Here is the convo with the customer and also his friend who didn't buy from us also gave us a bad google reviews then made a complaint under a woman's maybe his wife or girlfriends name.Unedited This is mac the manager at Rapids..im sorry you had trouble with your mod.I'm confused you had the mod a few weeks and now its broken or you came back in 24hrs with issues and what happened was the issue fixed .99% of vape shops have the same return policy and that's due to the manufacture policy with us.They tell us to have the customer contact them and that we our self cant return them I would be able to give you a deep discount on a new mod while you wait on the manufacture to resolve your issueI over stand the importance of a vape and the addiction to cigs and nic so having a working mod is importantIts just once it leave the store we don't know if its bin dropped or wet or mistreated and there is no way we could know and that's another reason for the policyI would like to know more and if I can help ask for MacHave a great dayI wish this place was better, its location is convenient, and the employees seem friendly, but if you have issues, they drop the ballI bought a vape mod from them in October, and had issues with the mod within a few weeks, when I went in and asked if they could help, they said it was too long to do anything about, and i'd have to go through the manufacturerInitially I thought, okay fine, I can understand it being too longThat should've been my hintNow Sunday I bought a new mod kit from them this weekend, spent nearly $200, and in less than hours went back because the tank on the mod was leaking like crazy, and spitting hot juice (not vapor) into my mouthThe employee was helpful and tried to mess with the tank to get it better, which it appeared to be, till I went home and started vaping for a bit, and once it got warm, it started leaking againThe issue comes down to their return policyEven when I came back within hours of purchasing, they told me they couldn't do anything about it, because the mod was usedHow am I supposed to know that you sold me garbage without using it? Especially frustrating when they didn't have the mod I was looking for, and this was the mod they specifically recommended in place of itOn top of this, after the shop was unwilling to help me, I looked online to see if anyone had similar issues with this mod, and apparently the mod I purchased, at the recommendation of the shop, is KNOWN TO START ON FIRE! So not only did they sell a product i'm unhappy with, that they will not stand behind, but they knowingly sold an unsafe productApparently I need to find a new vape shop that stands behind the products they sell, and not just sells a product for 2x markup and then leaves you high and dry.Facebook [redacted] Sorry for the confusionI was talking about different modsThe Alwas the one I had issues with after a few weeksI wasn't really upset you couldn't help me with thatI bought a Wismec Exoskeleton Esfrom you Sunday night, brought it back Monday night and was told your return policy was unused unopenedI was given the same line, he could give me a discount on a new mod or tankHonestly with that, it just makes me not want to ever shop at your store againYou'd think that within less than hours you'd be more helpfulIt makes me even more thrilled that after your salesman kinda brushed my issue under the rug that when I looked up the mod online to see if people had similar issues, I'm finding out the mod is prone to starting on fireSo not only was I recommended and sold a mod I'm unhappy with, but I was sold one that is potentially dangerousNot happy at all [redacted] I mean, the mod directly off the mfg website is $69.90, with a 30-day money back guaranteeI understand you have upkeep, and need to make a profit, so markup isn't an issue, but you're typically paying for customer serviceIf i'm stuck with a garbage product, and the shop wont help me, i'm better off buying my stuff online for half or less than half of the price that you sell it for.Rapids VaporI didnt know about all the issues with the exo or that people had issues with it online We are a small shop I have only ordered of those mods and we will not order them againIf you say its a known issue and its one of fire then im 1000% sure that that kanger will want to address it and help you out So you still have the exo? This is the first im hearing of any of your issuesWe are a small mom and pop kanger and do those prices they have thousands of mods we have .I try to keep the newest on the market in stock.Sent by [redacted] I still have the Exo, yes.https://www.reddit.com/r/Vaping/comments/6je3i4/wismec_exo_skeleton_being_re...⇄ Exo Skeleton being recalled • r/Vapingpoints and comments so far on redditreddit.comLike I said, i'm not upset that you have markup, I understand how small businesses workI'm upset that you basically don't stand behind the products you sellRapids Vaporhttp://vaping360.com/wismec-exo-skeleton-recall-rumor-explosion/The Wismec Exo Skeleton has not been recalled [Update] - Vaping360Rumors about a recall spread quickly on social media after images of fire from the Wismec Exo Skeleton ES300, but is the mod being recalled?vaping360.comSent by [redacted] Yeah, theres no recall on itBut the risk is still there.The recall was a rumor, the fires are notRapids VaporKeep readingthere is a update to fix any issue it had.I can update it for youThe company stood behind their product and corrected the issue.Sent by [redacted] That would give me a little piece of mind, but doesn't help the issue of a tank that leaks constantly, which was the issue that brought me back to the store, and that led me to search google in the first