Ratgen Personal Injury Law Firm

We met with Ms [redacted] and her fiance on March 14, They were concerned about how long the case was takingI explained to them that some cases take less time and some cases take more timeWe discussed the fact that the case was almost over as we are currently negotiating her bodily injury settlement Her fiance referenced the fact that other back injury cases settle much soonerI explained to him that some do and some don't and each case is uniqueI then explained where we were at in negotiations in terms of what was being offeredThey were not happy with that and started comparing her case to another companion case and what that case settled forI told them that I would need to know more about the facts of that case to know whether we were comparing apples to apples or apples to oranges They then brought up the fact that she had experienced a subequent injury and I explained that the subsequent injury would not be the responsibility of the at-fault driver and their insurance company on the case we are handling for them and that this may account for the differences in value (without knowing anything about the companion case they seemed to be referring to) We thanked them for coming in and there seemed to be no resolution other than me advising them that if they were unhappy with our services, they were free to take their case to another attorney for continued handling With respect to the complaint that was filed with the Revdex.com, her treatment is no longer being paid because her auto insurer cut her offWe are in the process of filing for arbitration to address the remainder of the outstanding, unpaid medical billsRegarding the other side of her case, the bodily injury claim, we did initially demand $75,and thought that it could be done as early as the end of However, that was just an estimate and, obviously, this part of her case is still ongoing I did explain to her that when she came in to our office without an appointment and I could not meet with her, it was because we were working on a case with a filing deadline and asked that she come back the following week to discuss whatever she had come in to talk aboutInstead, we received her complaint that she filed with the Revdex.com Regarding her desired settlement, it is our impression that the insurance company is either at or close to their top offerMs [redacted] can either accept it or reject itIf she accepts it, then that part of her case is over and all that is left is to address the outstanding and unpaid medical bills As far as having no contact with our law firm, I disagree We signed her up as a client in February of She spoke to Tracy of our office regarding her property damage on February 27, and then Amarilis of our office on March 3, 2015, Amarilis left her a message on April 7, regarding her wage lossOn May 29, 2015, she came in and picked up a wage loss check Then, on June 10, 2015, she dropped off a bill from a medical provider On August of 2015, Amarilis spoke to her about her upcoming Independent Medical ExaminationShe was then reminder by Amarilis on August 19, of this appointmentIn February of 2016, she brought a medical bill collections issue to our attentionHer bills were no longer being paid due to the IMEOn August 9, 2016, she spoke to my paralegal, Jenn, about the status of her caseOn December 16, 2016, she spoke to my other paralegal, Bob On February 17, she spoke to my associate attorney FelixWhile her contact with my office has not been with me personally, as I explained to her at our first meeting, we handle cases as a team and different people in the office handle different aspects of the caseAs the owner of the law firm, I usually like to sign up cases and be the first point of contact and then I mostly administrate the work at the officeWe have a team of other attornyes, paralegals, a receptionist, a book keeper, office assistants and interns Also, the only time we can recall her coming in to try and meet with me personally was on or about February 24, when we were working on filing something with District Court that was due that dayWe asked her to come back the following weekShe did not until today at our request Lastly, it looks as if her case was worked on almost every single month since we began representing herIt's not as if we were sitting around and doing nothingAs state earlier, some cases go more quickly than othersThere is a reason that Minnesota gives cases like this a year statute of limitationsNot that her case will take yearsIt just speaks to the fact that sometimes car accident cases take quite a while to resolve Hopefully this response has addressed most, if not all, of the issues brought up by Ms [redacted] in her Revdex.com complaint Thank you, RATGEN PERSONAL INJURY LAW FIRM, LLC Bradley HRatgen [email protected] ###-###-####-ext F#-###-#### The information contained in this electronic message is PRIVILEGED and confidential information intended only for the use of the individual entity or entities named as recipient or recipientsIf the reader is not the intended recipient, be hereby notified that any dissemination, distribution or copy of this communication is strictly prohibitedIf you have received this communication in error, please notify me immediately by electronic mail or by telephone and permanently delete this message from your computer systemThank you

I am rejecting this response because:
First let me say this.their is a word in the Dictionary UnorganizedIt States (Messy,Confused,,Clutter,,Disconnected) This man has all around His desk papers, folders.No were to set a pen down ,, no were to sit anythingNo joke thick folders staked a foot HIGH around his desk No Joke !!!! I have been in many Law firms ,Friends that are Lawyers they have Nice offices ,,, , SO Rude ,,Dirty Shirt,, Office smelled I have been Talking with Lawyers to take over my case.I am still looking into SOMEONE!!!!!! ??? To HELP!!!!!! MESo fare Two of the Firms I called one on the phone about taking MY CASEOne Guy said::; Quote on QUOTE OOOoh I been there to there office before, He said I fill for you ,,,??you shouldn't be treated that way He Gave me some advice that told me I am doing the right thing, To whom it may Concerns YOU Really need to Go over there Today Walk around the corner to his desk, and it's like WOW,, the look on our faces Must of have told a story, He Said you rather see my desk clean,,, I said no ,,,,But this is messy to the point I did,t here much of what he had to say because of all the stuff was around in the room We looked at it for two minn,, it throws me off when I saw his room, as I said I didn't hear much due to the cludder all around he said I am still working on it them he said he was suing after two year for $3,000,,???? or less, if you break that down by Years it's about Dollar a day after Gas and Sitter or missing work it's about dollars A Day,, he also said the company All State hasn't responeded to him,Really for $Really HELP I am Possitive allstate would settle for that it's more work with paper work and Laywer fee's I almost fell over backwards and hurt my Two Year Back proplem suffering when I try to sleep, STILL hard to Walk fare distant haven't heard anything in two years and he said,,,, $3, Not to Mention to inconvenience of the rudeness I don't Deserves this treatment my Chiropractor said they don't deal with them anymore, they need someone more reliable I Need Help, I Want something doneHELP Me Please, Please Revdex.com Thank you for your time-- -- Tim Curry GOD is good All the time

