really nasty to me she said I will have to sue to get my money back & that I can't sue her because she isn't a licensed agent. The [redacted] told me last week that the person [redacted] was fired over a month ago. We are feeling scammed!!! I think I will have to contact the media or who ever is up next in command. Talking & communication with these con artist isn't going anywhere. How can people who are not licensed show us apartment & take our money? These people need to wear some type of identification that shows if they are licensed or not. I honestly feel that the 3 people involved are con artist who preyed on us because we are young & desperately looking for a place to live they took advantage of us. We are definitely going to the higher ups!!!Desired Settlement: We just want our money back from these people who all looked well over 40 & preyed on us because we are younger

They scammed us!!!

Business

Response:

Good Afternoon,I am responding to the complaint from [redacted]. We were not aware that the landlord of the apartment [redacted] was applying for wanted to keep the space for his own office. We are really sorry for the misunderstanding and have returned all money to [redacted] last week! This case is resolved. Any questions or concerns please feel to contact me directly at ###-###-#### or ###-###-####. Thank You. Sincerely, [redacted]

Review: This was the absolute worst experience that I have ever had with anyone in all of my years renting apartments. First of all, this woman by the name of [redacted], shows me places that I do not even qualify for and has me chasing her down by calling and texting her various pre-paid phones that she does not always respond to, nor do they have minutes ( first red flag). I get a an email about one of the places I applied for and really wanted and was told "Congratulations, your approved" ( that should have been my second red flag, she doesn't even know proper grammar). Sounds like things are looking up, right? WRONG! So in about an hour later, she emails me and says no, we can not approve you. We didn't know that you didn't have perfect credit. ( even though this was sais to her prior to the search, but I'm sure she wasn't listening.) I asked why she told me I was approved then. She begins to tell me that they hadn't run my credit yet. WHAT?? How do you tell someone they are approved before you run their credit? I was baffled, but, I must be a glutton for punishment because I decided to take her up on her offer of showing me more places the very next day. First of all, she emails me and tells me that I should meet her at a [redacted] outside of the train station.( classy right? ) Well I do that and we commence to go look at some places that she says I qualify for and are ready to move into at once. We get to the first place, and it is nothing that I told her that I want. I tell her this, and she gets an attitude. She says " well you may have no choice, you have bad credit".( how intuitive of her...) She basically was trying to force me to take the place. I said no and that I wanted to see one that I actually would like. She hesitantly takes me to another place and I hesitantly go along. But, this next place is good, but it is no where near ready. Why on earth would she take me to a place that from the looks of it, the tenants literally just moved out of? Beyond ridiculous. She tells me , ( right before inexplicably yelling at me for slamming the door on my way in) "look past the junk". But really? that's all I could see. Why would an experienced salesperson show a client anything that's not ready? That was practically the end for me until I went into the realty office ( which was way out of my way) and was going to ask for my money back. I met a gentleman there named [redacted], who was supposed to be the manager of the rest of the brokers. While he was much nicer and had a better demeanor, the outcome of the place he showed me was no better. Overall, I believe that this place should be either shut down, or there should be new staff that actually care about getting people into places when they need it and not only about money. I get that they are sales people and they are there to make money, (I used to work in sales) but lying and constantly giving your clients the runaround is not away to improve business and keep people coming back. I would never, ever recommend not even my worst enemy to come to this place.

P.S.- As a broker, you should not have to borrow one of your client's phones to make phone calls to your other clients and argue with your manager/broker while showing the current client listings. Very unprofessionalDesired Settlement: All I want is my money back, my $500 deposit including my $75 application fee. I am fed up with dealing with them and have found another place with a group of professionals that know how to treat their clients.