placeAlso reading further, the person who posted that, commented later that all US vendors stopped selling that productRapids VaporSo you need a new tank is that it? did the tank leak from day one? What did you find out from your leaky tank research? Was that a issue people had also?Sent by [redacted] The tank leaked from day one, yesBrought it back and the gentleman who was working took it apart and re-seated everything, and said it should be good, he suggested giving it another day to see what would happenHe also suggested replacing the rba coil that comes installed in the tank with the extra coil that comes with the modIt stopped leaking for maybe an hour after I got home, and started back up againAt that point your store was closed, so I tried swapping the coils outStill having the issuesI literally cannot find anything online about problems with the exo other than the fire issueI tried asking about it on reddit and everyone has told me to stop using the mod, and I quote "to never go back to that shop again" [redacted] Ideally i'd like the whole kit swapped out with a comparable unit, but it doesn't sound like you're willing to do this, so i'll likely just need to take our business elsewhere, and any let any friends of ours know of this experience[redacted] I also plan on speaking with my bank to see if they can help me, since you're not willing.Rapids VaporWell good news ..I spoke with the owner and did a little more research on the issueWe would like you to bring the mod in so we can return it to our distributor and get the problem resolved.We do care its just our hands are tied with what we are able to do as per the manufacture.Sent by [redacted] You're willing to refund the mod?Rapids VaporWe will return it to our distributor and get it replaced with another one.But it will take a little time.Sent by [redacted] Yeah thats really not acceptableI'd basically have to buy another mod to hold me over till they decide what they want to do about this oneAnd if that's the best you can do I might as well just buy a new mod from someone else.Rapids VaporI thought you discontinued using the mod because of leaksso waiting a few days seemed to be a good way to get this resolved..Work with me here im trying .You seem to stop at every resolution.Sent by [redacted] I stopped using it because of leaks and then found out it's prone to STARTING ON FIRE, that's a little more seriousYou want me to wait days, weeks, maybe months for them to most likely send back the exact same productIt shouldn't have been sold in the first placeRapids VaporNo it will be a different oneand it will be maybe one week if that If your not useing it what is the problem? Im missing itI said I would get you a new replacement of a different mod thats comparable without those issues .Is that not good enough?Sent by [redacted] If you're getting me a different mod, then why not swap it out in store, instead of making me wait? I paid 2x the price this mod is truly worth, so no, waiting a week to actually use it is not good enough..Rapids VaporSo you would rather wait on the company in china that could take months I thought you said it wasn't about the price .Your explanations are becoming inconstantWe would like to resolve the issue I will call my distributor and see if we can expedite the replacement.Im sorry for any inconvenience .Sent by [redacted] It's not about the price, if customer service were acceptableIf you're able to send it back and receive a new replacement, refund me, send it back, and sell the new one when it arrivesI'll consider the issue resolved, i'll be happy, and i'll remove my negative reviewsIt really shouldn't be this difficultI shouldn't be concerned about a product you sold me burning down my house with a year old inside, and I shouldn't have to fight this hard for a resolution days after I bought it[redacted] http://oasisvape.com/blog/wismec-exo-skeleton-es300-recall/Wismec EXO Skeleton ESRecall*WE ARE NOT THE MANUFACTURER OF THIS PRODUCT*Oasis Vape has determined that the Wismec EXO Skeleton ESis not up to our quality standardsIf you purchased the ESfrom us please allow us to exchange or refund at full purchase priceNo receipt or original packaging requiredPlease visit?...oasisvape.comTHAT^ is how a vape shop should handle an unsafe productYou can issue me a refund, and have me happy, or I will have my bank issue a charge back on the card I used to purchase the mod, and it'll be a new paper weight and reminder to not shop at your store any longer.Rapids VaporYou have a product that you bout so I dont think you can do a charge back I dont know how many of those mods are out there but you found one company out of THOUSANDS do returns on this modI offered to resolve the issue by replacing itOur return policy is clearly posted with manufacture informationActually this is the first time the issue has come upLike I said we only had in storeI looked online and could only find or instances I challenge you to take any product car ect you own and see if anyone had a problem with one of the thousands madeBy no means am I saying its ok The manufacture Tells us how to handle issues with modsOne company in New Mexico / Arizona area giving refunds doesn't make it something we need to doReplacing the product would make you HOLE but that you also refusefirst you asked for a replacement now you want a refund.Sent by [redacted] I wanted a replacement initially because I was trying to be understandingHow hard you've fought me on this, has just infuriated meOn hold with the bank nowThanks for wasting my day.I'll also be filing a report with the Revdex.comRapids Vapor
