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Rasmussen Mechanical Services

3211 Nebraska Ave, Council Bluffs, Iowa, United States, 51501-5826

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Rasmussen Mechanical Services Reviews (%countItem)

Company was called to repair boiler, technician was unable to repair boiler and did nothing. Company charged $*** boiler was never repaired.
On *** Rasmussen Mechanical Services was contacted to repair a boiler at ***. Technician arrived approx. 10:30 at that time there was another technician from another company trying to repair electrical issues. Technician from Rasmussen stood and watched other tecnician try to repair boiler. Neither technician was able to repair boiler. The other company has said that since they were unable to fix boiler they were only charging for the after hours fees of $*** dollars. I talked to *** at Rahmussen on *** after receiving a bill or $***. I explained to him that his technician did not repair the boiler. I expressed, when his tech arrived the boiler was not working and when he left the boiler was not working and his bill was unjustifed. *** stated he would contact his tech to get his side of the story and he would contact me on ***. On *** I did not receive a phone call from *** nor did I on ***, ***. On *** I tried to contact *** around 9:00 am to resolve this issue, I was told he was there but he was away from his desk and would call me back. I have yet to receice a return call from him. It seems to me that *** is not interested in resolving this issue,I told him I was going to file a complaint in which did not not show much concern.

Desired Outcome

The other company that was there before Rasmussen and left the same time has charged *** dollars for after hours fee only. Rasmussen's technician was unable to repair boiler and more or less just watched the other tech work. I did call them to repair boiler and am willing to pay their *** dollar after hours fees, but since boiler was not repaired, Rasmussen should reimburse $***.

Rasmussen Mechanical Services Response • Jan 14, 2019

We are called for a boiler repair on Saturday ***. Upon arrival, there was another contractor on site performing work. We were told by the customer to stay onsite even though a different company was already performing the work. We specifically asked the customer if he wanted us to leave, without a charge, but they said no. We stayed on site until instructed to leave. We would be willing to credit the customer $***. We do not have a set after hours fee like the other contractor and still have to pay our technician for the weekend call.
Thank You

Customer Response • Jan 15, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
on *** Rasmussen technician did arrive and there was another contractor working on boiler. Rasmussen required a credit card, stating there would be a $*** fee before they would dispatch a technician. Rasmussen's tech was asked to stay because I was being charged anyway. Never was I told he would leave without charge. I was under the impression that Rasmuessen's technician was going to be able to fix boiler if other contractor was unable to. After several hours neither contractor was able to fix boiler. Both Rasmussen and other contractor confessed that they were not going to be able to fix boiler. Rasmussen's technician informed me that (I needed an electrician). If Rasmussen's technician was not qualified to fix boiler in the first place, he should have stated that he was not qualified. After one or even two hours Rasmussen's technician should have stated that he wasn't going to be able to fix boiler. Instead Rasummen's technician choose to stand there and continue to charge for a job he was unable to perform. The other contractor has agreed that their technician was not qualified and has only charged for the after hours call of $*** dollars. A third contractor was called to fix boiler, they stated to me as I watched the repairs being performed to the boiler, that the wrong transformer was installed and much of the wiring was incorrect. Rasmussen not only wants me to pay for a job they did not complete but now I am paying for their mistakes. To add insult to injury Rasmussen wants to give me a credit of $*** knowing all to well, I would never inquire for their services again.

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Address: 3211 Nebraska Ave, Council Bluffs, Iowa, United States, 51501-5826

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