Business

Response:

Good Morning

This is in reference to Revdex.com # [redacted],

The client and the company have resolved all and every issue that was pending

Client was satisfied with the turnount and we applogize for any inconvience and unprofessional behavior that the claminant noticed

Please feel free to contact me with any further questions

Thanks

--

cell- ###-###-####

Review: I gave $1050 for a deposit on an apartment. I did not take that apartment. I then applied for another apartment and the fee for application was $155 which was taken out of the $1050. I was denied that apartment. I was shown a few more apartments but found my current apartment through another realtor. Rapid Realty said they would refund me the balance of my deposit which is $895. They have given me the run around and the person who could give me the money was never there. I am a senior citizen living on social security and cannot afford to lose that money. I am tired of being told I will get my money and being given a round around. They say that they have provided services now and that it cost $895. What realtor serves cost $895. They spent a couple of days showing me apartments. They also deposited my deposit in their private accounts not an escrow account which is what should be done. If a deal is not made the money is returned to the client from the escrow account. They are stealing my money by making up stories that they provided services. They are denying me my money. And I cannot talk to anybody who will help me.Desired Settlement: I would like to get the balance of my deposit of $895 back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Me and my husband went to rapid realty seeking help .. we first went to [redacted] or ave I dont really remember when we met with [redacted] and some other guy which I dont remember his name the problem was that they had found us an apartment he took us to another guy [redacted] which later on the day we had to sign .the lease found out that the [redacted] wasnt willing to rent to us .. so we moved on now we were working with the [redacted] from riverdale these people seem pretty nice he showed us an apartment which wasnt ready yet but was going to be ready on dec [redacted] he assured meanwhile we were waiting they made us sign a lease he told us that the [redacted] will sign it later on he promised we gave him first last month and the realty fee .. the apartment was not ready on the first they kept lying to us saying that it will be later a week after and so on we got some personal stuff damage since they call and tell us that manager has the keys ready we were so happy put stuff in the van for nothing nothing was ready ... we kept waiting until one day we get in contact with the [redacted] he said the apt will not be ready that he dont know why management or the realty rented to us .. he said w.e money was put towards his apartment excluding the realty fee was going to be given back he did he said the realty will refound us the rest of the money 1400 we got in contact with the realty he said to talk to another person that works on the [redacted] supposedly they were going to give our money back seen how we never had our lease sign by both parties and we never got the keys to the apartment but little by little we notice that they were not picking our phone calls and when they did they gave us a number to the [redacted] serin I forgot his name but they told us they are not going to give us anything back I have been running around with my kids 3 babies because we wasted enough money hotels eating outside and I cant afford to just give away 1400 $ specially to people that didnt find anything but delays they told us they could help us look for another apartment but we cant afford it nomore nor want them to find us an apartment we want our money back my husband lost his job thanks to all the running around we did and still do due to this im in a shelter now so now im just lettin them know that I havent forgot my money nor me or my husband [redacted] and I still want our money back they told us to sue if we want to to do w.e we want and so if this dont work now that I have time and finally got my kids safe thanks for ya ruining our lifes we are going to sue not just for our money you are holding but for the depression I was and still going thru because I was pregnant with three kids on the street because we had to sleep in a warehouse we had acs on our case the money we spent on food paying people to let us saty with there for a night and hotels the damaged stuff we got from that they that we were supposedly moving out and specially for the regressions my son have now because he is away from his dad all the emotional damage you have put my son thru if we dont get our money back we have no other choice than to sui now that I am capable of and have time now that I have people from the government working with me since im homeless and are willing to help so please give our money back and dont make anything more difficult we already know our right have the unsign lease and the receipt you gave us when we handed you all the money under [redacted] name we have proof of hotels damage stuff and medical problems we r facing but we dont want to make this big we just want our money back $1400Desired Settlement: Get our $1400 cash on the spot no more delays

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They got the job done

It's that simple

Fast and rapid

Review: I provided them with a personal check for the sum of Five Hundred Dollars ($500.00). I asserted that their agent, [redacted], assured me that his application for the apartment would not be submitted until after September*, 2014. On September*, 2014, I returned to their office and requested a full refund in the sum of Five Hundred Dollars ($500.00), as I was dissatisfied with [redacted]’s lack of professionalism. I was again assured that my application had not been processed and I would be receive a full refund.

