Rapides Animal Medical Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 9, 2015/06/19) */ [redacted] and [redacted] reached out to The Tippmann Team/ Century Bradley Realty on January 10th, about listing their homeBoth of us, Jenn T [redacted] and Becca W [redacted] , met with the couple at their home on the 11th of January, and the home was Listed on the market the 12th of JanuaryOn the initial day of meeting we provided extensive market analysis information and advised the speed in which the sellers wanted the home to sell would determine the best listing priceThe house had been appraised just a couple years prior according to the [redacted] s, around the amount of $131,The List price we felt comfortable stating the home would most likely sell at was around $133,to $135,000, and for quickest sale to list the house at $134,to $139,The [redacted] 's were transitioning to Indianapolis, and since Mr[redacted] had not yet secured work, they wanted to take some time to see if they were able to get more out of the home, and listed at $159,The price of the home was discussed many times, on the phone, face to face and in textAt one point we asked a colleague of ours to evaluate the home for another opinion, she sent an email explaining her views on the home and that she would advise a buyer she was representing not to pay over $135,for the homeI did pass this information along to Mr[redacted] as he had stated he was willing to lower the price of the home if need beThe price of the home was a constant concern as I did not want to disappoint the [redacted] s by accepting an offer much higher than the house would ever appraise forI spoke to the Leaders of my company regarding this situation oftenWhen the price of the home was dropped to $139,900, the home received a full price offer and also appraised at the amount of $139,The home was in contract to be listed from 1/12/to 7/12/The home actually closed and sold on 5/14/ Our team's standard marketing plan is to hold an open house in the first 2-weeks of listing a homeThe first available weekend for everyone was February 1stThe [redacted] 's did ask if we felt the the Superbowl would prevent visitor's from coming through the home, and our professional opinion was since the Superbowl did not start until evening, and the open house was in the afternoon, buyer's who were interested would be out and looking, and to move forwardMr[redacted] then advised to us it would not be a burden either way as he had a super bowl party he was attending that day himself Another strong piece of our marketing is to advertise open houses on multiple social media sites such as Facebook, garage sale and other group sitesOur team has utilized this practice and is proven to bring viable buyers to the forefrontThe process we use is in depth, usually taking anywhere from 5-hours in a hour time span, as we build a relationship, pre qualify and attempt to arrange personal showings as well as bring potential buyers to the open housesWe strategically promote the open houses the Friday and/or Saturday before the Sunday open houseDue to the fact our advertisement were already running in the Sunday paper, had been viewed by hundreds of Facebook users, and we had specifically spoken with people who were interested, we felt obligated to be available at the home during the timeframe of the open house, even after the local weather in our area confirmed there was going to be several inches of snow the same dayWhen we arrived to the home, the seller had already Left for his super bowl party he was attending the same dayMr[redacted] did notify us about half way through the open house his dogs (the couple has small dogs) did not get a long with the dogs residing at the house of the party and he had to leaveOur suggestions were we would leave early, or another idea would be coming on home, and letting the dogs stay in the garage for the rest of the time of the open house (approximately an hour) however, Mr[redacted] did not like the idea of leaving the dogs in the garage and advised he would come up with somethingA little bit later, I, Jenn [redacted] , received a text from Mr[redacted] stating he was down the road in the car with his dogs and to let him know when we were leavingWe waited a short time and felt uncomfortable about the situation as a whole, notified the seller via text message we were Leaving shortlyWe ultimately ended up leaving a bit early from the time the open house was scheduled to end Facebook marketing is proven to be lucrative, and is supported strongly by our company Century 21, our managing broker Jim [redacted] as well as our office manager Vickie [redacted] , While it is unfortunate the turn out was poor at the noted open house, we did decide to hold another open house a couple of months later which was ultimately the procuring cause of the sale of the home Multiple signs were strategically located to guide buyers from multiple directions to the homeInitially signs were located at busy street corners as well as the entrance to the addition the home resided inA few days after Listing the home the association called our company and advised we were not allowed to stake signs into the entry of the addition and were asked to remove itWe did however, put up a directional sign at the turn from the entry street to the addition guiding buyers to the street the home was locatedIn the front yard of the home we had staked a combination Century Bradley, and Tippmann Team sign, as well as a sign from a