Here is the convo with the customer and also his friend who didn't buy from us also gave us a bad google reviews then made a complaint under a woman's maybe his wife or girlfriends name.Unedited This is mac the manager at Rapids..im sorry you had trouble with your mod.I'm confused you had the...
mod a few weeks and now its broken or you came back in 24hrs with issues and what happened was the issue fixed .99% of vape shops have the same return policy and that's due to the manufacture policy with us.They tell us to have the customer contact them and that we our self cant return them . I would be able to give you a deep discount on a new mod while you wait on the manufacture to resolve your issue. I over stand the importance of a vape and the addiction to cigs and nic so having a working mod is important. Its just once it leave the store we don't know if its bin dropped or wet or mistreated and there is no way we could know and that's another reason for the policy. I would like to know more and if I can help ask for Mac. Have a great day. I wish this place was better, its location is convenient, and the employees seem friendly, but if you have issues, they drop the ball. I bought a vape mod from them in October, and had issues with the mod within a few weeks, when I went in and asked if they could help, they said it was too long to do anything about, and i'd have to go through the manufacturer. Initially I thought, okay fine, I can understand it being too long. That should've been my hint. Now Sunday I bought a new mod kit from them this weekend, spent nearly $200, and in less than 24 hours went back because the tank on the mod was leaking like crazy, and spitting hot juice (not vapor) into my mouth. The employee was helpful and tried to mess with the tank to get it better, which it appeared to be, till I went home and started vaping for a bit, and once it got warm, it started leaking again. The issue comes down to their return policy. Even when I came back within 24 hours of purchasing, they told me they couldn't do anything about it, because the mod was used. How am I supposed to know that you sold me garbage without using it? Especially frustrating when they didn't have the mod I was looking for, and this was the mod they specifically recommended in place of it. On top of this, after the shop was unwilling to help me, I looked online to see if anyone had similar issues with this mod, and apparently the mod I purchased, at the recommendation of the shop, is KNOWN TO START ON FIRE! So not only did they sell a product i'm unhappy with, that they will not stand behind, but they knowingly sold an unsafe product. Apparently I need to find a new vape shop that stands behind the products they sell, and not just sells a product for 2x markup and then leaves you high and dry.Facebook [redacted]Sorry for the confusion. I was talking about 2 different mods. The Al85 was the one I had issues with after a few weeks. I wasn't really upset you couldn't help me with that. I bought a Wismec Exoskeleton Es300 from you Sunday night, brought it back Monday night and was told your return policy was unused unopened. I was given the same line, he could give me a discount on a new mod or tank. Honestly with that, it just makes me not want to ever shop at your store again. You'd think that within less than 24 hours you'd be more helpful. It makes me even more thrilled that after your salesman kinda brushed my issue under the rug that when I looked up the mod online to see if people had similar issues, I'm finding out the mod is prone to starting on fire. So not only was I recommended and sold a mod I'm unhappy with, but I was sold one that is potentially dangerous. Not happy at all[redacted]I mean, the mod directly off the mfg website is $69.90, with a 30-day money back guarantee. I understand you have upkeep, and need to make a profit, so markup isn't an issue, but you're typically paying for customer service. If i'm stuck with a garbage product, and the shop wont help me, i'm better off buying my stuff online for half or less than half of the price that you sell it for.Rapids VaporI didnt know about all the issues with the exo or that people had issues with it online . We are a small shop I have only ordered 2 of those mods and we will not order them again. If you say its a known issue and its one of fire then im 1000% sure that that kanger will want to address it and help you out . So you still have the exo? This is the first im hearing of any of your issues. We are a small mom and pop kanger and do those prices they have thousands of mods we have 2 .I try to keep the newest on the market in stock.Sent by [redacted]I still have the Exo, yes.https://www.reddit.com/r/Vaping/comments/6je3i4/wismec_exo_skeleton_being_re...⇄ Exo Skeleton being recalled • r/Vaping170 points and 101 comments so far on redditreddit.comLike I said, i'm not upset that you have markup, I understand how small businesses work. I'm upset that you basically don't stand behind the products you sellRapids Vaporhttp://vaping360.com/wismec-exo-skeleton-recall-rumor-explosion/The Wismec Exo Skeleton has not been recalled [Update] - Vaping360Rumors about a recall spread quickly on social media after images of fire from the Wismec Exo Skeleton ES300, but is the mod being recalled?vaping360.comSent by [redacted]Yeah, theres no recall on it. But the risk is still there.The recall was a rumor, the fires are notRapids VaporKeep reading.. there is a update to fix any issue it had.I can update it for you. The company stood behind their product and corrected the issue.Sent by [redacted]That would give me a little piece of mind, but doesn't help the issue of a tank that leaks constantly, which was the issue that brought me back to the store, and that led me to search google in the first