Rappazzo's Auto Sales, IncRt 20Castleton, NY 12033518-429-p.1The vehicle was purchased on 1/5/with 136,miles on itThere is no mandatory warranty due tothe mileage being over 100,but I did offer to fix the power steering leak on January 161hHe wassupposed to retum days later and never did.Before purchase of the vehicle I test drove it with the customerBoth the wheel drive and the brakeswere tested with the customer and worked wellThe customer returned with his ASE certified mechanicand his mechanic certified the brakes and parking brake DO pass inspectionThe customer complainedthat the horn did not work yet in his own statement says the horn did work when he bought it and heused it one time after thatHe complained about the power steering but did not show up for hisappointment to get it fixedThe customer also complained of the quality of the bod work on a $5,500trucksNew trucks in perfect condition are $50,000.Wee have attached informationPlease contact us with questions at 518-429-1144.Dave Rappazzo, Owner
Response taken by phone: He purchased the truck on 1/5/with 136,miles on itHe came in with his mechanic claiming the truck would not pass inspection We rechecked the truck together and the mechanic agreed that it passedThe consumer had an appointment to come in so I could
address any legitimate mechanical issues He failed to come in for the appointment
Revdex.com:My mechanic and I spoke with him and never agreed the vehicle passed inspectionWhen asked if he would repair the worst offence, the leaking steering box (a NYS inspection failure) he said he would only do so with used partsI said this was unacceptableHe said if I changed my mind to call at the end of the week and he would do the work with the used parts
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
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Rappazzo's Auto Sales, IncRt 20Castleton, NY 12033518-429-p.1The vehicle was purchased on 1/5/with 136,miles on itThere is no mandatory warranty due tothe mileage being over 100,but I did offer to fix the power steering leak on January 161hHe wassupposed to retum days later and never did.Before purchase of the vehicle I test drove it with the customerBoth the wheel drive and the brakeswere tested with the customer and worked wellThe customer returned with his ASE certified mechanicand his mechanic certified the brakes and parking brake DO pass inspectionThe customer complainedthat the horn did not work yet in his own statement says the horn did work when he bought it and heused it one time after thatHe complained about the power steering but did not show up for hisappointment to get it fixedThe customer also complained of the quality of the bod work on a $5,500trucksNew trucks in perfect condition are $50,000.Wee have attached informationPlease contact us with questions at 518-429-1144.Dave Rappazzo, Owner
Response taken by phone: He purchased the truck on 1/5/with 136,miles on itHe came in with his mechanic claiming the truck would not pass inspection We rechecked the truck together and the mechanic agreed that it passedThe consumer had an appointment to come in so I could
address any legitimate mechanical issues He failed to come in for the appointment
Revdex.com:My mechanic and I spoke with him and never agreed the vehicle passed inspectionWhen asked if he would repair the worst offence, the leaking steering box (a NYS inspection failure) he said he would only do so with used partsI said this was unacceptableHe said if I changed my mind to call at the end of the week and he would do the work with the used parts
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***