reputable mortgage lender Another marketing option we suggested, as Mr[redacted] did secure employment and the need to sell was increasingly urgent, was to increase the commission rate from 6% to 6.5% (Century 21's suggested listing price is 7% of the selling price) and give the additional 5% to the buyers agentWe verbally spoke with multiple real estate agents who had shown interest previously on this home however, almost as soon as the [redacted] s decided to initiate this marketing plan, the potential of the offer from who is now the current owner of the home was brought to our attentionTo keep as much cost down as possible for the [redacted] s we did not change the listing to state this incentive, nor did we offer it to the buyers agent who ultimately submitted the selling offer, saving the [redacted] 's $699.50, The offer from the current owner of the home came into us at full listing price, $139,900, and listed all of the appliances in the home as as requirement of the purchase agreementOn the phone with both of the [redacted] s, Mrs[redacted] brought to our attention she had asked us to remove the washer and dryer as part of the sale with the last price drop on the homeUpon reviewing our notes, we found this to be accurateWe had been asked by the sellers to remove the washer and dryer as part of the sale and we had failed to do soI immediately advised counter offering and removing the washer and dryer from the agreement and I would verbally speak with the buyers real estate agent advising her of the error on my end, and would let her know if the washer and dryer were a deal breaker The Tippmann Team would make it right for all partiesMrs[redacted] stated, as long as she accepts the purchase price of $139,900, and it appraises at the price of $139,we are ok to leave them (the appliances) on1, Jenn [redacted] , did repeat the suggestion and opinion these two appliances were not going to be deal breakers and that I would make certain the agent was aware of this, Mrs[redacted] said to leave them In an effort to keep our sellers as minimally inconvenienced by this situation as possible we suggested I offer to purchase a "new" used set for the buyerMr[redacted] agreed, stating just so it is handledAs the transaction was coming to a close this was discussed again and the [redacted] s were immediately adamant this was not to happen and the buyers should not be inconvenienced by this errorThis lead us to believe Mr[redacted] possibly misunderstood the initial conversation we had with him regarding the situation and agreed immediately to complyThe buyer's agent and us had briefly discussed this situation previously and the agent stated the buyers would not be happy about this, and The Tippmann Team admittedly stated this was an error on our end, not the sellers, This was understood by all parties We, The Tippmann Team, offered the [redacted] s $300-$400, a suitable amount to purchase a used set of appliances, as we had seenWe supported this amount, as well as our disappointment for the request of monies toward the washer and dryer to the sellers as we had provided the sale of a home in the amount requested and also saved the setters $699,by grabbing an opportunity of an offer prior to changing the listing to the increased commission amount We and the setters appeared to have a good relationship through out the process until the last few weeks of the transaction and in efforts to keep the good spirits through the end we did agree to $paid to sellers out of our pocketsWe did ask we complete this transaction after the sale of the home was complete as we did not want to in anyway appear to be giving money back to our sellers for selling the home as the practice is unethicalA check in the amount of $has been mailed to [redacted] ***, out of my, Jenn ***, personal checking account as a selling expense on this transaction Lastly, we had several fun conversations with Mr[redacted] regarding different types of unique beers and what types of beers he likedThe closing gift, which is a beer called "Closure" seemed endearing of our personal conversations as well as a clever twist on the nameThis is by no means a typical closing gift give to clients, however, after many of our conversation, we thought he would think this was a fun giftIt was certainly meant in good spirit and funOur apologies that it was taken out of context Jenn [redacted] Century Bradley Realty E Dupont Road Fort Wayne, IN Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/07/06) */ It's been two weeks since we told we were told the "check is in the mail" and we have not received itOur guess is that the check was never sent We reached out to Ms [redacted] a week or so ago and never received a response to that email, either The next step will be Small Claims Court and/or file an ethics complaint with the realty board Final Business Response / [redacted] (4000, 20, 2015/07/16) */ Revdex.com contacted Ms [redacted] concerning the status of the promised checkShe indicated will be resending the check from her own account, and the consumer should expect it by mail within to days Final Consumer Response / [redacted] (2000, 32, 2015/07/31) */ After speaking with the manager at Century Bradley I am satisfied with the outcomeMs [redacted] was very respectful and understanding of the situation and I would refer her to anyone looking to buy or sell a houseWe agreed that it was a shame that this issue had to be taken this far, but it's been settled and we are happy with the outcome