placeAlso reading further, the person who posted that, commented later that all US vendors stopped selling that productRapids VaporSo you need a new tank is that it? did the tank leak from day one? What did you find out from your leaky tank research? Was that a issue people had also?Sent by [redacted]The tank leaked from day one, yes. Brought it back and the gentleman who was working took it apart and re-seated everything, and said it should be good, he suggested giving it another day to see what would happen. He also suggested replacing the rba coil that comes installed in the tank with the extra coil that comes with the mod. It stopped leaking for maybe an hour after I got home, and started back up again. At that point your store was closed, so I tried swapping the coils out. Still having the issues. I literally cannot find anything online about problems with the exo other than the fire issue. I tried asking about it on reddit and everyone has told me to stop using the mod, and I quote "to never go back to that shop again"[redacted]Ideally i'd like the whole kit swapped out with a comparable unit, but it doesn't sound like you're willing to do this, so i'll likely just need to take our business elsewhere, and any let any friends of ours know of this experience.[redacted]I also plan on speaking with my bank to see if they can help me, since you're not willing.Rapids VaporWell good news ..I spoke with the owner and did a little more research on the issue. We would like you to bring the mod in so we can return it to our distributor and get the problem resolved.We do care its just our hands are tied with what we are able to do as per the manufacture.Sent by [redacted]You're willing to refund the mod?Rapids VaporWe will return it to our distributor and get it replaced with another one.But it will take a little time.Sent by [redacted]Yeah thats really not acceptable. I'd basically have to buy another mod to hold me over till they decide what they want to do about this one. And if that's the best you can do I might as well just buy a new mod from someone else.Rapids VaporI thought you discontinued using the mod because of leaks. so waiting a few days seemed to be a good way to get this resolved..Work with me here im trying .You seem to stop at every resolution.Sent by [redacted]I stopped using it because of leaks and then found out it's prone to STARTING ON FIRE, that's a little more serious. You want me to wait days, weeks, maybe months for them to most likely send back the exact same product.... It shouldn't have been sold in the first placeRapids VaporNo it will be a different one. and it will be maybe one week if that . If your not useing it what is the problem? Im missing it. I said I would get you a new replacement of a different mod thats comparable without those issues .Is that not good enough?Sent by [redacted]If you're getting me a different mod, then why not swap it out in store, instead of making me wait? I paid 2x the price this mod is truly worth, so no, waiting a week to actually use it is not good enough..Rapids VaporSo you would rather wait on the company in china that could take months . I thought you said it wasn't about the price .Your explanations are becoming inconstant. We would like to resolve the issue . I will call my distributor and see if we can expedite the replacement.Im sorry for any inconvenience .Sent by [redacted]It's not about the price, if customer service were acceptable. If you're able to send it back and receive a new replacement, refund me, send it back, and sell the new one when it arrives. I'll consider the issue resolved, i'll be happy, and i'll remove my negative reviews. It really shouldn't be this difficult. I shouldn't be concerned about a product you sold me burning down my house with a 2 year old inside, and I shouldn't have to fight this hard for a resolution 2 days after I bought it.[redacted]http://oasisvape.com/blog/wismec-exo-skeleton-es300-recall/Wismec EXO Skeleton ES300 Recall*WE ARE NOT THE MANUFACTURER OF THIS PRODUCT*Oasis Vape has determined that the Wismec EXO Skeleton ES300 is not up to our quality standards. If you purchased the ES300 from us please allow us to exchange or refund at full purchase price. No receipt or original packaging required. Please visit?...oasisvape.comTHAT^ is how a vape shop should handle an unsafe product. You can issue me a refund, and have me happy, or I will have my bank issue a charge back on the card I used to purchase the mod, and it'll be a new paper weight and reminder to not shop at your store any longer.Rapids VaporYou have a product that you bout so I dont think you can do a charge back . I dont know how many of those mods are out there but you found one company out of THOUSANDS do returns on this mod. I offered to resolve the issue by replacing it. Our return policy is clearly posted with manufacture information. Actually this is the first time the issue has come up. Like I said we only had 2 in store. I looked online and could only find 2 or 3 instances . I challenge you to take any product car ect you own and see if anyone had a problem with one of the thousands made. By no means am I saying its ok . The manufacture Tells us how to handle issues with mods. One company in New Mexico / Arizona area giving refunds doesn't make it something we need to do. Replacing the product would make you HOLE but that you also refuse. first you asked for a replacement now you want a refund.Sent by [redacted]I wanted a replacement initially because I was trying to be understanding. How hard you've fought me on this, has just infuriated me. On hold with the bank now. Thanks for wasting my day.I'll also be filing a report with the Revdex.comRapids Vapor