However, their company refunded me the sum of Four Hundred Twenty-Five Dollars ($425.00). They stated that they were keeping the remaining Seventy-Five Dollars ($75.00) for an application processing fee. [redacted] then stated that the application was processed on[redacted], August**, 2014, not on[redacted], September*, 2014, as previously promised and advised. I disputed this allegation and asserted that [redacted] was not able to process the application, as I had not yet provided all the necessary documentation to submit to the management company, [redacted].

Most recently, I contacted [redacted], [redacted] at [redacted] and she advised me that their management company does not process any fees until someone is approved for an apartment. In addition, I was informed by [redacted] that they had no record of my application, which was allegedly given to them by [redacted]. My Attorney office at [redacted] as sent two letters out with no response. I would just like my remaining money back of $75.00 because service was not rendered based on all the facts that has been provided.Desired Settlement: I would just like my remaining money back of $75.00 because service was not rendered based on all the facts that has been provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] PS they called me from their home office in[redacted], and told me to pick up the check which I did on 11.**.14

Review: I was taken to a apartment with no electricity at 7pm. The agent did not come inside with us he sent his girlfriend who smelled of Marijuana. I ask her about my medium sized dog she said it was fine. I asked her if it was ready to move in she said it was. We loved the apartment we wanted it. We left a deposit. Met the landlord days later who told us we can't have dogs & he will take off 2 rooms to make office space & it wasn't ready. Called the office the next day and after telling the lady what's going on she told me that the woman who showed the apartment to us was fired a month ago. She gave me the number of the agent who sat in the car he says we have to wait 3 weeks another agent said we can have the money back the next day then changed it to Monday.

We feel scammed these people are unprofessional & wanted our moneyDesired Settlement: We want our money back

Business

Response:

[redacted]

To whom this may concern: Complaint ID [redacted]

This client is still in working progress with our company and will receive a

refund. Though she has been approved for initial apartment she applied for and

decided not to move forward with a lease signing, it is our policy that when a

client is approved to an apartment, they are not entitled to a refund, but can

use that deposit towards any other apartment of their choosing. Clients are

fully aware and sign a contact with our company, stating the full refund

policy. A refund will be acknowledged and we will refund in this case. For any

questions or concerns, you may contact [redacted] ([redacted]) at [redacted]

Review: I am filing a complaint against this company because they engage in unethical business practices.I applied for an apartment and I was denied the apartment although I supplied all of the information requested. They were not flexible regarding the hours that I could meet with the prospective landlord and I felt bullied and forced into accepting only one time. I did not rent the apartment and they are refusing to return my good faith deposit of $500 since April **, 2014. The [redacted] is a bully and refused to listen to me as did [redacted] who refused to give a reasonable time to view the apartment. [redacted], [redacted] kept making promises to return my refund which to this date has not been returned. They took the refund money out of my bank account and the [redacted] said it would be put back in but as of this date it is still not refunded. I showed them the debit entry from the receipt on my account but they still did not refund my money. I did not feel safe at the office and therefore called the police but still was not given my refund back.They have been rude and disrespectful and make promises about returning the refund receipt that they do not keep.Please tell them to give me my refund money back as it has been a waste of time to travel 3hrs to get to their office in the Bronx to only be left with not return of my refund fee of $500.Desired Settlement: I would like Rapid Realty Riverdale to keep their word and return my refund of $500 as promised. It doesn't take long to issue a refund but they keep making empty promise which they do not fulfill, not answering calls and not giving me back my refund. Please tell them that this is not good business etiquette and they are oppressing prospective tenants by not listening to them or considering their needs. They are supposed to be helping a tenant find an apartment but instead are not listening.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,