It seems that the car was driven in with the damageSecurity video shows the customer backed the car into our lot where it was left for wheel repairThe repairs were made in that spot and the car was not moved or contacted by any other objectSince the damage noted is on the passenger side, it is possible that the customer, approaching and leaving from the drivers side, may not have noticed when it happened and brought it to us that wayThe video shows no contact to the vehicle

The customer has a year old VolvoInitially the computer codes indicated the car needed a newly available software download to correct the "check engine light"It went outHe returned 7-days later and further inspection revealed that the air mass flow sensor was "after market"We replace same with OEM partThe light went out and the customer didn't return for 1/months needing a new fuel pumpThis is unrelated to the original problemHe was charged a diagnostic fee that would have been applied to the repairWe would like to offer to apply that amount if he wants the repairThere is no strategy of trial and errorThis is a vehicle with over 100,miles and simply needs a different repair

Revdex.com:At this time, my complaint, ID [redacted] regarding Bay Ridge Volvo-American Inchas been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The business refunded meThanks a lot! Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/06/19) */
[redacted] and [redacted] reached out to The Tippmann Team/ Century 21 Bradley Realty on January 10th, 2015 about listing their home. Both of us, Jenn T[redacted] and Becca W[redacted], met with the couple at their home on the 11th of January, and the...

home was Listed on the market the 12th of January. On the initial day of meeting we provided extensive market analysis information and advised the speed in which the sellers wanted the home to sell would determine the best listing price. The house had been appraised just a couple years prior according to the[redacted]s, around the amount of $131,000. The List price we felt comfortable stating the home would most likely sell at was around $133,000 to $135,000, and for quickest sale to list the house at $134,900 to $139,900. The[redacted]'s were transitioning to Indianapolis, and since Mr.[redacted] had not yet secured work, they wanted to take some time to see if they were able to get more out of the home, and listed at $159,900. The price of the home was discussed many times, on the phone, face to face and in text. At one point we asked a colleague of ours to evaluate the home for another opinion, she sent an email explaining her views on the home and that she would advise a buyer she was representing not to pay over $135,000 for the home. I did pass this information along to Mr.[redacted] as he had stated he was willing to lower the price of the home if need be. The price of the home was a constant concern as I did not want to disappoint the[redacted]s by accepting an offer much higher than the house would ever appraise for. I spoke to the Leaders of my company regarding this situation often. When the price of the home was dropped to $139,900, the home received a full price offer and also appraised at the amount of $139,900. The home was in contract to be listed from 1/12/15 to 7/12/2015. The home actually closed and sold on 5/14/2015.
Our team's standard marketing plan is to hold an open house in the first 2-3 weeks of listing a home. The first available weekend for everyone was February 1st. The[redacted]'s did ask if we felt the the Superbowl would prevent visitor's from coming through the home, and our professional opinion was since the Superbowl did not start until evening, and the open house was in the afternoon, buyer's who were interested would be out and looking, and to move forward. Mr.[redacted] then advised to us it would not be a burden either way as he had a super bowl party he was attending that day himself.
Another strong piece of our marketing is to advertise open houses on multiple social media sites such as Facebook, garage sale and other group sites. Our team has utilized this practice and is proven to bring viable buyers to the forefront. The process we use is in depth, usually taking anywhere from 5-8 hours in a 24 hour time span, as we build a relationship, pre qualify and attempt to arrange personal showings as well as bring potential buyers to the open houses. We

