R.A.S. Appliance Service Inc. Reviews (1)
I Live in a new construction home built by William Ryan Homes. We had chosen our appliance which are all GE appliancs. As our understanding they were all installed by RAS applaince before we moved in. We have had issues with our dishwasher and which resulted the delivery of a 2nd dishwasher due to not being able to fix the first one we origonally had installed in our home. On July 2nd 2013 RAS Appliance came out to install our new dishwasher. On July 31st 2013 we awoke at 4:30 to water all over our counters and floors from what was discoverd as a hose and the air gap laying down in the cabinet below sink. We had put a emergency call into Dave Jones Plumbing because we at the time didnt know it was the dishwasher. We also had water down in our basement as well from the leaking of the water from the dishwasher running that night. The plumbers had arrived and they were the ones that discovered that the hose was in the bottom of the cabinet and the air gap vent not fastened on where it should be. the same morning as this has all happened my bhusband had to pull out the stove because of the water and discovered a strong oder of gas coming out. I had put a emergency call into WE energies and when the tech arrived and used his detector had found gas leaking from the conectors. He tightened them down. He had discovered that they were not properly fastened. So we now have water damaged floors and ruined cabinets because of a improper installation of a appliance. RAS is dragging their feet and not working fast enough on this. We have taken the steps in filing a claim through GE and was sent over to a [redacted] through RAS appliance. We also had Servpro which is a water and fire damage company come out and they used their moisture detector and we have moisture within our floors and under stove still. they are not sure if under the other cabinets are holding moisture as well. We have been told that we could have mold growing at this point. We have a brand new home and now our kitchen is ruined and now moild could be growing is scary. RAs Appliance is seemingly trying to put the blame on the plumbing company when they were not the ones who installed the 2nd dishwasher. the gas leak was also stated to RAS applaince and that is going no where. We are trying to verify exactly who installed the stove to know who is at fault for gas leak. No help ther either. Gas leak is a very dangerous situation but its being taken as a no big deal. Our kitchen is ruined and we could now be dealing with a health issue and its not getting anywhere. Thinking we need to might get a lawyer? Please help!