Here is the convo with the customer and also his friend who didn't buy from us also gave us a bad google reviews then made a complaint under a woman's maybe his wife or girlfriends name.Unedited This is mac the manager at Rapids..im sorry you had trouble with your mod.I'm confused you had the mod a few weeks and now its broken or you came back in 24hrs with issues and what happened was the issue fixed .99% of vape shops have the same return policy and that's due to the manufacture policy with us.They tell us to have the customer contact them and that we our self cant return them I would be able to give you a deep discount on a new mod while you wait on the manufacture to resolve your issueI over stand the importance of a vape and the addiction to cigs and nic so having a working mod is importantIts just once it leave the store we don't know if its bin dropped or wet or mistreated and there is no way we could know and that's another reason for the policyI would like to know more and if I can help ask for MacHave a great dayI wish this place was better, its location is convenient, and the employees seem friendly, but if you have issues, they drop the ballI bought a vape mod from them in October, and had issues with the mod within a few weeks, when I went in and asked if they could help, they said it was too long to do anything about, and i'd have to go through the manufacturerInitially I thought, okay fine, I can understand it being too longThat should've been my hintNow Sunday I bought a new mod kit from them this weekend, spent nearly $200, and in less than hours went back because the tank on the mod was leaking like crazy, and spitting hot juice (not vapor) into my mouthThe employee was helpful and tried to mess with the tank to get it better, which it appeared to be, till I went home and started vaping for a bit, and once it got warm, it started leaking againThe issue comes down to their return policyEven when I came back within hours of purchasing, they told me they couldn't do anything about it, because the mod was usedHow am I supposed to know that you sold me garbage without using it? Especially frustrating when they didn't have the mod I was looking for, and this was the mod they specifically recommended in place of itOn top of this, after the shop was unwilling to help me, I looked online to see if anyone had similar issues with this mod, and apparently the mod I purchased, at the recommendation of the shop, is KNOWN TO START ON FIRE! So not only did they sell a product i'm unhappy with, that they will not stand behind, but they knowingly sold an unsafe productApparently I need to find a new vape shop that stands behind the products they sell, and not just sells a product for 2x markup and then leaves you high and dry.Facebook [redacted] Sorry for the confusionI was talking about different modsThe Alwas the one I had issues with after a few weeksI wasn't really upset you couldn't help me with thatI bought a Wismec Exoskeleton Esfrom you Sunday night, brought it back Monday night and was told your return policy was unused unopenedI was given the same line, he could give me a discount on a new mod or tankHonestly with that, it just makes me not want to ever shop at your store againYou'd think that within less than hours you'd be more helpfulIt makes me even more thrilled that after your salesman kinda brushed my issue under the rug that when I looked up the mod online to see if people had similar issues, I'm finding out the mod is prone to starting on fireSo not only was I recommended and sold a mod I'm unhappy with, but I was sold one that is potentially dangerousNot happy at all [redacted] I mean, the mod directly off the mfg website is $69.90, with a 30-day money back guaranteeI understand you have upkeep, and need to make a profit, so markup isn't an issue, but you're typically paying for customer serviceIf i'm stuck with a garbage product, and the shop wont help me, i'm better off buying my stuff online for half or less than half of the price that you sell it for.Rapids VaporI didnt know about all the issues with the exo or that people had issues with it online We are a small shop I have only ordered of those mods and we will not order them againIf you say its a known issue and its one of fire then im 1000% sure that that kanger will want to address it and help you out So you still have the exo? This is the first im hearing of any of your issuesWe are a small mom and pop kanger and do those prices they have thousands of mods we have .I try to keep the newest on the market in stock.Sent by [redacted] I still have the Exo, yes.https://www.reddit.com/r/Vaping/comments/6je3i4/wismec_exo_skeleton_being_re...⇄ Exo Skeleton being recalled • r/Vapingpoints and comments so far on redditreddit.comLike I said, i'm not upset that you have markup, I understand how small businesses workI'm upset that you basically don't stand behind the products you sellRapids Vaporhttp://vaping360.com/wismec-exo-skeleton-recall-rumor-explosion/The Wismec Exo Skeleton has not been recalled [Update] - Vaping360Rumors about a recall spread quickly on social media after images of fire from the Wismec Exo Skeleton ES300, but is the mod being recalled?vaping360.comSent by [redacted] Yeah, theres no recall on itBut the risk is still there.The recall was a rumor, the fires are notRapids VaporKeep readingthere is a update to fix any issue it had.I can update it for youThe company stood behind their product and corrected the issue.Sent by [redacted] That would give me a little piece of mind, but doesn't help the issue of a tank that leaks constantly, which was the issue that brought me back to the store, and that led me to search google in the first