strategically promote the open houses the Friday and/or Saturday before the Sunday open house. Due to the fact our advertisement were already running in the Sunday paper, had been viewed by hundreds of Facebook users, and we had specifically spoken with people who were interested, we felt obligated to be available at the home during the timeframe of the open house, even after the local weather in our area confirmed there was going to be several inches of snow the same day. When we arrived to the home, the seller had already Left for his super bowl party he was attending the same day. Mr.[redacted] did notify us about half way through the open house his dogs (the couple has 3 small dogs) did not get a long with the dogs residing at the house of the party and he had to leave. Our suggestions were we would leave early, or another idea would be coming on home, and letting the dogs stay in the garage for the rest of the time of the open house (approximately an hour) however, Mr.[redacted] did not like the idea of leaving the dogs in the garage and advised he would come up with something. A little bit later, I, Jenn [redacted], received a text from Mr.[redacted] stating he was down the road in the car with his dogs and to let him know when we were leaving. We waited a short time and felt uncomfortable about the situation as a whole, notified the seller via text message we were Leaving shortly. We ultimately ended up leaving a bit early from the time the open house was scheduled to end.
Facebook marketing is proven to be lucrative, and is supported strongly by our company Century 21, our managing broker Jim [redacted] as well as our office manager Vickie [redacted],
While it is unfortunate the turn out was poor at the noted open house, we did decide to hold another open house a couple of months later which was ultimately the procuring cause of the sale of the home.
Multiple signs were strategically located to guide buyers from multiple directions to the home. Initially signs were located at 2 busy street corners as well as the entrance to the addition the home resided in. A few days after Listing the home the association called our company and advised we were not allowed to stake signs into the entry of the addition and were asked to remove it. We did however, put up a directional sign at the turn from the entry street to the addition guiding buyers to the street the home was located. In the front yard of the home we had staked a combination Century 21 Bradley, and Tippmann Team sign, as well as a sign from a reputable mortgage lender.
Another marketing option we suggested, as Mr.[redacted] did secure employment and the need to sell was increasingly urgent, was to increase the commission rate from 6% to 6.5% (Century 21's suggested listing price is 7% of the selling price) and give the additional 5% to the buyers agent. We verbally spoke with multiple real estate agents who had shown interest previously on this home however, almost as soon as the[redacted]s decided to initiate this marketing plan, the potential of the offer from who is now the current owner of the home was brought to our attention. To keep as much cost down as possible for the[redacted]s we did not change the listing to state this incentive, nor did we offer it to the buyers agent who ultimately submitted the selling offer, saving the[redacted]'s $699.50,
The offer from the current owner of the home came into us at full listing price, $139,900, and listed all of the appliances in the home as as requirement of the purchase agreement. On the phone with both of the[redacted]s, Mrs.[redacted] brought to our attention she had asked us to remove the washer and dryer as part of the sale with the last price drop on the home. Upon reviewing our notes, we found this to be accurate. We had been asked by the sellers to remove the washer and dryer as part of the sale and we had failed to do so. I immediately advised counter offering and removing the washer and dryer from the agreement and I would verbally speak with