We met with Ms. [redacted] and her fiance on March 14, 2017. They were concerned about how long the case was taking. I explained to them that some cases take less time and some cases take more time. We discussed the fact that the case was almost over as we are currently negotiating her bodily injury...

settlement.  Her fiance referenced the fact that other back injury cases settle much sooner. I explained to him that some do and some don't and each case is unique. I then explained where we were at in negotiations in terms of what was being offered. They were not happy with that and started comparing her case to another companion case and what that case settled for. I told them that I would need to know more about the facts of that case to know whether we were comparing apples to apples or apples to oranges.  They then brought up the fact that she had experienced a subequent injury and I explained that the subsequent injury would not be the responsibility of the at-fault driver and their insurance company on the case we are handling for them and that this may account for the differences in value (without knowing anything about the companion case they seemed to be referring to).  We thanked them for coming in and there seemed to be no resolution other than me advising them that if they were unhappy with our services, they were free to take their case to another attorney for continued handling.   With respect to the complaint that was filed with the Revdex.com, her treatment is no longer being paid because her auto insurer cut her off. We are in the process of filing for arbitration to address the remainder of the outstanding, unpaid medical bills. Regarding the other side of her case, the bodily injury claim, we did initially demand $75,000 and thought that it could be done as early as the end of 2016. However, that was just an estimate and, obviously, this part of her case is still ongoing.  I did explain to her that when she came in to our office without an appointment and I could not meet with her, it was because we were working on a case with a filing deadline and asked that she come back the following week to discuss whatever she had come in to talk about. Instead, we received her complaint that she filed with the Revdex.com.   Regarding her desired settlement, it is our impression that the insurance company is either at or close to their top offer. Ms. [redacted] can either accept it or reject it. If she accepts it, then that part of her case is over and all that is left is to address the outstanding and unpaid medical bills.  As far as having no contact with our law firm, I disagree.  We signed her up as a client in February of 2015. She spoke to Tracy of our office regarding her property damage on February 27, 2015 and then Amarilis of our office on March 3, 2015, Amarilis left her a  message on April 7, 2015 regarding her wage loss. On May 29, 2015, she came in and picked up a wage loss check.  Then, on June 10, 2015, she dropped off a bill from a medical provider.  On August 10 of 2015, Amarilis spoke to her about her upcoming Independent Medical Examination. She was then reminder by Amarilis on August 19, 2015 of this appointment. In February of 2016, she brought a medical bill collections issue to our attention. Her bills were no longer being paid due to the IME. On August 9, 2016, she spoke to my paralegal, Jenn, about the status of her case. On December 16, 2016, she spoke to my other paralegal, Bob.  On February 17, 2017 she spoke to my associate attorney Felix. While her contact with my office has not been with me personally, as I explained to her at our first meeting, we handle cases as a team and different people in the office handle different aspects of the case. As the owner of the law firm, I usually like to sign up cases and be the first point of contact and then I mostly administrate the work at the office. We have a team of 2 other attornyes, 2 paralegals, a receptionist, a book keeper, 4 office assistants and 2 interns.  Also, the only time we can recall her coming in to try and meet with me personally was on or about February 24, 2017 when we were working on filing something with District Court that was due that day. We asked her to come back the following week. She did not until today at our request.  Lastly, it looks as if her case was worked on almost every single month since we began representing her. It's not as if we were sitting around and doing nothing. As state earlier, some cases go more quickly than others. There is a reason that Minnesota gives cases like this a 6 year statute of limitations. Not that her case will take 6 years. It just speaks to the fact that sometimes car accident cases take quite a while to resolve.   Hopefully this response has addressed most, if not all, of the issues brought up by Ms. [redacted] in her Revdex.com complaint.   Thank you,   RATGEN PERSONAL INJURY LAW FIRM, LLC Bradley H. Ratgen [email protected] ###-###-####-ext 1 F. ###-###-####   The information contained in this electronic message is PRIVILEGED and confidential information intended only for the use of the individual entity or entities named as recipient or recipients. If the reader is not the intended recipient, be hereby notified that any dissemination, distribution or copy of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by electronic mail or by telephone and permanently delete this message from your computer system. Thank you.