placeAlso reading further, the person who posted that, commented later that all US vendors stopped selling that productRapids VaporSo you need a new tank is that it? did the tank leak from day one? What did you find out from your leaky tank research? Was that a issue people had also?Sent by [redacted] The tank leaked from day one, yesBrought it back and the gentleman who was working took it apart and re-seated everything, and said it should be good, he suggested giving it another day to see what would happenHe also suggested replacing the rba coil that comes installed in the tank with the extra coil that comes with the modIt stopped leaking for maybe an hour after I got home, and started back up againAt that point your store was closed, so I tried swapping the coils outStill having the issuesI literally cannot find anything online about problems with the exo other than the fire issueI tried asking about it on reddit and everyone has told me to stop using the mod, and I quote "to never go back to that shop again" [redacted] Ideally i'd like the whole kit swapped out with a comparable unit, but it doesn't sound like you're willing to do this, so i'll likely just need to take our business elsewhere, and any let any friends of ours know of this experience[redacted] I also plan on speaking with my bank to see if they can help me, since you're not willing.Rapids VaporWell good news ..I spoke with the owner and did a little more research on the issueWe would like you to bring the mod in so we can return it to our distributor and get the problem resolved.We do care its just our hands are tied with what we are able to do as per the manufacture.Sent by [redacted] You're willing to refund the mod?Rapids VaporWe will return it to our distributor and get it replaced with another one.But it will take a little time.Sent by [redacted] Yeah thats really not acceptableI'd basically have to buy another mod to hold me over till they decide what they want to do about this oneAnd if that's the best you can do I might as well just buy a new mod from someone else.Rapids VaporI thought you discontinued using the mod because of leaksso waiting a few days seemed to be a good way to get this resolved..Work with me here im trying .You seem to stop at every resolution.Sent by [redacted] I stopped using it because of leaks and then found out it's prone to STARTING ON FIRE, that's a little more seriousYou want me to wait days, weeks, maybe months for them to most likely send back the exact same productIt shouldn't have been sold in the first placeRapids VaporNo it will be a different oneand it will be maybe one week if that If your not useing it what is the problem? Im missing itI said I would get you a new replacement of a different mod thats comparable without those issues .Is that not good enough?Sent by [redacted] If you're getting me a different mod, then why not swap it out in store, instead of making me wait? I paid 2x the price this mod is truly worth, so no, waiting a week to actually use it is not good enough..Rapids VaporSo you would rather wait on the company in china that could take months I thought you said it wasn't about the price .Your explanations are becoming inconstantWe would like to resolve the issue I will call my distributor and see if we can expedite the replacement.Im sorry for any inconvenience .Sent by [redacted] It's not about the price, if customer service were acceptableIf you're able to send it back and receive a new replacement, refund me, send it back, and sell the new one when it arrivesI'll consider the issue resolved, i'll be happy, and i'll remove my negative reviewsIt really shouldn't be this difficultI shouldn't be concerned about a product you sold me burning down my house with a year old inside, and I shouldn't have to fight this hard for a resolution days after I bought it[redacted] http://oasisvape.com/blog/wismec-exo-skeleton-es300-recall/Wismec EXO Skeleton ESRecall*WE ARE NOT THE MANUFACTURER OF THIS PRODUCT*Oasis Vape has determined that the Wismec EXO Skeleton ESis not up to our quality standardsIf you purchased the ESfrom us please allow us to exchange or refund at full purchase priceNo receipt or original packaging requiredPlease visit?...oasisvape.comTHAT^ is how a vape shop should handle an unsafe productYou can issue me a refund, and have me happy, or I will have my bank issue a charge back on the card I used to purchase the mod, and it'll be a new paper weight and reminder to not shop at your store any longer.Rapids VaporYou have a product that you bout so I dont think you can do a charge back I dont know how many of those mods are out there but you found one company out of THOUSANDS do returns on this modI offered to resolve the issue by replacing itOur return policy is clearly posted with manufacture informationActually this is the first time the issue has come upLike I said we only had in storeI looked online and could only find or instances I challenge you to take any product car ect you own and see if anyone had a problem with one of the thousands madeBy no means am I saying its ok The manufacture Tells us how to handle issues with modsOne company in New Mexico / Arizona area giving refunds doesn't make it something we need to doReplacing the product would make you HOLE but that you also refusefirst you asked for a replacement now you want a refund.Sent by [redacted] I wanted a replacement initially because I was trying to be understandingHow hard you've fought me on this, has just infuriated meOn hold with the bank nowThanks for wasting my day.I'll also be filing a report with the Revdex.comRapids Vapor