the buyers real estate agent advising her of the error on my end, and would let her know if the washer and dryer were a deal breaker The Tippmann Team would make it right for all parties. Mrs.[redacted] stated, as long as she accepts the purchase price of $139,900, and it appraises at the price of $139,900 we are ok to leave them (the appliances) on. 1, Jenn[redacted], did repeat the suggestion and opinion these two appliances were not going to be deal breakers and that I would make certain the agent was aware of this, Mrs.[redacted] said to leave them.
In an effort to keep our sellers as minimally inconvenienced by this situation as possible we suggested I offer to purchase a "new" used set for the buyer. Mr.[redacted] agreed, stating just so it is handled. As the transaction was coming to a close this was discussed again and the[redacted]s were immediately adamant this was not to happen and the buyers should not be inconvenienced by this error. This lead us to believe Mr.[redacted] possibly misunderstood the initial conversation we had with him regarding the situation and agreed immediately to comply. The buyer's agent and us had briefly discussed this situation previously and the agent stated the buyers would not be happy about this, and The Tippmann Team admittedly stated this was an error on our end, not the sellers, This was understood by all parties.
We, The Tippmann Team, offered the[redacted]s $300-$400, a suitable amount to purchase a used set of appliances, as we had seen. We supported this amount, as well as our disappointment for the request of monies toward the washer and dryer to the sellers as we had provided the sale of a home in the amount requested and also saved the setters $699,50 by grabbing an opportunity of an offer prior to changing the listing to the increased commission amount.
We and the setters appeared to have a good relationship through out the process until the last few weeks of the transaction and in efforts to keep the good spirits through the end we did agree to $400 paid to sellers out of our pockets. We did ask we complete this transaction after the sale of the home was complete as we did not want to in anyway appear to be giving money back to our sellers for selling the home as the practice is unethical. A check in the amount of $400 has been mailed to [redacted], out of my, Jenn [redacted], personal checking account as a selling expense on this transaction.
Lastly, we had several fun conversations with Mr.[redacted] regarding different types of unique beers and what types of beers he liked. The closing gift, which is a beer called "Closure" seemed endearing of our personal conversations as well as a clever twist on the name. This is by no means a typical closing gift 1 give to clients, however, after many of our conversation, we thought he would think this was a fun gift. It was certainly meant in good spirit and fun. Our apologies that it was taken out of context.
Jenn [redacted]
Century 21 Bradley Realty 2829 E Dupont Road
Fort Wayne, IN 46825
Initial Consumer Rebuttal /* (3000, 16, 2015/07/06) */
It's been two weeks since we told we were told the "check is in the mail" and we have not received it. Our guess is that the check was never sent.
We reached out to Ms. [redacted] a week or so ago and never received a response to that email, either.
The next step will be Small Claims Court and/or file an ethics complaint with the realty board.
Final Business Response /* (4000, 20, 2015/07/16) */
Revdex.com contacted Ms. [redacted] concerning the status of the promised check. She indicated will be resending the check from her own account, and the consumer should expect it by mail within 5 to 7 days.
Final Consumer Response /* (2000, 32, 2015/07/31) */
After speaking with the manager at Century 21 Bradley I am satisfied with the outcome. Ms. [redacted] was very respectful and understanding of the situation and I would refer her to anyone looking to buy or sell a house. We agreed that it was a shame that this issue had to be taken this far, but it's been settled and we are happy with the outcome.

Reimbursed customer $131.43 on her C/C on 7/*/17

The customer has a 13 year old Volvo. Initially the computer codes indicated the car needed a newly available software download to correct the "check engine light". It went out. He returned 7-8 days later and further inspection revealed that the air mass flow sensor was "after market". We replace...

same with OEM part. The light went out and the customer didn't return for 5 1/2 months needing a new fuel pump. This is unrelated to the original problem. He was charged a diagnostic fee that would have been applied to the repair. We would like to offer to apply that amount if he wants the repair. There is no strategy of trial and error. This is a vehicle with over 100,000 miles and simply needs a different repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business refunded me. Thanks a lot!
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Bay Ridge Volvo-American Inc. has been resolved.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

It seems that the car was driven in with the damage. Security video shows the customer backed the car into our lot where it was left for wheel repair. The repairs were made in that spot and the car was not moved or contacted by any other object. Since the damage noted is on the passenger side, it is...

possible that the customer, approaching and leaving from the drivers side, may not have noticed when it happened and brought it to us that way. The video shows no contact to the vehicle.

The issue with length of repairs was due to the fact we were unable to duplicate the concern of the alarm going off. It was diagnosed after a rainfall that set the alarm off and we saw that water was getting into the vehicle and shorting out the fusebox. The initial charge of 490.68 was paid by [redacted]...

[redacted] the second repair for 1,601.07 was waived and [redacted] was not charged. She also was given a loaner vehicle for a long period of time. There is no reimbursement for alternate transportation for the time the vehicle is being repaired.