The second time I've been burned! The first time they charged me for a year after I had cancelled and it tooka bout months to get the money back, although they did eventually refund itThe FAX QUALITY WAS ILLEGIBLE!!! This time I tested it out and used a limited balance card...so it suspended the account the next month when it went over: I tried to log on to assess the situation and figure out what card I was being charged on and it wouldn't allow me to log on since I was suspended account! I didn't spend more than minutes on it that day probably....now I find out that I've been charged for months of service I never usedAnd they refuse to refund a centAlso very obviously outsourced CS to India most likely (strong accents) and the people who answer phone are mostly polite, but told me they can't refund a single cent! The second experience is not a nightmare so far, but I am waiting to see if they don't charge me any more as promised and plan to write a letter to the company with a lawyer to attempt to refund $
Same complaint as everyone elseCompany is non-responsive to cancellation requestsThey continued billing my account for months after my attempts to cancel it went unaknowledgedSupport personnel were rude and dismissiveEven after invalidating my credit card information, they continued to charge against my account for monthsAll this after having been a reliable customer since Completely disrespectful and thoroughly dishonestStay away
The second time I've been burned! The first time they charged me for a year after I had cancelled and it tooka bout months to get the money back, although they did eventually refund itThe FAX QUALITY WAS ILLEGIBLE!!! This time I tested it out and used a limited balance card...so it suspended the account the next month when it went over: I tried to log on to assess the situation and figure out what card I was being charged on and it wouldn't allow me to log on since I was suspended account! I didn't spend more than minutes on it that day probably....now I find out that I've been charged for months of service I never usedAnd they refuse to refund a centAlso very obviously outsourced CS to India most likely (strong accents) and the people who answer phone are mostly polite, but told me they can't refund a single cent! The second experience is not a nightmare so far, but I am waiting to see if they don't charge me any more as promised and plan to write a letter to the company with a lawyer to attempt to refund $
Same complaint as everyone elseCompany is non-responsive to cancellation requestsThey continued billing my account for months after my attempts to cancel it went unaknowledgedSupport personnel were rude and dismissiveEven after invalidating my credit card information, they continued to charge against my account for monthsAll this after having been a reliable customer since Completely disrespectful and thoroughly dishonestStay away