Here is the convo with the customer and also his friend who didn't buy from us also gave us a bad google reviews then made a complaint under a woman's maybe his wife or girlfriends name.Unedited This is mac the manager at Rapids..im sorry you had trouble with your mod.I'm confused you had the...
mod a few weeks and now its broken or you came back in 24hrs with issues and what happened was the issue fixed .99% of vape shops have the same return policy and that's due to the manufacture policy with us.They tell us to have the customer contact them and that we our self cant return them . I would be able to give you a deep discount on a new mod while you wait on the manufacture to resolve your issue. I over stand the importance of a vape and the addiction to cigs and nic so having a working mod is important. Its just once it leave the store we don't know if its bin dropped or wet or mistreated and there is no way we could know and that's another reason for the policy. I would like to know more and if I can help ask for Mac. Have a great day. I wish this place was better, its location is convenient, and the employees seem friendly, but if you have issues, they drop the ball. I bought a vape mod from them in October, and had issues with the mod within a few weeks, when I went in and asked if they could help, they said it was too long to do anything about, and i'd have to go through the manufacturer. Initially I thought, okay fine, I can understand it being too long. That should've been my hint. Now Sunday I bought a new mod kit from them this weekend, spent nearly $200, and in less than 24 hours went back because the tank on the mod was leaking like crazy, and spitting hot juice (not vapor) into my mouth. The employee was helpful and tried to mess with the tank to get it better, which it appeared to be, till I went home and started vaping for a bit, and once it got warm, it started leaking again. The issue comes down to their return policy. Even when I came back within 24 hours of purchasing, they told me they couldn't do anything about it, because the mod was used. How am I supposed to know that you sold me garbage without using it? Especially frustrating when they didn't have the mod I was looking for, and this was the mod they specifically recommended in place of it. On top of this, after the shop was unwilling to help me, I looked online to see if anyone had similar issues with this mod, and apparently the mod I purchased, at the recommendation of the shop, is KNOWN TO START ON FIRE! So not only did they sell a product i'm unhappy with, that they will not stand behind, but they knowingly sold an unsafe product. Apparently I need to find a new vape shop that stands behind the products they sell, and not just sells a product for 2x markup and then leaves you high and dry.Facebook [redacted]Sorry for the confusion. I was talking about 2 different mods. The Al85 was the one I had issues with after a few weeks. I wasn't really upset you couldn't help me with that. I bought a Wismec Exoskeleton Es300 from you Sunday night, brought it back Monday night and was told your return policy was unused unopened. I was given the same line, he could give me a discount on a new mod or tank. Honestly with that, it just makes me not want to ever shop at your store again. You'd think that within less than 24 hours you'd be more helpful. It makes me even more thrilled that after your salesman kinda brushed my issue under the rug that when I looked up the mod online to see if people had similar issues, I'm finding out the mod is prone to starting on fire. So not only was I recommended and sold a mod I'm unhappy with, but I was sold one that is potentially dangerous. Not happy at all[redacted]I mean, the mod directly off the mfg website is $69.90, with a 30-day money back guarantee. I understand you have upkeep, and need to make a profit, so markup isn't an issue, but you're typically paying for customer service. If i'm stuck with a garbage product, and the shop wont help me, i'm better off buying my stuff online for half or less than half of the price that you sell it for.Rapids VaporI didnt know about all the issues with the exo or that people had issues with it online . We are a small shop I have only ordered 2 of those mods and we will not order them again. If you say its a known issue and its one of fire then im 1000% sure that that kanger will want to address it and help you out . So you still have the exo? This is the first im hearing of any of your issues. We are a small mom and pop kanger and do those prices they have thousands of mods we have 2 .I try to keep the newest on the market in stock.Sent by [redacted]I still have the Exo, yes.https://www.reddit.com/r/Vaping/comments/6je3i4/wismec_exo_skeleton_being_re...⇄ Exo Skeleton being recalled • r/Vaping170 points and 101 comments so far on redditreddit.comLike I said, i'm not upset that you have markup, I understand how small businesses work. I'm upset that you basically don't stand behind the products you sellRapids Vaporhttp://vaping360.com/wismec-exo-skeleton-recall-rumor-explosion/The Wismec Exo Skeleton has not been recalled [Update] - Vaping360Rumors about a recall spread quickly on social media after images of fire from the Wismec Exo Skeleton ES300, but is the mod being recalled?vaping360.comSent by [redacted]Yeah, theres no recall on it. But the risk is still there.The recall was a rumor, the fires are notRapids VaporKeep reading.. there is a update to fix any issue it had.I can update it for you. The company stood behind their product and corrected the issue.Sent by [redacted]That would give me a little piece of mind, but doesn't help the issue of a tank that leaks constantly, which was the issue that brought me back to the store, and that led me to search google in the first