Rapp & Associates/Ky Realty Corporation

In response to the Pearson complaint we will not be reimbursing them for their landscaping [redacted] came to their home and gave them a verbal warning about the complaint that had been called into our office [redacted] *** gave them section documents at their closing In their documents it states that they are to be a part of the [redacted] and will pay dues once bonds are released The [redacted] *documents are available on the website, and an additional document that the [redacted] voted on at a meeting in is listed [redacted] [redacted] referred to this item that when the bonds were released later this summer and they began to pay dues, they would receive a written violation from the [redacted] for their landscaping [redacted] verbal warning was to prepare them to have time to not receive this warning They did not contact our office to question the matter or the [redacted] until they had taken the landscaping away Once [redacted] became they property manager and began dialogue with the homeowners she asked how she could help them proceed in taking the next step for their future projects and they declined to discuss the issue forward

Our office received phone complaints about the above mentioned address as it did not match the character of the neighborhood and was an eyesore to the neighborsThe anonymous caller was asked to send in pictures (attached above) of the yard in question [redacted] did visit this home to discuss the backyard There was no written warning at that time [redacted] describes the expectations of lot condition [redacted] discussed with them that when they are part of the [redacted] in late summer she would have to give them a fine for this type of complaint [redacted] states that the homeowners in [redacted] are under the authority of the [redacted] but will not pay dues until the bonds are releasedThe developer is very close and by end of summer will have these released [redacted] had email correspondence with the homeowners filing the complaint She answered that she could not give them details to a conversation between the homeowners and a past employee, but could state how she would have responded to the complaint She also asked to have a conversation to discuss this matter and they denied the requestShe stated she would like to see how we could move forward with this and any new project in the future They responded to her email that they wanted her to contact [redacted] to find out details They wanted the complaints and pictures given to them [redacted] has been in contact with the developer and the [redacted] with this matterBoth parties are working in the best interest of all homeowners of [redacted] ***

Ms [redacted] Attached is the signed agreement that was provided to your Real Estate AgentWeather permitting the work the Association is responsible for will be completed todayAs your agent was informed such repairs must be approved by the Board of DirectorsThe Board of Directors is taking bids for the beginning of roof replacements at [redacted] This is an ongoing process as funds in the Reserve Account will allow The lawns have been overgrown this season due to the weekly rains that have prohibited the grass being cut on a regular schedule [redacted] is not the only Association that has had issues with the grass being cut and maintained on a regular basis due to the rain I hope having the above items will meet with your satisfactionShould you have any additional requests please feel free to contact my officeYou have asked for an apology and I hope this letter meets with your approval Sincerely, [redacted] Operations Manager