Rapid Screenings Centers

I am the owner & director of administrationWe answered her original response & gave her a couple of options but did not hear from herPer her specifications in her response, we retested at no charge and we have re-reviewed & emailed the results to her this morning

Revdex.com CASE#: [redacted] Ms [redacted] , We are very sorry to hear you are unhappy with the experience you had with your DNA testingWe stand behind the labs and collection facilities we use, but if there was an error we would like to make it right One thing we do want to point out is that Rapid Screenings Center did not do the collection on any of the tested parties, nor did we fill out any paperwork for the collections, as the paperwork is filled out at the time of the collection [redacted] employees actually do the collections and paperwork for usRapid Screenings Center has no part in that processThe reason we use [redacted] for our DNA collections, is that pictures are taken of each person tested, as well as copies of picture ID's during collections, so we can validate the identity of each person We can see if [redacted] will send your samples to a different lab for processingIf this is what you would like we need each tested party to sign a release allowing [redacted] to send results to your desired lab Please let us know how you would like to proceed The Rapid Screenings Team

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ We will refund the entire amountIt does state on our website that we will charge up to a 33% fee for refunds depending on each situationIt also says in our terms of service that once you agree to the testing and fees you also agree to the terms and conditions of the testingWe can not explain our terms of service to every patient that calls inthis is why we have a websitewe have a situation internally that needs to be addresses this patient was mistreated therefore we are refunding the rest of her money today

(The consumer indicated he/she DID NOT accept the response from the business.)
This is like closing the door after the horse has ran out of the barnEmailing the report days later due to my contacting the Revdex.com, and after I enlisted the services of another lab the same day I filed the complaint with the Revdex.com, is uselessI also selected the option on the complaint form to request a refundAgain, after filing the complaint, I later learned directly from *** this was not the appropriate test; it was impracticalThey suggested another test which required additional family members and I had to pay an additional amount of money againIt seems to me you could have suggested this type of test in the beginning if you are knowledgeable in the field, and if you had reviewed the report, you could have brought the error to ***'s attention*** also stated a vendor may request them to test DNA and they will do so but it may not be a suitable test in which they do not comment nor discuss recommendations with the vendor
After reviewing this report, I have no way of knowing if the DNA samples were actually retestedThe report emailed appears to be almost exactly the same with exceptions of the race being typed in and a different notaryGiven the bad experience of dodging my calls for days, having to file a complaint with the Revdex.com, paying another lab and hearing from *** this type of testing is impractical that some vendors make this error has made me very waryGiven, the stress which I've been subjected and all the research a layman like me had to do; I believe a refund is appropriate

The Payment was declined several times.  Mrs. [redacted] unintentionally ran the card for the full payment instead of the balance.The over charge has been refunded.

Revdex.com CASE#: [redacted]
Ms. [redacted],
We are very sorry to hear you are unhappy with the experience you had with your DNA testing. We stand behind the labs and collection facilities we use, but if there was an error we would like to make it right.
One thing we do want to point out is that Rapid...

Screenings Center did not do the collection on any of the tested parties, nor did we fill out any paperwork for the collections, as the paperwork is filled out at the time of the collection. [redacted] employees actually do the collections and paperwork for us. Rapid Screenings Center has no part in that process. The reason we use [redacted] for our DNA collections, is that pictures are taken of each person tested, as well as copies of picture ID's during collections, so we can validate the identity of each person.
We can see if [redacted] will send your samples to a different lab for processing. If this is what you would like we need each tested party to sign a release allowing [redacted] to send results to your desired lab.
Please let us know how you would like to proceed.
The Rapid Screenings Team

I learned from Lab Corp that the test they did was the least accurate and was not the appropriate test. They knew this because I told them the Father was deceased.They did not tell me that I needed the Mother to do the test. I feel due to the nature of the business actions I would like a full refund due to misguided test and inaccurate result.

I am the owner & director of administration. We answered her original response & gave her a couple of options but did not hear from her. Per her specifications in her response, we retested at no charge and we have re-reviewed & emailed the results to her this morning.

Initial Business Response /* (1000, 5, 2015/12/03) */
We will refund the entire amount. It does state on our website that we will charge up to a 33% fee for refunds depending on each situation. It also says in our terms of service that once you agree to the testing and fees you also agree to the...

terms and conditions of the testing. We can not explain our terms of service to every patient that calls in. this is why we have a website. we have a situation internally that needs to be addresses this patient was mistreated therefore we are refunding the rest of her money today.