placeAlso reading further, the person who posted that, commented later that all US vendors stopped selling that productRapids VaporSo you need a new tank is that it? did the tank leak from day one? What did you find out from your leaky tank research? Was that a issue people had also?Sent by [redacted]The tank leaked from day one, yes. Brought it back and the gentleman who was working took it apart and re-seated everything, and said it should be good, he suggested giving it another day to see what would happen. He also suggested replacing the rba coil that comes installed in the tank with the extra coil that comes with the mod. It stopped leaking for maybe an hour after I got home, and started back up again. At that point your store was closed, so I tried swapping the coils out. Still having the issues. I literally cannot find anything online about problems with the exo other than the fire issue. I tried asking about it on reddit and everyone has told me to stop using the mod, and I quote "to never go back to that shop again"[redacted]Ideally i'd like the whole kit swapped out with a comparable unit, but it doesn't sound like you're willing to do this, so i'll likely just need to take our business elsewhere, and any let any friends of ours know of this experience.[redacted]I also plan on speaking with my bank to see if they can help me, since you're not willing.Rapids VaporWell good news ..I spoke with the owner and did a little more research on the issue. We would like you to bring the mod in so we can return it to our distributor and get the problem resolved.We do care its just our hands are tied with what we are able to do as per the manufacture.Sent by [redacted]You're willing to refund the mod?Rapids VaporWe will return it to our distributor and get it replaced with another one.But it will take a little time.Sent by [redacted]Yeah thats really not acceptable. I'd basically have to buy another mod to hold me over till they decide what they want to do about this one. And if that's the best you can do I might as well just buy a new mod from someone else.Rapids VaporI thought you discontinued using the mod because of leaks. so waiting a few days seemed to be a good way to get this resolved..Work with me here im trying .You seem to stop at every resolution.Sent by [redacted]I stopped using it because of leaks and then found out it's prone to STARTING ON FIRE, that's a little more serious. You want me to wait days, weeks, maybe months for them to most likely send back the exact same product.... It shouldn't have been sold in the first placeRapids VaporNo it will be a different one. and it will be maybe one week if that . If your not useing it what is the problem? Im missing it. I said I would get you a new replacement of a different mod thats comparable without those issues .Is that not good enough?Sent by [redacted]If you're getting me a different mod, then why not swap it out in store, instead of making me wait? I paid 2x the price this mod is truly worth, so no, waiting a week to actually use it is not good enough..Rapids VaporSo you would rather wait on the company in china that could take months . I thought you said it wasn't about the price .Your explanations are becoming inconstant. We would like to resolve the issue . I will call my distributor and see if we can expedite the replacement.Im sorry for any inconvenience .Sent by [redacted]It's not about the price, if customer service were acceptable. If you're able to send it back and receive a new replacement, refund me, send it back, and sell the new one when it arrives. I'll consider the issue resolved, i'll be happy, and i'll remove my negative reviews. It really shouldn't be this difficult. I shouldn't be concerned about a product you sold me burning down my house with a 2 year old inside, and I shouldn't have to fight this hard for a resolution 2 days after I bought it.[redacted]http://oasisvape.com/blog/wismec-exo-skeleton-es300-recall/Wismec EXO Skeleton ES300 Recall*WE ARE NOT THE MANUFACTURER OF THIS PRODUCT*Oasis Vape has determined that the Wismec EXO Skeleton ES300 is not up to our quality standards. If you purchased the ES300 from us please allow us to exchange or refund at full purchase price. No receipt or original packaging required. Please visit?...oasisvape.comTHAT^ is how a vape shop should handle an unsafe product. You can issue me a refund, and have me happy, or I will have my bank issue a charge back on the card I used to purchase the mod, and it'll be a new paper weight and reminder to not shop at your store any longer.Rapids VaporYou have a product that you bout so I dont think you can do a charge back . I dont know how many of those mods are out there but you found one company out of THOUSANDS do returns on this mod. I offered to resolve the issue by replacing it. Our return policy is clearly posted with manufacture information. Actually this is the first time the issue has come up. Like I said we only had 2 in store. I looked online and could only find 2 or 3 instances . I challenge you to take any product car ect you own and see if anyone had a problem with one of the thousands made. By no means am I saying its ok . The manufacture Tells us how to handle issues with mods. One company in New Mexico / Arizona area giving refunds doesn't make it something we need to do. Replacing the product would make you HOLE but that you also refuse. first you asked for a replacement now you want a refund.Sent by [redacted]I wanted a replacement initially because I was trying to be understanding. How hard you've fought me on this, has just infuriated me. On hold with the bank now. Thanks for wasting my day.I'll also be filing a report with the Revdex.comRapids Vapor